Objective:

Seeking a challenging position where I may utilize my thirteen years of progressive and diversified experience in multiple areas such as Design, Maintenance and Operations of Communications and Information Technology networks.

TECHNICAL EXPERIENCE

Professional Experience:

Confidential

Senior Network Engineer

• Engineered and Upgraded the WAN communication for the district by planning and implementation city wide MPLS network with ENA for 290 sites. Routing protocols of EIGRP was being utilized on the LAN and BGP on the WAN. The first phase included 19 sites. Engineered EIGRP to prefer the ENA MPLS Routes over Phonoscopes layer 2 fiber-rings.
• Developed a comprehensive QoS design guide policy for VoIP and Video related traffic on HISD's WAN and LAN network.
• Troubleshoot and resolve network issues escalated from the NOC and Network Operations. This includes configuring and troubleshooting dynamic routing protocols such as BGP and EIGRP.
• Troubleshoot and resolve network congestion issues by re-routing traffic and load balancing across multiple outbound links from an end station/school.
• As a Senior Network Engineer, tasks for the job includes planning, analysis, design, development, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and management of HISD networked systems used for the transmission of information in voice, data, and video.
• In depth knowledge of protocols such as Cisco MGCP, H323 and SIP. Configured several gateways such as Cisco 3845, 3945 ISR GEN III, VG202s, VG224 and VG350s using MGCP. All school gateways were configured as H323 gateways used for SRST and E911 dialing using FXO circuits.
• Performing base study of SIP technology to replace the district's 30 PRIs. SIP technology will be designed and implemented in 2014. This also includes providing hardware and software design recommendations for all SIP based VOIP trunks for ingress and egress calls.
• Carry out the full range of project management functions from project planning through evaluation and reporting of project accomplishments
• HISD Engineering projects typically involve coordinating the work of other network specialists, technical specialists from other disciplines, and internal customer representatives.
• Lead feasibility studies of new network technologies, such as integrating MPLS with data and voice services.
• Recommending investments in new networking technologies to senior District management where warranted examples include performing feasibility studies of Cisco Jabber vs. Microsoft Lync .
• ERate LAN Refresh Projects Participated in Engineering and implementation of LAN upgrades for 275 plus schools. LAN refresh included Cisco 3560-X Access switches, and Cisco 6504 Distribution Switches with WISM2.
• Providing consultation during the planning and implementation of successfully tested new technologies - analyzing and defining network requirements - defining and maintaining network architecture and infrastructure
• Complete Project Cycle which includes design, engineering and installation of Cisco Unified Communications Suite which includes:

Cisco Unified Communications Manager 9.1.2

• One Publisher and 8 subscribers Mega Cluster
• Simplified Dial Plan Roll Out which includes Application Dial Rules for Cisco Jabber.
• Extension Mobility and Extension Mobility Cross Cluster.
• Single Number Reach
• Meetme Conferencing

Cisco Unity Connection 9.1.2

• Installation of Cisco Unity Connection Publisher and Subscriber nodes Active/Active on VmWare 10000 OVA template.
• Integration with CUCM using SIP trunks
• Voicemail to Email Notification Integration.

Cisco Unified Presence Server with Jabber Roll Out

• Integration with CUCM with SIP Trunks.
• Implementation of Cisco Collaboration Edge Server VCSC and VCSE in DMZ and Internal network for external Jabber users accessing HISD VoIP and IM Presence services.

Cisco Unified Contact Center Express 9.1.2.

Cisco WebEx Version 1.5 On Premise Solution

• Designed and Implemented Cisco WebEx on premise UCS Server for 800 users.
• Integration with HISD CUCM Cluster.
• Evaluated present HISD VoIP platform which is comprised of CUCM 7.1.5 version with 4400 endpoints covering 37 schools.
• ADFS Integration for SSO for external users.
• Prepare technical documentation on upgrading the present Cisco Unity 5.0 version to Cisco Unity Connection 9.1.1. This includes COBRAS Export and COBRAS Import.

Internet on the Bus Project Superindendant and CIO initiative to provide internet via 4G LTE on most HISD school busses. This project is in preliminary stages. We are presently evaluating three vendors to provide this service. This project is part of the One-on-One initiative where students on the bus will connect to HISD student resources via Wifi.

