Professional Experience

Confidential Add and remove site server roles. Build multiple SSRS reports and runs SQL query for management. Identifies configuration drift via Desired Configuration Manager DCM . Troubleshoot SCCM infrastructure errors. Deploy software to 150,000 endpoints via SCCM 2007 and SCCM 2012. Use Software Update Point to patch all windows unit. Operating System deployment to targeted units. Built SCCM 2007 and 2012 QA lab. Troubleshoot deployment errors patching, software distribution and operating system deployment . Created task sequence when needed, as well as powershell and vbscript. Wrote powershell script to create collections, maintenance window and advertisement. Add and repair Distribution, Branch and Pull Distribution, and Management points. Enabled Remote Control. Deployed the MBAM client. Used Team Foundation Server to collaborate with coworkers. Worked with MDT 2010, ServiceNow for change management,DNS,DHCP,Active Directory and SCCM right click tools. Created and posted multiple remediation runbooks on our sharepoint site.

Primary job is to help implement Internet-based Client Management by setting up a PKI environment, then migrate to native mode. Their SCCM environment is as follows - 1 central, 3 primary and 19 secondary sites - 10,500 units in 40 locations across the US, Europe and Australia. Secondary responsibilities are sequencing virtual applications with APP-V Sequencer 4.6, then publish those APPs using either Citrix XenApp 4.5 or SCCM 2007 SP2 R2. Add, remove and edit Citrix Apps. Help to maintain the Citrix 4.5 farm. SCCM tasks are as follows - Install and configure secondary sites, system health check, create collections, create application packages, and advertise created packages. Deploy Windows 7 Enterprise to new and existing computers.

Systems Engineer

Support 75 sites and 3000 users. Designed, deployed and supports SMS 2003/SCCM 2007 Central, 2 Primary 75 Secondary Sites - OS deployment, MDT 2010 integration, Software Deployment, Windows Update via Software Update Point - SUP, Desired Configuration Manager, Wake On Lan, Asset Intelligence, Software Metering, created multiple collections and quires, SCCM 2007 disaster recovery, SCCM database migration, SCCM migration to the different server, Admin Studio , added and repaired SCCM 2007 primary and secondary sites. Supported DFS Replication 75 folder targets , WSUS 3.0 SP2 74 Replica Servers and Forefront Client Security FCS /Forefront EndPoint Protection 2010 FEP - Used FCS proprietary MOM server to monitor the servers. Before FEP 2010, I upgraded Symantec Antivirus primary servers and workstations from version 10.1.5 to 10.1.7. Deployed Microsoft Office 2007/2010 and other applications via SMS/SCCM. Deployed OCS 2007 clients via SCCM. Designed and deployed MOSS 2007. Create GPO's for various tasks. Support IIS 6.0, DNS, DHCP, Active Directory and Dell Poweredge servers. Built a two node SQL 2008 server cluster on Windows 2008. Used a EMC ISCSI NAS for the SQL cluster. Secondary responsibilities are to support Exchange 2007 general server and outlook client support , Office Communication Server 2007, VMware vSphere, 8e6 web content filter and some SQL 2008 support.

Exchange Administrator

Primary functions were to help manage the messaging infrastructure and resolve user request. Support three regions, America, Europe and Australia with a total of 30 servers including the support apps. Support Quest Message Stat Server, Ironmail Spam filter, Microsoft Exchange Hosting Service, Veritas Enterprise Vault, Symantec Mail Security and the Blackberry Enterprise Server End user support . General server and outlook support, move mailboxes and services, create AD accounts, recover deleted mailboxes.

AD Migration Administrator

Primary functions are to migrate from NT 4.0 to Windows Server 2003 and from exchange 5.5 to exchange 2003. This includes user support for migration related issues with AD, outlook and exchange. Installed and secured a new exchange server, moved mailboxes and services, uninstalled old exchange server and configured exchange to receive emails for two domains. Migrate DNS, add additional PDC, transfer FSMO roles, migrate sharepoint services 2.0 to another server. Migrate file server and print server to another server. Main tools used are Quest Migration tool, exmerge, dameware and remote desktop. General AD and Exchange support, create NT and email accounts, disable accounts, create group policies, small amount of VB scripting, create distribution list, group mailbox, add and remove shares, export the GAL, add to the GAL, create public folders, monitor queue viewer and move mailboxes. Support exchange and AD issues as they arise.

