Objectives

To apply professional and academic knowledge to problem solving that lead to growth and development of the organization. Seeking a challenging opportunity in a highly-available mission-critical 24/7 data center environment, utilizing my skills and experience in Windows UNIX, Backup/Recover and Troubleshooting areas.

Professional Skills

• Datacenter Support Specialist Rack, install and configure equipment servers, routers, switches, HP Blades, etc in the datacenter. Troubleshooting Windows / Unix / Linux / Solaris Server Operating Systems and LAN related issues as and when required. Operating System
• Windows 2000 / 2003 Server Administrative Skills
• Advance Knowledge of UNIX / Linux Operating Systems.

Hardware

Advanced knowledge in Server hardware and software installation, configuration, troubleshooting and Systems support.

Experience:

Confidential

System Administrator

Confidential

• Operate, manage and administer PROD, DEV, QA systems with Windows and UNIX based servers and services according to policies and best-practices.
• System administration with respect to vulnerability and patch management for Windows and servers 2003, 2008, and 2012 and clients Windows 7 .
• Performed hardware upgrades and planned replacements of failed components.
• Working with racking, troubleshooting, and maintenance firmware and hardware of the following platforms: HP Proliant DL380G5 G7, HP Blade BL480.
• Supporting Redhat Linux Enterprise installation, troubleshoot and patch update
• Maintaining Microsoft Windows Server OS and all components / services including AD, DNS, NTFS, DHCP, PRINT, SERVICES, FTP, TCP/IP, Citrix and other.
• Perform initial boot up, verify startup and perform any required firmware or BIOS settings as requested.
• Performing Network Configurations DNS / WINS / DHCP / Client / SMTP / LDAP , HP Server RAID config as per the requirements, SQL Server
• New virtual server provisioning and maintenance of existing virtual servers using VMare vSphere 5.0 5.5, configuration and managing VM Ware environment.
• Cluster administration and resource management on Windows 2003 2008.
• Performing Daily health checks on servers and enterprise Domain Controllers.
• Remedy tickets, user account administration, general database troubleshooting
• Managing customer issues using Remedy, includes creating incident tickets, work orders and implement Change requests CRQs .
• Implementing and monitoring of Mcfee Antivirus to protect the Network.
• Experience in working in a large corporate environment supporting Windows/Linux Redhat Enterprise, SUN Solaris and AIX servers and Virtualization Technology.
• Ability to manage multiple priorities and produce results within deadlines.

Confidential

Datacenter Support Engineer

• Windows 2000, 2003 2008 server installation, support and administration including: physical server and virtual server setup, OS installations, and troubleshooting.
• Working with racking, troubleshooting, and maintenance firmware and hardware of the following platforms: HP Proliant DL380G5 G7, HP Proliant BL480, IBM BladeCenter Enclosures.
• Racking and stacking, decommissioning various server and network hardware. Shipping, receiving, and tracking mid-sized datacenter assets.
• Performed system administration tasks, including adding users, creating OU and setting permission with Active Directory.
• Light SQL administration, implementation desktop builds and, MS-Office 2000/2007-application support.
• Installed and configured IBM AIX Unix, Red Hat Linux and Solaris on SUN boxes.
• Performing hardware break / fix on HP and IBM hardware Memory, CPU, Power Supplies and Drives
• Assist with monthly patch deployment process and emergency patching to Windows servers and physical /virtual desktops within the organization via SHAVLIK.
• Worked with Migration Team to upgrade windows 2003 to 2008 Servers which includes migration of AD services and DNS servers.
• Knowledge on ESX servers, Monitoring and Performance analysis on ESX Servers and VMs, Patching of ESX severs and VMs with VMware Update manager.
• Good experience with TCP/IP networking standards and with the Protocols TCP/IP, SNMP, ICMP, NAT, PAT
• Good understanding of Datacenter facilities infrastructure with excellent team skills.

Confidential

System Support / Hardware Planner

• Used multiple monitoring tools such as HP Open View, Remedy, IBM Director, Sitescope, and other monitoring applications.
• Maintained and recorded inventory of multiple line of businesses and verified that each equipment has location, make, model, asset number, and its unique name by using APERTURE asset tracking system..
• Participated in the implementation of system components including implementation of servers, Sun hardware, software, and system upgrades.
• In depth knowledge about industry-standard HP servers and solutions, such as family of ProLiant DL Servers, Proliant Blade Systems HP Blade Servers BL460, C7000 and ProLiant DL380.
• Experience terminating and working with Cat5, Cat 5e, fibre terminations and cabling.
• Working on HP Proliant all generations , firmware upgrades, Drivers, and experience with HP management products iLO, Insight Manager .
• Experienced in installation, configuration, administration, troubleshooting, tuning, and upgrades of IBM AIX, Solaris 9/10, Win 2K3/8 Server, RedHat Linux.
• Experience in Linux administration with strong command line skills including install, config, automation of install, and software installation rpm and build
• Monitor, troubleshoot, support and fix operating system and hardware problems on Bladed Chassis servers running Oracle on Redhat Enterprise Linux OS.
• Troubleshoot and repair faulty systems and hardware components, Installed KVM, Console and understanding of power provisioning / PDUs.
• Working on Security rights, privileges, accounts and hardening upgrades, patches, registry techniques. Implement OS patches, OS system upgrades and/or changes as needed and in accordance with change management policies and procedures.
• Installing, supporting and maintaining both physical and virtual network servers and appliances. Rack and cable data center equipment such as servers, network devices, and storage devices per corporate standards.
• Knowledge of how to maintain a data center, including documentation management, equipment installation, decommissioning, working with structured cabling systems.
• Working as part of a team in a high availability and mission critical data center environment.
• Responsible for supporting a live, production Windows environment including support, troubleshooting, monitoring, deployment, installs in two data centers.
• Coordinated with Systems Engineers to deploy and re-image of the following operating systems: Windows Server, Red Hat Linux, Solaris and AIX.
• Worked with security team to update Symantec new virus def on NT servers weekly.
• Utilize Remedy, HPSD for Problem Management and Change and Task Management, and escalate issues via change management and predefined procedures.
• Coordinate with NOC and different hardware vendors to resolve and escalate the hardware problems. 24x7 support on an on-call rotation with fellow team members.

Confidential

Application and Network System Support

• Worked on Windows NT/W2K/XP operating systems.
• Responsible for maintaining and upgrading the operating system software, 3rd party software and backups/restores for business continuity and disaster recovery.
• Worked on Windows 2000/XP/2003 server and desktop, domain and active directory, LAN administration and network security support.
• Troubleshoot failed computer hardware and Monitor server availability.
• Server firmware upgrades bi-yearly or as required, worked with Hewlett Packard, Compaq and Dell hardware.
• Performed hardware and software moves, additions and changes. Troubleshoots desktop systems, applications and user profiles. Outstanding diagnostic, troubleshooting skills, ability to excel under pressure.
• Manage shipping and receiving of equipment, then Unpack, install and configure it.