Solarwinds Deployment Deployed Solarwinds Orion NPM Core 2012.2.1, IPAM 3.1.1, NCM 7.1.1, NPM 10.4.1, NTA 3.10.0, UDT 2.5.1, IVIM 1.5.0, VNQM 4.0.1. This was to enable greater visibility into HISD's Route/Switch and VoIP network environment. Solution monitors 270 schools and approximately 30 administrative and maintenance buildings.

Data Center Redesign Part of the Engineering team responsible for evaluating the re-design of the present HISD Data Center which will encompass Cisco's Nexus switch platform. With the role of a Contributor in this project, we are designing our Data Center leveraging new feature sets within the Nexus Platform such as vPC and VSS.

• Phase 1 of the HISD Data Center Access Design will include Cisco Nexus 5000 Series Switches and 2000 Series Fabric Extenders with Virtual PortChannels aggregating to a pair of Cisco 6509 switches in VSS pair.
• Phase 2 of the HISD Data Center design will include migration from Cisco 6500 VSS Pair to a pair of Cisco Nexus 7000 series. Configuration and detail design is underway.

Confidential

Network Administrator III

• Hands on experience with Cisco Layer2/Layer3 switches such as Catalyst 4507 Sup 2 - Sup V and 6509 series Sup 720 . Presently involved with several network refresh projects throughout the US. This includes studying the existing Operating Company's network, designing and recommending new Cisco switching and routing gear, procuring equipment through Cisco VARS, configuring and implementing.
• Projects manage upgrade of Cisco Unified Communications Manager to Version 8.5. Sysco Corporation acquired Guest Supply, Sygma, Fresh point Produce and many other smaller companies that all had their own PBX systems. We are presently designing a centralized call manager infrastructure where our long term goal is to have one to three CUCM Clusters with centralized call dialing and management system.
• Cisco Smartnet maintenance plans
• Dial plans, Site Acceptance Test Plan, Site Acceptance Plans, system review.
• Writing project and service installation plans which also included cut sheets, hardware selection using Cisco's Hardware and Software compatabity matrix
• Technical design documents which include detailed network drawings,
• Contributed to the delivery of various technical aspects of the project:
• Perform Root Cause analysis of failures by utilizing tools such as RTMT and Dialed Number Analyzer.
• Create DNs and Unity Connection Mail Boxes via BULK Edit tool.
• Perform surveys of sites to be migrated to the Centralized Call Manager cluster.
• Configure MGCP Gateways Utilized Cisco 2821, 2921, 3825 and 3845. Configure SIP trunks with service providers such as Sprint. Participated in implementation of Sprint's SIP based hardware and software into the production VOIP network.
• Setup Email Notifications for Voice Mail Boxes
• COBRAS Import
• COBRAS Export Resolved all Database issues.
• Migrate Cisco Unity Versions 4 and 5 to Cisco Unity Connection 8.5
• Performed DMA and resolved all issues.
• Migrated via step upgrade process 4.1.3 to 7.1.5 to 8.5.1
• Migrated Cisco Call Manager Clusters from versions 4.1.3 to CUCM8.5.1:
• Minipulate data to custom design features such Individual DNs, Calling Search Spaces, Route Lists, Route Groups, Hunt Groups, Hunt Pilots, and Call Handlers.
• Sysco Truckyard Router Project: Team Lead on deploying over 500 Cisco 881 routers for truckyards with Cisco Wi-Fi capability to allow truck drivers to download routes and emails over their tablet and laptop computing devices. Some of our truck yards for food distributions do not have very good Telco Infrastructures and therefore, majority of our routers connect over Verizon 3G wireless network Connection to the Sysco corporate backbone is achieve via a VPN tunnel terminating to Cisco ASA5520s. My role included procuring the Cisco routing and switching gear, configuring, testing and deploying the equipment. This also included turn up and testing.
• Configure and install Bluecoat Proxy SG600 and SG9000 series M5 WAN Accelerators. In order to optimize Sysco's WAN MPLS backbone for internet and custom applications such as SAP, we are now implementing Bluecoat SG600 and SG9000 series appliances for WAN optimization. Instant results are being seen where traffic has optimized by 55 in some cases. This project is ongoing, and my role is that of a Contributor.

