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Systems Analyst Resume Profile

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Roles

Senior Technical Writer / Editor

Business and Systems Analyst

Policy analyst, writer

Facilitator / Instructor / Trainer

Web Content Designer / Manager

Project Lead / Coordinator

Tools/Methods

  • Microsoft Word, Visio, PowerPoint
  • Microsoft Excel
  • XML, HTML, CSS, and JavaScript Website production
  • Adobe Illustrator, Photoshop, Dreamweaver, InDesign, PageMaker
  • True North Project Management
  • Subversion, SharePoint
  • MySQL database tools
  • Software Design Life Cycle process

Experience Summary

  • Senior-level technical writer, documentation manager, analyst in business-process improvement, compliance applications, and policy authoring skilled in translating business needs-assessments and requirements, creating use cases and system-design solutions to model development and software engineering. Experience includes technical communications consulting for finance, insurance services, health care services, manufacturing, and life-cycle software development. Fifteen years of technical authoring and editing experience producing understandable narratives and graphic models to communicate clearly to each specified audience. Over twelve-years of successful analysis and information gathering for systems and compliance-documentation. Skilled leader and meeting facilitator, experienced instructor
  • Innovative business and process improvement analysis and planning
  • Expert in business documentation and communications
  • Received praise and recognition for achievement and quality of work
  • Worked well independently and with minimal supervision
  • Extensive experience facilitating conflict-resolution workshops
  • Skills Inventory
  • Communications
  • Communicated clearly and successfully complex and technical information
  • Managed resources, gathered information, skilled in interviewing experts
  • Planned and facilitated effective meetings, wrote agendas and reports
  • Developed training materials, taught technical classes and workshops
  • Designed and created a wide variety of contextual graphics won awards
  • Praised for clear translation of text to graphics and graphic images to text
  • Software/document change-management tracking experience
  • Business Analysis
  • Elicited functional and service-level business requirements
  • Created use cases, process narratives, requirements matrices, test plans
  • Developed technical solutions, and both high and low-level design docs
  • Created analytic graphics, flow-charts, and graphic models
  • Generated Sarbanes-Oxley compliance analysis, testing, documentation
  • Life-cycle documentation for software development
  • Project Planning and Coordination
  • Project Management BOK methodology, documentation
  • Developed project time-lines, milestone management, and work plans
  • Facilitated meetings, planning sessions, and workshops

Chronological Summary of Experience

Confidential

Policy Analyst/Writer Team Lead, Employee Manual Writer/Editor

Projects and Responsibilities include: Leading a team of two writers and two analysts Analysis of Federal and State Code, particularly as it pertains to the newly enacted Affordable Care Act under the Confidential. Department of Human Services. Analysis and re-write of the Iowa Administrative Codes relative to the eligibility and benefit procedures within the divisions of the DHS. This includes creation of procedure maps, flow charts, decision trees, application processing, eligibility determination, writing of policy statements, and weekly reports.

Confidential

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  • Projects and Responsibilities include: Basel Model team member, generated multiple compliance documents successfully submitted to Federal Banking Regulators, Office of the Comptroller of Confidential Treasury. Gathered information, interviewed management, finance, and statisticians for subject matter, analysed and compiled document particulars, wrote step-wise narrative of financial model development for capital-reserves calculation. Delivered Model Document and supporting documents on time and in good order. Received praise for clarity and organization of documentation, team participation, and innovative attitude. Where previous compliance attempts had been unsuccessful and rejected, this model was accepted by Federal regulators, giving it high praise, releasing over 2.5 billion in capital reserves.
  • Contract extension Additional projects include: Three Basel-model projects, including model documents, Compliance Rationale Documents, and Loss Forecasting Modelling. Produced white paper on new documentation approach for compliance documents based on experience and successful submissions.

