SKILLS OS/Software: MS Office Suite s 95/97/2000/XP/ 2003/20072010, MS Exchange Server 5.5/2000/2005 MS Windows 95/98/ME/2000/XP/Vista/7, MS Windows NT 4.0 Platform, MS Windows 2000 Platform, MS Windows 2003 Platform, Windows 2008 Platform, Active Directory, Certified in IIS 5 6 with experience in IIS 7. Confidential Unix 10, Solaris 7, MS Systems Management, MS SharePoint 2005 Server 2.0, AIX 5.3, VMWare, MS ISA Server 2000/2006, MS SQL Server 7, Oracle, Lotus Notes R5 and R6, People Soft, WinFax, MS Visual Developer Suite, Citrix MetaFrame and Terminal Server, Heat, Lawson, ConnectWise, Remedy 5.0 and 7.0 Track IT Helpdesk, Norton Ghost 2002/12.5, Norton/Symantec Internet Security and Antivirus, Symantec Endpoint Protection 11, Kaseya, PC Anywhere, AVG, McAfee Antivirus, NetApp 7.3.3, NetApp SNAP Mirror, NetBackup 6.5.4: 7.0.1, VERITAS/Symantec Backup Exec, Backup Express, Acronis Management software, DoubleTake Real Time Data Availability and Disaster Recovery Software

Hardware: PC's: Dell Desktop and Notebooks, Confidential Bell, Confidential midrange Enterprise Systems Sun Sparc Workstations, Midrange Enterprise systems Printers Scanners Palm Devices EMC Centera, Clariion and Symmetrix Systems. Single tape and Multi tape libraries Spectra Tape Jukeboxes Cisco Routers Switches SonicWall Firewalls and Appliances

EXPERIENCE

Systems Administrator/Technology Specialist Confidential

• Provided on - site and remote support for small and medium sized businesses
• Administered MS Windows Servers and Networks
• Performed security updates and patch management
• Supported, repaired, managed and implemented network devices
• Performed backup and recovery operations
• Analyzed systems and networks for future requirements via pro-active troubleshooting
• Installed and maintained applications, database and various business centric required technology
• Analyzed, managed and recommended hardware and software upgrades, repairs and new implementations
• Implemented, troubleshot, maintained intranet sites and services.
• Maintained the companies intranet site functionality, updating, troubleshooting, change management, and administered the site
• Provided Wintel systems administration
• Managed Active Directory and other related Microsoft Components and Systems

SAN Administrator Confidential

• Provided on-site and remote support for Walmart Home Office Headquarters SAN
• Coordinated with SAN Vendors for HW and SW upgrades, replacements and repairs
• Work Remedy queue for first level and second level support for EMC, HDS, IBM, Cisco, HP, Broccade and NetApp with SNAP Mirror
• Coordinated and implemented changes for software and hardware
• Supported backup issues on multiple platforms of VMWare, Windows, and Unix platforms
• Coordinated and worked with Wintel Systems Administrator
• Coordinated, troubleshot and assisted in Microsoft Active Directory issues related to storage

Systems Administrator/Technology Specialist Confidential

• Provided on-site and remote support for small and medium sized businesses
• Administered MS Windows Servers and Networks
• Performed security updates and patch management
• Supported, repaired, managed and implemented network devices
• Performed backup and recovery operations
• Analyzed systems and networks for future requirements, pro-active troubleshooting
• Installed and maintained applications, database and various business centric required technology
• Analyzed, managed and recommend hardware and software upgrades, repairs, and new implementations

