SUMMARY

• Around 9 years of experience as Windows/VMware Administrator, Desktop and Customer/End user support.
• VMware Administrator in Data Center Environment using ESX server 4.0, 4.1 ESXi 4.1, 5.0, 5.1 and VSphere VCenter Server 4.0, 4.1, 5.0, 5.1
• Hands on experience on Control M, Linux administration basic tasks, Migration and implementation of SSIS jobs.
• Exceptional skills in Win NT/Win2K/Win2K3/Win2K8 networks with very strong experience in Active Directory and TCP/IP Protocol Family.
• Experience working on IBM P/E series, IBM XSeries 346, 3650, 3650m2/m3, HP and Dell PowerEdge hardware.
• Experienced in configuring DNS, DHCP, WINS and Active Directory Services in Windows based server environments.
• Managed public/private cloud infrastructures utilizing Amazon Web Services (AWS), including EC2.
• Performed configuration, deployment and support of cloud services including Amazon Web Services (AWS)
• Experience with deployment to VDI environment such as Updates/patches/Applications
• Maintaining the File Server and Print Server and cloning the desktops on network in Windows Environment.
• Excellent skills in Virus updates, Security updates and Service Pack updates.
• Knowledge of ITIL process and enforcer of best practices.
• Interfaced with MSSQL/MySQL/Oracle for technical support
• Outstanding skills in supporting users over phone as well as using Remote Support Tools such as VNC, Windows Remote Desktop, WebEx, Citrix to connect to the servers.
• Deployment of applications using Altiris deployment console.
• Keeping the software up - to-date applying patches when needed and recommended by Microsoft.
• Involved in Exchange server configuration and administration with experience in Exchange Virtual server creation on Windows Server Cluster.

TECHNICAL SKILLS:

• Windows Server NT 4.0/2000/2003/2008/2008 R2
• Windows XP/Vista/7/8
• Apple Mac OS
• WINTEL&NT
• Hyper-v
• windows server 2012
• DNS
• DHCP
• Windows Active Directory Services
• FTP
• SFTP
• Microsoft Exchange 2003/2007/2010
• Microsoft SharePoint 2007/2010
• Microsoft Office 2003/2007/2010
• Outlook 2003/2007/2010
• VMware workstation 5.0/6.0. Deploying and Migration of Windows Based Active Directory
• Installation and Administration of IIS 6.0
• DHCP & DNS servers. Dell Power Edge Servers
• Intel x86 processors
• EMC SAN storage
• Cisco 2600
• 2800
• 3800 Routers.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. System Administrator

Responsibilities:

• Desktop: Application and Hardware support. Also giving support for Chrome, ChromeBox, Windows, Linux, MAC, Android devices.
• Firewall Management: Configuring user access rights, policies, VPN configurations, Web filters, application filters, device management etc.
• Server Management: Capable of managing Windows Servers, Red hat/ Ubuntu Linux server. Having knowledge of configuring and troubleshooting of Active Directory, DNS, DHCP, Proxy Servers, ACL’s, Print servers, File Servers, Apache/IIS, OS upgrade, patch management, Access Level Management and many more.
• Installation and configuration ESX servers and VM virtual servers using VM-templates to facilitate server consolidation, migration and testing.
• Configured TCP/IP Settings, DNS, WINS on Windows 2008/2008R2/2012 Servers.
• Involved in operational support of Active Directory, WINS, DNS, and AD enabled applications.
• ISO 27001 Audits & ITIL Planning/Designing/Implementation: Planning, designing & implementation of ISO 27001 & ITIL. Conduct internal audits for Information security. Define Scope, exceptions, Policies, Procedures, SOP’s, Monitoring mechanism require for ISMS, ISO & ITIL.
• Implementing Security Policies: Implementing different types of policies, as per the standards followed by the organization. Making required changes, to get the client requirements related to security implemented at different levels of organizational hierarchy.
• Handled Daily Client calls, Risk calls, Escalations: Discussing daily challenges and weekly risks in IT-IMS over daily con call with client’s ISMS & Ops Team. Investigating the parties involved and shared a proper Feedback. Documenting the same and closing the client escalations. Taking adequate steps to create a flawless network and application support for the clients.
• Hiring & trainings: Have done hiring for IT-IMS. Have also conducted trainings related to ISMS, Security awareness, technical enhancements, KT.
• Help Desk Management: Working on Fresh service Help Desk tool to manage tickets, escalations & hardware inventory.