Confidential

Senior Network/Voice Technology Analyst

• Troubleshoot all levels problems related to the VoIP network, Routing and Switching and Cisco WiFI.
• Carried the On-call Pager and responded to any emergencies and network failures.
• Network Operations and Maintenance:
• Test and turn up new equipment.
• Configured new equipment and negotiated network outages with end customers for network upgrades.
• Designed the network topology and prepared the Bill of Materials for Cisco VARs to bid on.
• Performed Site surveys and assessments for sites that were good candidates of LAN refreshes and upgrades.
• Network LAN Refresh:
• Hands on experience with Cisco Layer2/Layer3 switches such as Catalyst 4507 Sup 2 - Sup V and 6509 series Sup 720 . This included Network LAN Refresh and day to day operations and maintenance.
• Maintained and troubleshoot St. Luke's Cisco WiFI WISM Controller based network. This also included hands on experience with software upgrades and deployments of WiSM based controllers.
• Proficient with Cisco WCS NMS system, managing over 700 Access Points 1142, 1252 series, Cisco Clean Air Access Points .
• Thorough understanding of Antenna and RF design, specifications requirements and challenges.
• Ability to diagnose complex wireless RF coverage issues and wireless interference problems.
• Performed wireless LAN planning, configuration, and management using wireless controllers and control systems tools.
• Hands on experience with design, implementation, ongoing management, and troubleshooting of Cisco Unified Communications Systems, including Unified Communications Manager 7.x, Unity 7.0/Unity Connection 7.1.5, and IPCC Express 7.0.
• Configured and installed St. Luke's Cisco VoIP Cluster which includes the Publisher and three Subscribers.
• Monitored project resources, set priorities, and provide project status reporting.
• Worked with customers to identify high-level business requirements
• Effectively identified, prioritized, and translated business goals/objectives into information technology strategies/solutions
• Interfaced with various customers at the technical level and proposed viable solutions in real time during customer meetings
• Prepared Statements of Work that accurately reflected the scope of the project.
• Performed VoIP and VoIP data systems engineering activities in all phases of a project to include: discovery, design, build, test, and deploy. This also includes actively participating in the evaluation, design and implementation of emerging telephony VoIP technologies.
• Designed, built and implement local and enterprise-wide Cisco Telephony solutions and interfaces. This includes convergence of voice and data technologies and integration with legacy systems such as Nortel CS1000. Was part of team designing system-wide unified dial plan.
• Performed planned voice infrastructure and application server change and upgrade. This also included performing system updates and upgrades during non-business hours. Recent projects included upgrading system wide End of Life Cisco Voice Gateways Cisco 2621XMs and VG248s to Cisco 2821 and VG224s . This project was comprised of design, configuration and mentoring of other Analysts.
• Designed and implemented a solution for Physician Mobility Support for after hours utilizing Cisco's UCCX Contact Center. Not very proficient with UCCX scripting, however I have the desire to learn should an opportunity present itself.
• Resolved several issues after migration such as VPIM Networking with Nortel Call Pilot.
• Call Handler and other database cleanup.
• Unity Connection Publisher and Subscriber Install on Cisco MCS7845
• COBRAS Export and Import
• Project Design
• Migrated St. Luke's Enterprise wide Cisco Unity 5.0 voice mail system to Cisco Unity Connection 7.1.5 Project Lead .
• Provided after-hours on-call support on a rotating schedule.

Confidential

Base Support Specialist

• Managed KBR VSAT Satellite Voice and Internet links to Houston. Satellite 1.2M, 2.4M systems are made by Comtech Corporation.
• Troubleshoot issue related to internet connectivity via various types of routers throughout the Army base camps.
• Assisted SPAWAR as a volunteer in installing U.S. Army MWR Internet cafes and VoIP payphone booths.
• Troubleshoot to component level, electronic equipment related to telecommunications.
• Cable various KBR Offices for network connectivity.
• Part of the installation team installing fiber optics throughout BIAP Base on different camps.
• Troubleshoot PC and network related issues.
• Installed Mobile HF Radio systems in vehicles for communications purposes across Iraq, Turkey and Kuwait.
• Responsible for equipment installation, troubleshooting, and maintenance of Ku-Band satellite systems. These systems included Antenna Controllers, Up/Down Converters, and Satellite Modems.
• Prepared Request for Proposal RFP documents with design concepts.
• Reviewed contractor design drawings, specifications, calculations and coordinated with the work of other disciplines.
• Reviewed vendor and shop drawings, construction materials and equipment submittals.
• Performed detailed calculations, drawings, procurement documents, design and installation packages, proposal evaluations, technical reports, and detailed analyses.
• Reviewed various requisitions to ensure clarity and completeness in description of materials and equipment, quantity and quality requirements, proper authorization of funding, delivery requirements, mode of transportation, and proper support documentation.
• Makes comparative analyses of price and delivery conditions, availability and quality of material, and new sources of supply.
• Responsible for meeting project schedule, budgeted hours, and customer ARMY satisfaction targets.
• Develop a good working relationship with Host Country Nationals HCNs and Third Country Nationals TCNs during various project implementation stages.
• Evaluate all KBR subcontractor quality assurance and quality control programs to ensure that all contracts are done within reasonable standards.
• Conduct negotiations with KBR Subcontractors to establish prices and realistic time allowance.
• Serves as Construction Project Facilitator, responsible for the overall management, control, coordination and execution of assigned projects. Completed paperwork related to bidding contracts, purchasing GFE equipment and filing correct paperwork with property experts abiding with Government regulations.