Site Wintel Systems Administrator Confidential

• Built, configured, implemented and maintained Windows 2003/2008 and VMWare Servers, Data and
• Voice Networks, Wireless, Telephony and Avaya PBX
• Built, implemented and maintained Active Directory infrastructure and MS Exchange email accounts
• Performed security patching for all workstations and servers
• Performed daily operations managing Symantec Endpoint Protection Manager to deploy anti-virus updates, troubleshoot, monitor, and control Threat Protection Software
• Windows SharePoint Server and Site administration and design
• Performed daily, weekly and monthly maintenance to insure system uptime and to be pro-active in finding potential problems
• Performed Server backups and data restoration utilizing Veritas NetBackup
• Utilized Symantec Ghost to build, update and push images to desktops and workbook machines
• Provided Desktop, Telephony software and hardware and End User Support to ensure accessibility of staff and client tools and Applications by more than 400 End Users
• Performed Incident identification and resolution for site staff and client issues
• Procured, coordinated, installed, repaired and assisted/liaised outside vendors relating to desktops PCs, Laptops, Telephony, Printers, Cabling, Copiers, Scanners, Fax, electrical
• Performed change implementation management and submitted change control documentation in accordance with designated standards
• Coordinated and assisted with client change management for network, facilities, and desktop hardware and software
• Accountable for IT asset management, inventory and disposal for staff and client in accordance with existing policy and procedures and for all staff and client site software compliance issues
• Assisted staff and client 3rd level remote engineers in troubleshooting and repair of Data and Voice network issues
• Performed and maintained all checks and documentation for compliance with OSHA
• Served as the facilities' primary build and roll out person and then back-up for Electrical Power Infrastructure.
• Managed site Data Center
• Served as the primary IT point of contact for the Site Director relative to site IT needs, plans and issues for staff and client
• Responsible for Site Security Server and issuance and management of installation of access control points and identification for all personnel
• Performed Site builds and roll out
• Maintained liaison and coordination with contractors installing electrical, UPS, UDP, HVAC, Data and Voice network cabling, Network, Desktop contractors installing client desktop

Responsible for PCs and imaging. SAN Associate Confidential

• Maintained, configured and troubleshot Enterprise Backup solutions for Enterprise utilizing NetBackup
• Implemented and performed successful backups and restore measures
• Maintained daily, configured and managed Storage Area Network solutions utilizing EMC and NetApp 7.3.3
• Monitored SAN systems and replication for storage utilization, warnings, errors, replication successes and failures
• Received provisioning requests for storage and determined storage requirements with dedicated customer groups assigned
• Allocated storage, created volumes and configured zones, and deduplication within NetApp SNAP Mirror
• Created, grew and managed volumes within NetApp 7.3.3
• Commissioned and decommissioned storage allocations within NetApp 7.3.3
• Performed backups of Oracle 11i
• Performed upgrades and security patching with vendors for hardware and NetApp software
• Created and managed arrays within NetApp, EMC and HDS
• Created and managed LUNS within NetApp, EMC and HDS
• Worked with Systems Administrators Windows, Linux and Unix to configure, monitor and maintain backup and storage requirements for online SQL and Oracle databases
• Implemented and maintained Hitachi Storage Systems and new equipment
• Provided customer solutions to maintain data integrity and availability
• Ensured disaster recovery plans were in place, tested and automation was functioning appropriately to ensure DR plan was a reality and functioning
• Assisted and Liaised with Storage System Vendors
• Worked with migration team, providing on-going support and assisting in implementation and management of storage systems
• Coordinated with Systems Administrators/Customers to ensure needs were met ensuring data integrity and availability of data storage 24x7

Wintel Systems Administrator Confidential

• Implemented, troubleshot and performed maintenance, migration and administration of Critical server systems and peripherals in a Windows 2000, Windows 2003 and Windows 2008 Active Directory Environment
• Built, Configured and Implemented 30 plus Confidential servers
• Installed hardware, internal drives, SCSI controllers, cd/dvd drives, memory upgrades, racked and cabled servers
• Provided Desktop, software and hardware and End User Support to ensure accessibility of client tools and Applications by End Users
• Performed daily Windows Servers Systems Management
• Performed Change Management Procedures in accordance with ITIL standards
• Managed Security Patches, Deployed Software, Audited Systems, troubleshot and performed Systems
• Management tasks utilizing Big Fix
• Performed daily operations managing Symantec Endpoint Protection Manager to deploy anti-virus updates, troubleshot, monitored and controlled Threat Protection Software
• Configured, implemented backup, restore and disaster recovery solutions on Storage Area Network SAN /Fiber Channel Information Technology Consultant Freelance Engineer Express Trucking, Anderson Law Firm, Clients in Little Rock and North Little Rock, AR
• Implemented, troubleshot and performed maintenance, migration and administration of: Local and Wide Area Networks Internet and electronic mail servers and client software and connection hardware, backup, recovery and data migration of critical systems and solutions desktop and server systems and peripherals in a Windows 2000, Windows 2003 and Windows 2008 Active Directory Environment
• Installed new HP server hardware and perform hardware upgrades and maintained, routers, switches, internal disk drives, cd/dvd rom drives, network cards, network cabling, wireless routers, memory,
• SCSI controllers, racks, and printers
• Implement security procedures
• Managed Security Patches, Deployed Software, Audited Systems, troubleshot and performed Systems Management tasks utilizing BigFix
• Delivered training on networks, desktop, notebook and server software and hardware
• Designed and administered databases
• Designed and administered web sites
• Performed analysis and provided reports for best systems

