SUMMARY OF QUALIFICATIONS

Self motivated IT Professional with a strong desire to succeed. Demonstrates uncompromising integrity. Independent critical thinker. Effective interpersonal skills work well collaboratively. Impeccable organization skills. Detail oriented, and able to handle multiple tasks under strict deadlines. Dependable and efficient. Strong verbal and written communication skills.

KNOWLEDGE/TECHNICAL SKILLS

System/Network Administration:

• Windows 98/2000/XP/2003/Vista/7 Windows NT Servers, HP Servers and Sun Solaris, Unix/Linux APACHE , DMS Telecommunications
• Governmental MTIPs Clearance and Department Of Justice Clearance.

Software Programs:

• Sendmail, Bind 8 9 DNS server, Apache and MySQL
• ftpd, Open SSH, OpenSSL, OpenLDAP, Samba
• Connection/file transfer programs telnet, ftp, ssh, scp, sftp, putty and network troubleshooting tools ping, ifconfig, ipconfig, netstat. tcpdump on various platforms NOP-Link, Kermit

Other Computer Skills/Protocols:

• Internet protocols SMTP. POP, IMAP, Telnet, FTP, HTTP, DNS, ICMP, LDAP, etc. OSPD MPLS ATM Frame Relay,
• Software RAID on Linux and Solaris, NFS, Firewall/Packet Filters
• Virtual machines VMware ,Veritas Clusters, Citrix, HP, Symantec, NetBackup, ILO, HPOM, NAS and SAN Storage
• Knowledge of Routers and Switches, WAN/ LAN troubleshooting, Firewall/Gateway Access,
• DOS Microsoft ,MS Word, MS Excel, MS Power Point, MS Publisher Retrospect Backup, Virtual PC, ClarifyCRM Client for Oracle BOXI, AOTS Remedy, ETMS, ETMSwow, TL9000, TS744, Multiple Access clearance for VPN clients Nortel, Cisco, AT T , VOIP ,SCSI and RAID technologies TCP/IP, VERITAS Cluster VCS , Object Store, X-term, CCNA, CSU/DSU.
• Cisco Agent Desktop Version 8.5, Cisco IP Communicator, Avaya phone/voicemail system and VOIP phone. IBM Lotus Sametime connect.

PROFESSIONAL EXPERIENCE

Confidential

Linux System Administrator

System administrator RedHat, CentOS, SuSE , Solaris, AIX and HPUX systems for Terremark a Verizon Company . I provide technical support to both customer facing and customer facing support organization in a 24/7/365 enterprise cloud environment that serves as the escalation point to the Tier I Incident Management team through the timely resolution of critical incidents, in-depth review and resolution of recurring/systemic issues through problem management, and implementation of complex change requests. I work closely with clients and multilevel support team groups client engineers and service account managers and escalation engineers, tool groups , development groups, monitor services and operational , to name a few

Required Skills Experience

• Manage users and groups, including use of a centralized directory for authentication
• Engage and Manage Remote Hands Support ECME Remote Hands and Vendor Access
• Configure modify, add DNS records/redirects
• NetBackup and recovery management
• Use essential tools for handling files, directories, command-line environments, and documentation.
• Coordinate with 3 party vendors for repair support
• Operate running systems, including booting into different run levels, identifying processes, starting and stopping virtual machines, and controlling services
• Configure local storage using partitions and logical volumes
• Deploy, configure, and maintain systems, including software installation, update, and core services via Customer Service requests, Incident request and Service request.
• Manage security, including basic firewall and SELinux configuration
• Create and configure file systems and file system attributes, such as permissions, encryption, access control lists, and network file systems
• Manage and maintain multi-clients
• Setup Client Permission Privileges
• US government security clearance or equivalent
• Provide strong customer -focused quality service
• Team player with focus on company results
• Deliver strong oral and written communication skills required, for internal and external communication, at a range of technical levels
• Exhibits mature organization and time management
• 24x7 Global support environment and using a ETMS/ETMSwow and Remedy ticketing system
• Accomplishes task with minimal
• Document ticketed work, processes, procedures, scheduled maintenances, and provide status as required
• Utilize Client specific wiki page spec's for managing clients,
• Maintain and /or troubleshoot connectivity between server and SAN server,

Confidential

Applications Consultant/System Administrator

• This position supports servers that are either customer facing, or are used by customer facing support organizations. These servers also include international support organizations as well.
• This was a UNIX/Windows server system administrator position, where my responsibility is to work 24x7X365 help desk supporting complex systems applications. I was primarily responsible for monitoring systems, responding to alarm events, performing problem determination and restoring service using standard procedures

Confidential

Operational Software Support Engineer

• Knowledge of accessing Cisco and Nortel VPN Routers to support Customer.
• Understanding various Customer Networking environment and access ability, with VPN.
• Provide rapid response and client focused technical support to internal and external customer users Support of multiple telecommunication and cable companies .
• Identify root causes, direct Administrators and End users to lasting resolutions.
• Work directly with NOC on access through firewalls, Port access.
• Setting up variables to Login and Logout chat scripts UnixUserID, UnixPassword, UserId, Password, CLLI, Host and Ports for Telnet, CMAP and Custom custom scripts and user defined variables
• Security Data Encryption from Clients via SSL and UNIX password to PSP server to Switch via DCNs
• Setup Client Permission Privileges default access
• Security using getcert on Solaris, AIX and HP UX platform
• Web Interface and Online Documentation
• Articulated complex technical concepts to users of varying technical knowledge.
• Provide Product Service Provisioning services for internal and external customers Globally :
• Server Installations, upgrades, patches,
• Training with TDM, Succession, Wireless and OE /MEM in accordance with existing TL9000 process documentation.
• Maintained 24-7 pager support.
• Delivered and Acquired 100 satisfaction from Customer Survey feedback.
• Worked with Global Team to improve TS744 Technical Service process and delivery to our global clients.
• Provided exemplary customer support
• Utilized CSU/DSU
• Documentation Writing and Maintenance.
• Prime Manager for Dept's Customer Service Request CSR's and managing the database.
• Performed Routine Audits to sync customer database w/Companies Global Clarify database.
• The Product Analyst for department, on all Purchase Orders Accounts Domestic, International and Government Contracts , requiring entitlement for purchased product from customer. I worked with Finance/Contract Support Services, Customer Service Account Manager's CSAM's , Sales Representatives and Field Installers/Field Trainers.
• Work with outside 3rd party vendors in our datacenter for repairs such as on DAS, NAS and SAN.
• Contact Iron mountain with our tape library pickups deliveries to our datacenter
• Restore corrupted backups as requested.

Senior Data Service Engineer

• Primary responsibility for line and feature migration and data management, for Domestic and Government.
• Apply bulk service order to DMS100 replacing AT T EES analogy switches.
• Data Services activity in DMS10 and Non DMS to DMS line conversions.
• Performs all levels of activities expected of a Data Engineer
• Trainer to new hires and Process Engineers on complex issues.
• Work under minimal supervision provide technical guidance to other Engineers and Departments.
• Complete the application of all line related features per customer requirements and scheduled interval
• Ensure the customer and Nortel Networks quality standards are met
• Ensure that customer and Nortel Networks management are aware of outstanding issues and conversion requirements
• Prepare formal customer reports on outstanding service requirements or enhancements as related conversions services
• Assist in the design of new customer data services requirements and software tools development
• Works under general supervision with minimum guidance.