Helpdesk Administrator

Migrated NT 4.0 to active directory used ADMT tool . Migrated Exchange 5.5 to Exchange 2003. Manage Windows 2000 and 2003 servers, active directory, group policies, login scripts. Implemented network security for exchange 2003 and IIS 6.0. Deploy new software via GPO's. Troubleshoot TCP/IP, DHCP, WINS, and DNS problems. Maintains the backup generator for the server room and create ID badges. Support Surf Control, Remote Access/VPN Client and RSA tokens, Outlook 2003, Symantec Corporate Anti-virus and Trend Micro, Wireless Networking and Security, Printers, Print servers, Desktop/Laptop, Win 98, 2000 and XP, Ghost 9.0, Track-IT Helpdesk solution, Blackberry and GoExchange. Backup the servers using Veritas Backup Exec 8.6. Remote administration using PC Anywhere, Dameware, Netmeeting and Microsoft remote desktop connection. Work with contractors to configure IP phones, Cisco switches, routers and Mac computers. Basic AS400 support. Purchase servers, printers, desktops, laptops, peripherals and software. Created and maintains an ASP APP to view and edit the company's phone list Access database . Interview IT Admin candidates. Provide advanced support to 650 users and 13 remote sites. Log and manage all email and phone service request via Track-IT Helpdesk Solution. Ran reports form Track-it to highlight areas of concern to management.

Network Support Engineer

Responsible for resolving service requests assigned by the help desk or by a technical superior through hands-on troubleshooting and repair work on PCs, laptops, laser printers, dot matrix printers, servers, and all other associated computer peripherals and micro computer software. Independently troubleshoots network problems including TCP/IP, DHCP, WINS, and DNS using network management tools and remote PC administration tools. Add Win2000 and XP workstations to domain. Install computers, printers and network connectivity in new Metro PCS stores. Plug in cat5 cables in Bellsouth 48 patch panel and Cisco 1700 switch and routers. Used telnet to change static IP on HP network printers. Used Norton Ghost image to restore Win2000 and XP corrupted operating system. Installs enterprise standard virus protection software. Travel to neighboring states to install new Metro stores. Coordinate and acquire resources from senior management as needed to troubleshoot and resolve customer issues.

Webmaster

Designed, created, and maintains Centurionministry.org, sysron.com, harvestmi.org Kmconsultinghim.com . Installed IIS 5.0 and host site in-house. Mapped domain name to our IP Address. Installed hardware firewall protection via a linsksys router. Configured router to restrict internet access for specified employees. Install and edit Java, HTML, and ASP scripts and pages. Developed and maintains a strategic plan for our internet presence, based on management priorities, policy directions, and goals. Create enhancements and modifications to the web site organize and maintain the site. Maintain cross-platform and cross-browser compatibility so that the web site is accessible from a variety of different environments. Determine appropriate compression techniques, resolutions, sizes, color maps, and depths to insure that images are delivered to the viewer at sufficiently high speed and quality. Analyze traffic statistics and report on a monthly basis the relevant information to management.

E-Commerce Support Specialist

Assist the Senior QA Test Analyst in planning, developing, coordinating the testing program policies, procedures and schedules. Ensure that all test administration is carried out in compliance with relevant company policies, regulations guidelines and standards. Graphic and text updates on over 200 websites. Monitor 3 web servers and report errors. Resolved internet explorer errors for 310 dealerships via phone and email support. Add and remov users from e-commerce web application. Change user rights on web application. Searched SQL database for missing car sale request. Examined XML request to recover information not present in the web application ASP pages. Interfaces with programming staff, operations staff, technical staff, and departmental users and customers on all web application related issues and problems.

Network/PC Technician

Communicate with customers via telephone or written correspondence regarding technically complex escalated Compaq software and hardware problems. Manage relationships with those customers until the issue is resolved. Acquire and coordinate resources from senior members of the escalation team as needed to troubleshoot and resolve customer issues. Manage hostile issues by setting customer expectations, devising action plans, and professionally communicating to all parties involved. Develop and deliver technical training to other engineers. Report software bugs and customer suggestions. Write complex technical articles for knowledge base. Reproduce customer issues via in-house lab and create articles documenting reproduction steps. Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas. Search Microsoft knowledge base and TechNet to resolve software errors. Upgrade network/client hardware and software. Research and implement new technologies and application as needed on client computers. Made network cables, installed and managed network printers, repaired Compaq desktop and notebook computers.