Summary of Qualifications

Accomplished IT Professional with over fourteen years of experience providing network, systems and desktop support for mission critical systems. Hands-on background in virtual and physical environments with proven skills in system setup and optimization of Windows, Citrix and Novell Systems.

Professional Experience

Citrix Windows Engineer/Project Lead

• Perform engineering analysis to document integration of legacy systems and provide technical support to evaluate, modernize, virtualize, and migrate systems into SPAWAR's Data Center.
• Use VMWare to build, clone, or deploy from template virtual machines
• Provide Windows Engineering Support to:
• Build and configure domains, domain controllers, member servers and domain objects
• Configure and troubleshoot group policy
• Use DoD guidelines to configure public key infrastructure PKI and apply Security Technical Implementation Guide STIG recommendations for security
• Provide Citrix Systems Support to install, configure, and troubleshoot XenApp and Web Interface servers
• Install various applications and software as required
• Interact with customers to design, implement, and migrate systems
• Lead technician transitioning the Navy's Maritime System Environment to the Charleston NEDC

Support Engineer

• Hired permanently after serving as a temporary worker for TEK Systems from November 2012 May 2013
• Provide Tier III user support and escalation assistance to Tier I and Tier II Support technicians in an enterprise scale virtual environment in support of the Military Health System MHS Application Virtualization Hosting Environment AVHE .
• Troubleshoot and administer Citrix, VMware and Microsoft Server 2003 and 2008
• Publish, configure and troubleshoot Citrix applications in XenApp 6.5 Server 2008 and XenApp 5 Server 2003 farms.
• Update, troubleshoot and repair errors for Windows Server 2008 and Server 2003
• Troubleshoot and repair application issues and user connection issues in Citrix
• Troubleshoot and repair computer and user accounts and permissions issues in Active Directory

Confidential

Senior Systems Administrator

• Hired permanently after serving as a temporary worker for Yoh, Inc. from January 2011 to July 2011
• Responsible for day-to-day operation and maintenance of the LAN and systems. Install, maintain and update network servers and client systems. Serve as HBSS Host Based Security System Administrator, and provide support to assist end-users with computer and application issues.
• Install, maintain and update all network servers and appliances to include:
• HP Blade System, with Windows Server 2008 and Server 2003
• Unitrends Backup Appliance
• NAS Network-Attached Storage appliance
• CA Unicenter Server for software distribution and remote control
• Retina vulnerability scanner
• Maintain and update all client OS and software:
• Use WSUS to distribute Microsoft patches and updates
• Scan systems for vulnerabilities and take corrective action to include installing, updating and patching software
• Upgraded workstations from Vista to Windows 7
• Administer Active Directory create, delete, and maintain user, computer, group accounts and organizational units.
• Manage Group Policy implemented new group policy scheme, and configured separate GPOs for Windows 7, Windows Server 2008, Windows Server 2003, Internet Explorer and MS office to apply DoD STIG requirements to each OS and application.
• Provide support to assist end-users with computer and application issues
• Provide limited support for Cisco switches and routers to included troubleshooting port-security and communication issues.
• Prepare and deliver weekly and monthly reports as required
• Webster Data Communications Fairfax, VA job location, Naval Weapon Station, Charleston, SC

Operations Support Analyst

Confidential

Responsible for Desktop Support for the Navy/Marine Corps Intranet at the Naval Weapon Station in Charleston, SC. Provide on-site hardware and software support for the Navy/Marine Corps computer systems, peripherals, and printing devices. Install, configure and troubleshoot various software and hardware issues. Monitor Remedy queue for new call tickets, administer Windows Server 2003 and 2008 user, group and computer accounts. Troubleshoot network connectivity issues.

IT Site Support Technician

Confidential

• Serve as primary contact for network and computer support for over 400 local and remote users. Serve as domain administrator to create/troubleshoot user accounts, group accounts, network shares, and access permissions. Provide complete site support at corporate headquarters maintain all network equipment including servers, workstations, printers, scanners and other networked devices.
• Field help desk requests from all sites that come in via Track-It, telephone, and email.
• Install/configure/maintain/update/backup Microsoft Server 2003, Microsoft Server 2000, and related applications. Install and configure local applications.
• Install and publish Citrix server applications and use Citrix Management Console to monitor server resources, add users/groups to published applications, clear sessions, and shadow open sessions
• Create Blackberry Enterprise accounts and configure blackberry to communicate with the Blackberry Enterprise server.
• Configure scanning software and create accounts to allow user access.
• Administer Barracuda spam firewall software.
• Responsible for Merlin Legend phone system. Troubleshoot phone problems, program extensions and feature buttons.
• Use JDE to create purchase requisitions and order/purchase computer and network equipment and peripherals..
• Use remote control software VNC, Citrix Shadowing Tool, and Citrix Go-to-Meeting to provide remote user assistance.
• Troubleshoot and repair or replace computer hardware.

Confidential

Systems Analyst

• Serve as Novell Administrator, and Domain Administrator for the Microsoft Domain/Network. Assist in administering a Local Area Network using Novell's Netware and Microsoft Windows Server. Provide network support including installation and configuration, maintenance, and upgrades. Instrumental in upgrading from Netware 4.11 to Netware 5.0 and LAN hardware upgrade.
• Perform network administrator functions -
• Create user and group accounts, e-mail accounts, home directories, and allocate server storage space.
• Provide users access to resources assign file system rights and other resource permissions. Make necessary provisions/changes as required to assist users with login, password, and intruder lockout problems.
• Update and maintain Novell server.
• Perform Technical Support duties:
• Respond to Help Desk requests to include: e-mail problems, failure to print problems, connectivity problems, and application problems.
• Install a variety of software.
• Troubleshoot and repair personal computers:.
• Troubleshoot LAN connections and ensure connectivity.
• Use disk image software to create and restore personal computer images.
• Responsible for the installation and configuration of Public Key Infrastructure PKI and Common Access Cards CAC .
• Install and configure related hardware and software.
• Resolve all related technical problems.
• Instruct users in basic functioning of PKI capabilities.
• Serve as point of contact for government liaison. Provide status reports/requested information.
• Responsible for site installation of the client for Defense Messaging System DMS a secure messaging service for transferring classified messages.