Environment: VMware ESX 4.0/3.5, VSphere 5.0, 5.5 & Windows Server 2003/2008R2, Active Directory 2003, Fortigate Firewall, Ruckus Wireless Network, Cisco Router and Netgear Switches, IBM Servers & Dell Hardware.

Confidential

System Administrator

Responsibilities:

• Migrated and Managed VMware ESXi - 3.5 and 4.0, worked on VMware vCenter Operations Manager.
• Installation of ESXi 5.0/5.1 Hosts, vCenter Server, vCenter update manager and administering VM’s across 3 Datacenters.
• Performed P2V Migration, Created clones and templates of Virtual Machines.
• Responsible for the Windows Management for more than 4000 local and remote windows 2000/2003 servers, including design, implementation and 24x7 support
• Application/Tools: Active Directory, Group Policy, Security Policy, DNS/DHCP/WINS, SMS
• Install, Support & Administration of Windows NT Servers & 2000/2003 Active Directory
• Installation & Administration of Microsoft Services like DNS, DHCP, WINS, TCP/IP & IIS
• Managing of Symantec & McAfee servers & Performing Server Hardening activity.
• Worked on Powershell feature for getting Server hardening point and inventory.
• Worked on Configuring of IBM Tivoli Storage Manager, creating Admin, normal user IDs, accessing privileges as per requirement. Creating Scheduler for backups (system state, daily, monthly...)
• Configured all servers and workstations to system requirements.
• Vendor Coordination with Third Party Vendors and Companies to Banking In-house Software's.
• Support & Training - Provided necessary help / assistance to IT Helpdesk / Telecom Support Personal to resolve day-to-day issues.
• Worked on Ticket process in Altiris Tool in 24x7 environment.

Environment: VMware ESX 4.0/3.5, VSphere 5.0, 5.5 & Windows Server 2003/2008R2, Active Directory 2003, IBM Servers & Lenovo Hardware.

Confidential

Sr. Engineer

Responsibilities:

• Leading, managing and training Team of 10 to 12.
• Incident Management - Managing and providing support and solution by coordinating with the off - shore support teams for Critical, Major & Minor Incidents that occur and affect the entire process.
• Responsible for Inbound Customer service calls from customers.
• Administering of user accounts and computers on the Active Directory.
• Making Dashboard of register Issues on daily, Weekly and Monthly Basis.
• Monitoring Web base (Citrix) Applications WPA, Seibel, CCPulse, V PN, WireShark.
• Installation, Configuration & Troubleshoot of VoIP Phones.
• Worked on IBM, Dell, and Lenovobranded machines & handled over 1000 Machines and users.
• Worked on Mac laptop and desktop for VIP users and to solve their daily issues.

Environment: Windows Server 2003/2008R2, Active Directory 2003, Application such as Citrix, WPA, VPN, WireShark, Dell Servers & Lenovo Hardware.

Confidential

Technical Support Engineer

Responsibilities:

• Provide functional and technical support, troubleshooting and diagnosing hardware and software problems, including Windows and Mac OS desktop, laptop, LAN, and remote systems.
• Manage and Oversee the investigation and resolution of hardware and software issues both remotely and onsite.
• Taking care of the hardware and software maintenance along with troubleshooting and making sure the customer issues were resolved within the given TAT.
• Installation, configuration, testing and Maintenance of CCTV and Access Control System.
• Conduct customer site surveys and provide sales engineering support, including collecting and recording detailed operational, functional and technical requirements for CCTV.
• Generation of various kinds of reports and MIS.
• End user training and training my team members on the system and its new features.

Environment: Windows Server 2003/2008R2, Active Directory 2003, Netgear switches, Dell Hardware

Confidential

Customer Service Advisor

Responsibilities:

• Installation and support for desktop systems which were on Win NT workstations.
• Monitoring the server performance.
• Managed Backup and Recovery.
• Provided online support for custom built transcription Software to ensure productivity.
• Applied system policy and group policy.
• Installed Antivirus Program, monitored networks for viruses, configured Live updates.
• Assisted users in operation of various computer utilities, configured network printers.
• Provided expert technical support to resolve users technical issues, took instant corrective actions to save time and systems downtime.

Environment: Windows Server 2003, Symantec Antivirus, Active Directory 2003, Netgear switches, Dell Hardware