SKYPE edham30

KEY SKILLS:

• Currently functioning as a Lab Systems Administrator supporting 3LS Thin Client lab, designing, implementing and configuring a vMware vSphere 5.5 and 2012 active directory domain. Also XenDesktop 7.5 environment.
• Functioned as a Systems Engineer/ Virtualization Specialist supporting multiple R D groups within an HP 67K sq ft Data Center.
• Was the lead network/system administrator for the VA Medical Center in CONFIDENTIAL
• for 6 years
• Strong experience working with virtualization, backups, Citrix, Windows Server, TCP/IP, FTP, DNS, load balancing, BlackBerry server and connectivity, blade servers, server class hardware installation, and all other requirements of a network administrator
• Excellent communication skills and ability to work successfully in a team environment
• Experience working within a medical center environment, ensuring the safe care of military veterans and personnel while adhering to the standards, processes and procedures of a hospital

TECHNICAL SKILLS:

• HP Server Certified
• MCP
• VCP Instructor lead class training

Operating Systems:

XP, Vista, Win7, Win 8, WS2k2003, WS2k2008 WS2012, HPUX, RHEL 5 6, SuSE 10 11, Xen 7.6 and ESX, ESXi 4.1.,5.0 5.1, 5.5, HP VC Manager / OA, HP SIM, NSM, Hive Manager, CA Arcserve, Backup Exec, Veeam, MSExchange Server 5.5, 2003 2010, XenDesktop 7.5, SCCM

Storage

SAN, EVA, 3PAR, MSA, QNAP

Networking:

• TCP/IP, DNS, DHCP, NAT, SMTP, FTP, SNMP, NFS, ICMP
• Hardware:
• HP Proliant DL, BL ML Server platforms, HP C700 Blade Enclosures, HP Virtual Connect Flex Modules
• Dell, Intel, 3Com Switches , Cisco Switches, Wireless E1, Juniper firewalls and VPN appliances, Areohive AP
• Video Conference:
• Tandberg Codec devices 880, 6000, 550, ECT
• Database: MS SQL 2012

WORK EXPERIENCE:

Confidential

Lab Systems Administrator

• Responsible for the design and implementation of a Virtual Lab for level 3 support.
• Designed, implemented and configured 2012 Active directory lab domain
• Designed, implemented and configured fully redundant vMware vSphere 5.5 environment
• Designed, implemented and configured 10Gb backbone network hosted via HP 5820 network switch.
• Responsible for implementation of a local risk network with in HP's corporate network allowing internal and external partner access.
• Responsible for implementation of XenDesktop 7.5 environment.
• Responsible for patch management within the lab network via Windows WSUS.

CONFIDENTIAL

Systems Engineer/Virtualization Specialist

• Data Center Support for HP R D Business Units
• Directly responsible for the support, configuration and deployment of ESXi 5.0 VMware environment and Infrastructure.
• Physical to Virtual server deployment, migrating aging physical HP Proliant server platforms.
• Network support throughout the Data Center
• Data Center/Infrastructure management and support in a 67K Sq. Ft. Data Center.
• Data Center Space and Power planning
• Maintenance and presentation of EVA, SAN and 3Par storage for Business Unit devices and VMware environments.
• Design and deployment of VMWare environments.
• Monitoring of VMware and storage environments via HP monitoring software.

CONFIDENTIAL

System Analyst/Lab Manager

• Management of a 2003 Active Directory test environment.
• Directly responsible for the planning, configuration and deployment of ESXi 4.1 fully redundant environment to facilitate the virtualization of the test lab infrastructure
• Physical to Virtual server deployment, migrating aging physical HP Proliant server platforms.
• Daily set up of ESX 4.0, 4.1 and 5.0 test environments to reproduce and RCA issues with HP Servers and Software
• Data Center/Infrastructure management and support in the Engineering Problem Management Lab.
• Configured HP server platforms hosting Windows and Linux operating systems running ESX 4.0, Exchange, Citrix, configured in SAN, DAS, EVA, VC Flex modules environments
• Responsible f or deployment, configuration and management of SCCM 2007 sever utilized for the health monitoring and server outage remediation of production server environment.
• Responsible configuring parallel customer environments and hardware configurations to diagnose engineering problems, reporting root cause and failure analysis on software and hardware components
• Manual testing of customer server configurations
• Integration testing on multiple OS platforms utilizing benchmark testing applications and utilities
• Responsible for working with American and International HP Engineers on customer issues both hardware and software related, reproduced in a Lab setting
• Responsible for deployment of C7000/C3000 stacked enclosure environments as well as configuration and deployment of HP MATRIX environments
• Responsible for testing comparing clients' platforms against platforms predecessor. Responsible for performance benchmarking and analysis of a specific product and or groups of products and configurations
• Documentation of test results HP Engineers and management
• Repair and problem diagnosis of HP blade servers BL, DL and ML models
• Supported Lab Networking / Blade infrastructure to include Cisco network switches
• Management and support of isolated Lab network dedicated for test environment. Patching, maintenance, configuration and design of lab test environment
• Support and management of network backups via Backup Exec 12.5 ensuring job initiation and completion integrity
• Support of Lab network Domain Controllers, DNS servers
• Inventory of Lab equipment i.e. servers, virtual connection modules as well as other Data Center required equipment

