To obtain a managerial position in an information systems environment that will provide an opportunity for professional growth while utilizing my strong analytical, problem solving and communication skills.

IT Manager

• Manager of 2 Senior IT Associates and 1 Senior IT Manager with 4 direct reports. Responsible for managing all aspects of their careers including time, performance metrics, reviews and goals. Assign projects as needed and keep them on track/budget to accomplish Core IT initiatives.
• After vendor assessments, implemented ServiceNow to help align the company with ITIL best practices and combine several platforms into one Zendesk, Jira, ServiceDesk . Created a 3 year road map to introduce and budget for a Service Catalog, CMDB, and Change Management process with cost to benefit ratios. Met with business to agree upon and hold employee's to SLA's which were not in place.
• Utilize Citrix XenApp 6.5 to ensure that client data was only accessible from a secured location. Responsible for all XenApp administration including upgrading vDisk images, troubleshooting performance issues, app creation, etc. Upgraded Storefront, Netscalers, and PVS to enhance performance and resolve issues.
• Maintain virtual servers, storage and network with vSphere 5.1 and XenServer. Troubleshooting advanced server issues in a mixed Windows and Linux environment. Administration of Compellent SAN.
• Procured a 70mb backup line as the company had no redundancy in the main office.
• Sonicwall/Fortinet Firewall administration. Replaced EOL Dell switches with Cisco 2960's and 3850's. Assisted in configuration of both models

Confidential

Senior System Administrator/Technical Lead

• Direct manager of 5 System Administrators with responsibilities of managing their time, projects, reviews, goals and daily tasks. Involved in interviewing and hiring of new staff. Able to keep costs down and stay on budget/timelines.
• Lead architect of SCCM 2012 solution for the corporate environment. Built Primary Site and Distribution servers for patching, imaging, and software installs. Created task sequences with Driver Injection to replace Symantec Ghost. Utilized the inventory features to keep accurate software/hardware records.
• SQL Server - Configured SQL 2012 Database and maintenance plans for SCCM and Shavlik. Provide security and overall administration for both.
• Oversee Group Policy by creating and managing of OU's and policies applied to each. Utilize GPO's to push software installs. This included creating GPO's to remove Scriptlogic from our logon process, saving the company over 40,000 per year and reducing logon times by over a minute. This involved mapping printers by user location, drives by group membership and several other necessary functions.
• Shavlik Protect administrator responsible for creating and pushing out monthly patches, emergency releases and software updates/installs. Upgraded server software from v7.8 to v9.1. Write batch files to facilitate software installs.
• Utilize VMware vSphere Client to maintain our virtual infrastructure including cloning machines, assigning hosts for load balancing, etc.
• Participated in migration from Exchange 2003 to 2010 via PowerShell and EMC, including BES and Airwatch migrations.
• Created the corporate image of our Windows 7 platform using Symantec Ghost. Participated in successfully planning and migrating 1000 machines from XP.
• Avaya Site Admin creation and upkeep of users in our telecom system.
• Scriptlogic - Create and test validation logic pertaining to our corporate log on/off script.
• Citrix Administration of several apps/servers/desktops in a Citrix 6.5 Server farm.
• VMware View Created a VMware View farm including an RDS host server with several Desktop and Application Farms.
• Symantec Backup Exec Setup and monitor tape backups
• Experience with Palo Alto, Riverbed Steelhead, Steelhead EX configuration
• McAfee Enterprise Administration Work with Virus, DLP and Enterprise Encryption

Confidential

IT Analyst

• Troubleshooting of hardware and software issues in a Citrix XenApp environment with some VDI. Extensive administration of Active Directory objects
• Active participant in Avaya to Cisco VoIP conversion
• Responsible for managing server, network, MFP's and other equipment for local sites

Confidential

Owner/Operator

Responsible for all work related to owning and operating of the company

Confidential

Systems Administrator

• Lead technician/Team Lead in a branch office of 500 users with 35 physical servers. Responsible for all aspects of server and network monitoring and troubleshooting. Tasked with supervising and mentoring three desktop analysts.
• Served as principal RightFax administrator/architect within a 10,800 employee, Fortune 200 corporation managing 80 Captaris RightFax servers.
• Performed all aspects of server support from builds, day to day up-keep, to on call troubleshooting in an environment with several thousand servers. Shared knowledge with a team of individuals to assist in the quick resolution of issues.
• Gained valuable experience in many Microsoft Windows Server operating system upgrades and Disaster Recovery operations. Windows NT, Windows 2000, Windows 2003 .
• Served as lead analyst on several branch migrations such as Resource Server Upgrades, Fax server upgrades, Ethernet upgrades, and branch relocations.

Confidential

Desktop Support Analyst