Led and coached helpdesk personnel Confidential

• Systems Engineer/Wintel Systems Administrator for Clients based in Bank of Little Rock Mortgage, Chenal 10 Storage, Law Firms, Architect Firm, South East Medical, Industrial, and Optometrist based in Little Rock, North Little Rock, Jacksonville and Maumelle AR
• Managed, File, Printer, and Application s Servers for various clients of all industries
• Managed network devices, switches and routers.
• Installed new hardware and performed repairs and upgrades of servers and desktops and performed racking and cabling
• Managed intranet site and services
• Provided Desktop, software and hardware and End User Support to ensure accessibility of client tools and Applications by End Users
• Implemented and maintained disaster recovery, backups
• Researched and purchased hardware and software for clients
• Implemented, configured, installed and managed Windows 2003 SBS, and Windows 2008 Foundation server.
• Managed Windows 2000, 2003 and Windows 2008 Networks, Active Directory, DNS, and DHCP
• Managed security on Windows 2003 and Windows 2008 domains
• Managed Security Patches, Deploy Software, Audit Systems, troubleshot and performed Systems Management tasks utilizing BigFix.
• Provided assistance to helpdesk for complex technical issues
• Configured, implemented and performed backup, restore, data migration via remote and onsite for NetApp Storage Area Networks SAN and disaster recovery solutions

Confidential

• Freelance Engineer for Confidential, Sharf Woodward and Associates, direct client base W9, Universal Studios
• Implemented, troubleshot and performed maintenance, migration and administration of: Local and Wide Area Networks Internet and electronic mail servers and client software and connection hardware backup and recovery of critical systems and solutions desktop and server systems and peripherals in a Windows 2000, and Windows 2003 Active Directory Environment
• Installed new servers, desktops and associated hardware and performed repairs and upgrades of servers and desktops and performed racking and cabling
• Implemented security procedures
• Installed new hardware and devices in and supporting servers and desktops, performed upgrades, troubleshooting and repairs
• Designed and administered databases
• Designed and administered web sites
• Delivered training on networks, desktop, notebook and server software and hardware
• Performed analysis and reports for best systems

Confidential

Network and Wintel Systems Administrator and Engineer

• Managed Database, File, Print, Application, Intranet and change management servers
• Managed network devices, switches and routers
• Installed new servers, engineer workstations hardware and performed repairs and upgrades of servers and desktops and performed racking and cabling
• Provided Desktop, software and hardware and End User Support to ensure accessibility of client tools and Applications for more than 200 engineer and scientists End Users
• Implemented and maintained real-time disaster recovery, fail-over systems utilizing DoubleTake software.
• Managed backups and devices such as Spectra Tape Juke Box and SAN Fiber Channel with NetApp
• Converted and migrated data for various program applications to required desired format
• Researched and purchased hardware such as servers, tapes, storage devices, switches and routers
• Implemented Command and Control systems for U.S. Marine Corps in tactical vehicles
• Managed security patches and updates
• Managed Windows 2000 and 2003 Networks, Active Directory, DNS, and DHCP
• Managed security on Windows 2000 and Windows 2003 domains
• Provided assistance to helpdesk for complex technical problems
• Implemented new procedures and equipment determined through Six Sigma projects to be more efficient

Confidential

Freelance Engineer

• Provided Senior Helpdesk and Desktop Engineer support for corporations such as Confidential, Lowe Enterprises Inc., Wachovia Financial Inc., Beverly Corporation, and Wal-Mart Inc.
• Installed new hardware and performed repairs and upgrades of servers, networks and performed racking and cabling.
• Managed intranet sites and services
• Provided guidance in migrating help desk functions to outside and overseas resources
• Implemented and maintained backup, restore, data migration, high-availability and disaster recovery solutions
• Implemented and managed new proprietary software
• Performed systems hardware and software upgrades
• Provided home and office systems management solutions
• Performed change management following ITILs