CONFIDENTIAL

System Support Specialist

• Provided monitoring and support for BL460c G6 HP servers via HP Systems Insight Manager 6.0, PA Admin and SCOM
• Troubleshot routine issues at on and off site Data Centers such as performance, post errors, Drive Array failures, Custer problems, Disk space issues, Disk redundancy failures, Hardware failures, Network connectivity failures and RILO/ILO Connectivity, Performed Commissioning /Decommissioning of servers
• Responsible for building Windows Server 2008 configuration and deployments as part of a server refresh project.
• Built HP Blade Server enclosures
• Assisted in VMware server consolidation, migrating key function servers to VM environment
• Monitored Peregrine ticketing system, Supported user account add/move/changes and triaged outage reports
• Reported on overall server status and documented physical and logical server environment.
• Weekly reporting on queue size, aging and SLA violations

CONFIDENTIAL

Network Systems Engineer

• Performed as Project Lead in the design, plan, implementation, and support of a Blackberry Enterprise Server 4.1
• Trained local IT Support staff on use of Blackberry Server Console Management, as well as Senior Management on usage of Blackberry devices, also implemented IT Policies for handheld security
• Deployed IPSec VPN tunnel and establishing Outlook Web Access for Exchange 2003 servers
• Installed VOIP server and configured VOIP software.

CONFIDENTIAL

System Engineer

• Supported a round the clock, seven day a week system availability for more than 30 VHA servers/2500 desktops at the Hampton site and approximately 2100 users of the VHA systems
• Provided daily Desktop support to include applications support at the Medical Center as well as the configuration of dial up configuration software and remote connection methods via cable modem, VPN, and IE
• Created, tested, and documented images, image deployment and desktop/laptop provisioning processes
• Responsible for support of a patient database CPRS and VA Vista systems configured with ERP technologies allowing interface and compatibility. The technologies utilized are Exchange 2000/2003 Servers, NT Enterprise Servers, NT Terminal Servers, W2K Enterprise Servers, Microsoft Clustering, WINS, DNS, MOM, and SMS Servers
• Supported day-to-day operations Medical Center users, Exchange messaging infrastructure, W2K active directory, Blackberry servers/devices, manage and provide guidance, training, level 1/2/3 end user support of the VHA Medical Centers and VISN offices that are geographically dispersed
• Served as local deployment team member migrating Exchange Server 5.5 to Exchange 2003 mailboxes, utilizing Exchange Migration Wizard, migrated 3500 users
• Directly responsible of the upgrade of MOM's 2005 to SCOM 2007. Deployed and configured SCOM server which reported health and error checking for over 40 server platforms to include Windows and Unix based servers.
• Principal Accountabilities of incumbent:
• Supervised compensated work therapy helpdesk employees to ensure proper first tier support of incoming issues and national online invoice system NOIS tickets were properly documented and escalated as needed
• Provided level 3 desktop engineering support to IT support staff relating to issues within the client configuration and operating system images
• Responsible for server and desktop patch management deploying Microsoft updates via WSUS
• Review standard desktop software patches and releases, make recommendations for upgrades, create packages, coordinate testing and deployment of approved upgrades
• Designed strategies for front line support of IT Department, and responsible for scheduling and training of employees
• Supported the install and configuration of Cisco IPT phones for site IT specialist
• Responsible for trouble shooting profile errors on IP phones via the Unified Call Manager server as well as end user support
• Responsible for the user and computers containers in the Active Directory, creating all new user NT accounts and adding, removing and managing computers and servers Created and managed user MS Exchange accounts via Exchange management console and customized VBS scripts
• Identified, researched, diagnosed and escalate as needed production problems such as image inconsistencies, incompatible applications, errors, and inconsistencies in systems functions, outputs, also created and coordinated implementation of engineered solutions for issues according to specified requirements and design
• Created Script Tags for remote application deployment via customized VBScripts also edited Batch Scripts utilized for AD and Exchange account creation as well as KiXtart scripts for windows logon routines
• Built customized enterprise images via imaging tools such as ImageCast 4.5 and Symantec Ghost 7.5, 8.0.
• Deployed and supported Ghost Image Server on Windows Server 2003 platform deploying images and enterprise applications to over 2500 desktops SMS Installer
• Documented specifications for standard desktop images as well as desktop hardware configuration, client configuration settings and operating systems
• Coordinated, generated, and manipulated data to prepare reports using report generation tools such as Microsoft Excel, Microsoft Access, HTML, and Crystal Reports
• Advanced knowledge, experience and support of multiple users and I T Technicians geographically dispersed offices in enterprise wide back office products, which includes active directory, MS Exchange Server 5.5/2003, W2K Servers, SQL, SMS, MOM, WINS, DNS, Blackberry, Antivirus and Anti-SPAM
• Responsible for support and deployment of applications published on Citrix Metaframe Presentation Server 3.0, configured with an indirect data store, hosted in a Server 2003 environment, HP DL5800 G4 servers.
• Functioned as a Citrix Deployment team member, conducting Proof of Concept test for homegrown medical center applications
• Supported and trouble shot ICA client connections and deployment to desktops, also configured Citrix client for deployment on customized enterprise desktop images.
• Responsible for Application and Print Servers hosted on VMware ESX Server. Monitored for alarms and installed third party network applications ensuring proper access levels. Daily use of Virtual Center Management Console to manage and troubleshoot host/virtual machine issues
• Gained extensive knowledge of leadership, mentoring staff and team building to bring synergy to a diverse technical staff
• Led medium projects 3-12 months and small teams 1-5