Confidential

Engineer II

• Performed acceptance tests for DS0, DS1, DS3, and OC 3-192 fiber optic circuits.
• Managed and maintained WBS Telemetry Frame Relay Circuits running on legacy MCI and WorldCom Frame Relay networks.
• Managed and maintained WBS Option 1 and 2 ATM networks.
• Worked on UUNET IP backbone to provide services to wireless internet customers.
• Troubleshoot problems on WBS Telemetry router Cisco 2621 and Backbone Trunk Routers Cisco 7201 .
• Worked with Local RBOCs, LECs, OSC and WCOM POP Terminals for Troubleshooting Maintenance issues using F E, Mecca, NETPRO, TCOMS Engineering Platforms/Networks, and NMT Remote DACS Management, Cisco WAN Manager, Naviscore, and HP OpenView GUIs for Equipment Management and/or PVC/VPI issues.
• Well experienced with REACT, ITAS, and ITS for remote circuit testing.
• Working experience with troubleshooting faults on ALCATEL 1631/1633 and TELLABS Titan 5500 DACS.
• Well-experienced working with Nortel OPTERA, Cisco ONS, and Fujitsu FLM Optical transport system equipment.
• Was responsible for hands-on technical support and problem resolution for Broadband wireless systems. This included working with product development, sustaining engineering, technical support, field service/operations and other groups to support testing and resolved identified customer topic issues.
• Researched unresolved problems from the technical support team identify bugs, incompatibilities and other product defects and communicated them to resolution through the defect resolution system.
• Provided 24 hour monitoring and support of critical Wireless Broadband network elements using real time alarming of network faults using Spectrum, developed by Aprisma , analysis, notification and escalation. This included surveillance of the network, accessing network systems, and analyzing network data to identify the cause and location of network troubles and resolving issues.
• Made digital cross-connects using the Alcatal VL wide band DACS and troubleshooted various problems.
• Performed all software-related circuit mapping.
• Participated in the daily operations, implementations and maintenance of the Digital Equipment Corporation DEC600E Long Distance switch.
• Performed preventive maintenance on the DEC600 LD Switch, AMA billing tapes and power systems. This also included restarting idle trunks and creating various trunk group reports for Traffic Engineers.
• Entered, modified, and deleted certain customer features such as voice mail and remote call forwarding.
• Isolated circuit impairments with test equipment such as T-Berd 225, 310, and Sage 930A.
• Working experience on test equipment such as T-Berd 225, 310, 950 and Fire Berd communications test sets.
• Provided interface between customers, sales staff and technical staff coordinated customer implementation provide troubleshooting assistance.
• Ensured trouble tickets were being handled to minimize MTTR, met case handling objectives, and ensured call center metric objectives were met.
• Installed and troubleshooted faults on the CACS DS3 wide bank 28 multiplexers
• Installed various Carrier Access Corporation Access Bank T1 voice multiplexers.
• Provided post-sales technical engineering support to MCIWORLDCOM's National Account customer bases.
• Dealt with various vendors and supervised them on hot-cuts.
• Located various Brooks Fiber and MCIWORLDCOM fiber routes using electronic equipment such as the Locator.
• Supported the sales organization on technical sales and was consulted by MCIWORLDCOM customer on various Network Engineering Designs.
• Used Engineering drawings and city maps to assist Fiber Installation Contractors in installing fiber cables throughout the city.
• Monitored construction and installation of Fiber cables throughout the city to prevent MCIWORLDCOMS fiber from damage.