Confidential

Privately Consulting

  • Clients include: Wagner Bros., LLC, a private enterprise AVP, a not-for profit organization Basilica of St. John, a Des Moines Catholic Parish Lex Tree Farms Performance Plan LLC Iowa Web Arts LLC, among others.
  • Generated Business Plan, Business Models, Process Flow Diagrams
  • Created new Internet instances, wrote Web content, and created original Web graphics
  • Generated a patent application, drawings, and technical documentation
  • Edited and updated organizational model and functional rules for a national non-profit agency
  • Facilitated over 180 hours of workshops, created workshop agendas, coordinated presentation schedules

Confidential

Systems Analyst Full-time, Permanent Employment

  • Responsibilities included: continuous analysis, design, documentation, and communications to update and manage two separate systems of integrated software applications, to create quarterly life-cycle changes. Analysed requirements, designed system interfaces, generated requirement traceability matrices, and wrote both low and high-level design documents, created administrator's narrative, designed all related graphics, prepared reviews and contract deliverables on time and in appropriate format and style
  • Collaborated on over twelve component projects within each system
  • Tracked Requirement-Change-Requests, kept records of document version cycles, planned and created software life-cycle documents for the system administrators and project managers
  • Created process improvement program for my department
  • Suggested two innovative ideas that have potential to generate a new market niche and high revenue stream

Privately Consulting -- dba Stan Sanders Contract Business Consultant, Communications Consultant

Confidential

  • Projects: Free-lance consulting, business analysis, coordination, and development of business communications
  • Designed, authored, and implemented business plans gathered business requirements, suggested software and Web design solutions and developed marketing communications
  • Wrote Grant Proposals and developed regional models for non-profit agency
  • Provided Meeting and workshop planning and facilitation

Confidential

Software Lifecycle Development and Business Processes

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  • Project: Documentation of software and integrated systems, project coordination to meet business needs
  • Created requirements matrices developed design documentation for eight software tools
  • Proved Business and technical analysis, interviewed subject-matter experts and gathered technical information
  • Authored Technical Solutions documents, Implementation Plans, and other related documentation
  • Analyzed database builds using SQL and MySQL query tools used Subversion change-management system
  • Praised for ability to work independent of supervision and timely delivery of documents on a demanding schedule

Confidential

Communications Consultant

  • Project: Analysis and documentation of an intranet portal development and business migration project analysis of xml and related schema, data through-put, and data dictionary
  • Designed and wrote user guides and training materials for in-house users and field agents

Confidential

Communications Consultant Documentation Specialist

  • Project: Analysis and documentation of a complex corporate enterprise business process
  • Analyzed proposed flow charts as based on needs assessment, wrote narratives based on requirements
  • Developed style guides, delivery solutions, and project-scope documents
  • Created internal glossary for development teams. Used Rational ClearCase change management versioning application. Praised for initiative and ability to work independent of supervision

Confidential

Communications Consultant Documentation Specialist, Sarbanes-Oxley Compliance

  • Project: Compliance documentation of corporate business processes for Sarbanes-Oxley submission
  • Wrote, edited, and coordinated over 700 integrated compliance documents using MS Word and Excel
  • Created over 200 business-transaction flow-diagrams from process narrative descriptions using Visio 2003
  • Archived testing documentation for over 800 individual controls in PeopleSoft ICE database application
  • Met three critical documentation deadlines, on-time, and in good order, prioritizing the work and minimizing risk
  • Praised for organizational skills, on-time delivery, and team work during a stressful period

Confidential

Documentation Specialist Technical Writer

  • Project: Analysis and documentation of new Medicaid Insurance claim processing procedures and programming
  • Analyzed business flow and created over 160 flow-diagrams using Visio and MS Word toolkit
  • Wrote and Edited new procedure manuals
  • Interviewing COBAL programmers and interpreting new code changes for claims processing into text and charts

Confidential

Sarbanes-Oxley Consultant Analysis and Compliance Documentation

Project: Revised and created documentation for internal audit of IT and Business Solutions divisions to meet Federal compliance of the Sarbanes-Oxley Act. Analyzed compliance requirements, rewrote existing documents, added significant, new, and additional information covering Change Control Process, Data and Physical Security Processes.

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