SUMMARY

• Extensive knowledge of layer - 2 switching and layer-3 routing using Cisco Switches and Routers
• In-depth understanding of layer-2 technologies such as VLAN Management, Spanning Tree, VTP and Rapid PVST.
• In-depth knowledge of various Cisco routers and switches and Cisco-proprietary protocols such as HSRP, GLBP, PAGP, CDP and LAN/WAN Technologies such as Ethernet, Frame Relay, PPP and VLANs
• Knowledge of networking protocols TCP/IP, ICMP, UDP, SNMP, SMTP, FTP, TFTP, HTTP and Routing Protocols RIP, EIGRP, BGP and OSPF
• In-depth Knowledge and understanding of data network technology including, routing, switching, active directory and application systems running on MS operating systems
• Proficient in working with IP addresses subletting
• Configuring, pinging of routers and switches, monitoring of servers; disk, memory, CPU, event logs
• Configuring SNMP polling of routers to monitor bandwidth, interface up/down state, errors, etc.
• Routing Protocol (OSPF, EIGRP, IGRP, RIP, BGP), Routed Protocol (TCP/IP)

PROFESSIONAL EXPERIENCE

Confidential

NOC ENGINEER

Responsibilities:

• Perform basic WAN/LAN connectivity troubleshooting and escalate as needed to network providers and/or internal senior network engineers
• Keep systems and equipment operating by following operating instructions, troubleshooting failures, performing preventive maintenance, and calling for repairs
• Prepare equipment for new staff including creation of user accounts
• Prepare equipment for new staff including creation of user accounts
• Testing, analyzing and performing corrective actions and restoring equipment and services in a timely and accurate manner
• Monitoring client ‘s IT equipment and performed preventive measures including implementing, maintaining and monitoring network
• Troubleshoot and maintain OSPF, EIGRP, RIP and Static routing protocols
• Configuring, verifying and troubleshooting VLANs, trunking on Cisco switches
• Providing support for the installation, configuration and shipment of the switches and routers
• Responding to trouble calls/alerts/emails in a timely and professional manner
• Evaluate customer needs and proposed solutions for those needs
• Communicate network status and provide quality documentation as well as generate any other reports requested or required by the client and management
• Investigate and evaluate products that could provide increased productivity.
• Monitor report and improve network performance through hardware devices routers, switches, and firewalls.
• Communicate network status and provide quality documentation as well as generate any other reports requested or required by the client and management.
• Troubleshoot and resolve network, equipment, and configuration problems.
• Provide remote user support and Help Desk support Understand Windows file systems Understand and maintain Active Directory services

Confidential

NOC ENGNEER

Responsibilities:

• Configuring TCP/IP stack on user’s workstations and circuit troubleshooting
• Verifying network status, switch and router operation using basic utilities (including ping, traceroute, telnet, SSH, ARP, ipconfig)
• Identifying and correcting network problems at layer I, II and III using a layered model approach
• Configuring, verifying and troubleshooting VLANs, trunking on Cisco switches, Inter VLAN routing, PVSTP, VTP, RSTP operation
• Identifying and correcting common problems associated with IP addressing and host configurations
• Coordinate installation of communications equipment
• Configuring, verifying and troubleshooting routing protocols RIPv2, OSPF, EIGRP. Managing IOS configuration files.
• Implementing basic switch security (including port security, trunk access, management VLAN other than VLAN1, etc.)
• Ensuring that NOC internal systems are functioning properly, clients alarm is being responded to with automated responses by email and automated phones.
• Preparing and maintaining log, troubleshoot notes and network trouble tickets
• Troubleshooting and/or coordinating troubleshooting efforts for service, device, or network resolution
• Following up contact with clients and opening and updating of tickets through closure and resolving customer’s and network issues on time
• Configuring, Monitoring and troubleshooting ACLs issues and IP addressing
• Performing direct follow up with clients regarding remediation when appropriate
• Responding to trouble calls/alerts/emails in a timely and professional manner
• Providing technical support for users including Desktop, connectivity, and application (MS Office), DNS, DHCP issues
• Monitoring client ‘s IT equipment and performed preventive measures including implementing, maintaining and monitoring network.
• Monitor data communications networks to ensure that networks are available to all system users.
• Develop and follow troubleshooting procedures to resolve problems
• Ability to verify that switches and routers as well as their configured network services and protocols, operate as intended within a given network specification.
• Manually configured cisco routers and switches
• Pursued professional development opportunities to increase job skills and capabilities
• Performed corrective maintenance, operated and monitored multiple network systems
• Contributed to continuous process improvement efforts as they relate to current job assignment and other improvements throughout the company when identified
• Multi-protocol Data Network Support involving routing and routed protocols including TCP/IP, EIGRP, BGP, OSPF
• Performing basic WAN/LAN connectivity troubleshooting and escalate as needed to network providers and/or internal senior network engineers
• Troubleshoot, installed and upgraded both software and hardware network problems
• Ensure network connectivity of all workstations
• Monitor networks using PRTG software and responsible for documentation of network usage and irregularities.
• Escalate problems as needed to Engineering staff
• Open, update, and close trouble tickets