SUMMARY OF QUALIFICATIONS

Highly motivated, creative, and versatile professional with extensive experience and demonstrated abilities in Information Technology. Energetic self-starter with outstanding analytical and organizational skills. Skilled in verbal and written communications. Proficient in Microsoft packages. 24yrs experience.

TECHNICAL SKILLS

• Unix Operating System
• HP Pavilion Series Computers
• HP EliteBook Series Laptop
• Dell OptiPlex computer models
• Active Directory
• Symantec End Point Virus Protection
• Lotus Notes
• Spiceworks
• HP Service Manager
• SAP
• Linux/Solaris
• Windows Server 2003/2008
• Remote Desktop
• VNC, Dameware
• Galaxy
• Cisco Routers Switches
• Avamar, Netbackup
• Tivoli Storage Manager
• IBM Cloud Management tools
• Oracle SOA
• Oracle WebLogic
• Oracle Fusion Middleware
• TCP/IP
• Cisco ASA
• VM Ware
• iPhone/ iPad
• Blackberry
• Google Nexus 7
• Kindle
• EMC
• Microsoft Exchange
• SQL
• SAN
• NAS
• Redhat
• NetApp

WORK EXPERIENCE

Level 2 Team Lead / HCL Technologies

Confidential

• Responsible for Level 2 Help Desk support for HCL client FEDEX. Utilizing ServiceNow to organize and implement ticket requests. Utilizing Remote Desktop and Dameware to access client computers to install patches and upgrades. Activation of Blackberries, iPads, iPhones etc Responsible for access to VDI technology, and ticket resolution, and escalation
• Set up TCP/IP to communicate across networks.
• Use VPN to set up networks across domain accounts.
• Install and configure Checkpoint firewall software.
• Work on devices such as Unix/Linux, Sun/Solaris, Windows OS.
• Collaborate in a team environment to resolve issues.
• Resetting LDAP password and unlocking accounts, grant permissions.
• Resetting Active Directory passwords and unlocking accounts, granting permissions
• Working tickets in ServiceNow
• Single sign on administrator

Systems Administrator/Desktop Support

Confidential

• Responsible for effective provisioning, installation/configuration, operation, and maintenance of Windows 2003/2008 servers, systems hardware and software and related infrastructure, ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and Partners to work in a stress free environment.
• Develop network backup and recovery procedures.
• Install, test, maintain, and upgrade network operating systems software.
• Analyze and define data requirements and specifications.
• Design, develop, install, and implement databases.
• Maintain, monitor, backup, and recover databases on Linux servers.
• Install, configure, and maintain database management systems software.
• In charge of inventory control and software licenses.
• Analyze and plan for anticipated changes in data capacity requirements.
• Develop and administer data standards, policies, and procedures.
• Set up Access Points, Cisco Routers, and Switches
• Install, configure, troubleshoot, and maintain customer hardware and software to include desktops
• Develop customer support policies, procedures, and standards.
• Manages configurations of Windows 2003/2008 servers to meet customer requirements, which may include OS, IIS, SQL, and other applications.
• Manage network security including monitoring and administrating security updates, patches and other preventive measures.
• Responsible for firewall configuration maintenance, monitoring and updating malware prevention systems, performing intrusion detection analysis.
• Perform security assessments and reviews networking initiatives for security compliance.
• Configured IP Addresses on correct Sub-Nets to correspond with Subnet mask etc .
• Set up TCP/IP to communicate across networks.
• Use VPN to set up networks across domain accounts.
• Install and configure Checkpoint firewall software.

Single sign on administrator

Confidential

• Responsibilities include resolving hardware/software issues. A technical knowledge of services to include application and infrastructure resolving tickets within set time frames. This position is within the IBM BCRS information protection services IPS team. Provide fully managed data protection best practices and infrastructure to customers and partners worldwide. Monitoring of all systems tracking issues and escalation management.
• Backing up and restoring data to mission critical service for multiple worldwide companies and 27 companies.
• Tracking trouble tickets with BMC service desk express.
• Managing data storage and various applications EMC Avamar, Veritas Netbackup and Tivoli Storage manager .
• Taking customer calls and answering emails and resolving outstanding connection issues/ firewall issues, password generation and resetting, as well as inquires about backup failure.
• Troubleshoot connection failures to data centers using ping and tracert.
• Monitoring all services through Tivoli Netcool.
• Work on devices such as Unix/Linux, Sun/Solaris, Windows OS.
• Collaborate in a team environment to resolve issues.
• Install and configure Checkpoint firewall software.
• Installed and configured Symantec Endpoint Software.
• Use VPN to set up networks across domain accounts

Confidential

• Read, interpret, analyze, and apply company regulations, rules, policies, and procedures to plan, develop, implement, analyze, design, test, configure, install, integrate, maintain, and manage systems for data acquisition, storage, and retrieval and network systems used to transmit information.
• Analyze and define VMWare setup and configuration.
• Define and maintain network architecture and infrastructure.
• Configure and optimize network servers, hubs, routers, and switches.
• Monitor network capacity and performance.
• Identify, analyze, diagnose, and resolve hardware, software and network system failures and problems.
• Develop network backup and recovery procedures.
• Install, test, maintain, and upgrade network operating systems software.
• Analyze and define data requirements and specifications.
• Design, develop, install, and implement databases.
• Maintain, monitor, backup, and recover databases on Linuix servers.
• Install, configure, and maintain database management systems software.
• In charge of inventory control and software licenses.
• Analyze and plan for anticipated changes in data capacity requirements.
• Develop and administer data standards, policies, and procedures.
• Plan and deliver customer support services.
• Set up TCP/IP to communicate across networks.
• Use VPN to set up networks across domain accounts.
• Install and configure Checkpoint firewall software
• Diagnose and resolve problems in response to customer reported incidents for 500 Dell PCs, laptops, HPs, Xerox printers, scanners, and facsimiles.
• Install, configure, troubleshoot, and maintain customer hardware and software to include desktop systems and commercial off-the-shelf software.
• Develop customer support policies, procedures, and standards.
• Provide customer training.
• Ensure the application of information security/information assurance policies, principles, and practices in the delivery of customer support, network, and data management services.
• Configured IP Addresses on correct Sub-Nets to correspond with Subnet mask etc .
• Keep abreast of the changing IT environment to perform day-to-day work.
• Attend meetings with key officials to brief on IT issues.
• Used MS Word to write and prepare IT correspondence and reports.
• Used MS Outlook to communicate in writing with customers and managers on IT topics.

Single sign on administrator

Confidential

• Followed IT guidelines, processes, and procedures, and applied technical knowledge of system hardware and software components, and program capabilities to perform independent field technician work for small businesses and residents.
• Analyzed data to identify, diagnose, and execute resolution to computer performance problems.
• Installed and repaired software and hardware on various personal computers, laptops, scanners, modems, keyboards, mice, trackballs, printers, fax, and network computer systems.
• Reinstalled operating systems in the case of hard disk failures.
• Used diagnostic software, utility programs, operator manuals, other support manuals and sound judgment to isolate the cause of problems for hardware and software failures.
• Diagnosed and resolved problems relating to database and file access techniques, search strategies, process and space utilization efficiencies, database security procedures, backup and program recovery, and testing techniques.
• Provided customer service at client's place of business or resident to solve and repair problems.
• Applied internal computer knowledge to ordered replacement parts.
• Analyzed software system failures.
• Isolated virus problems, tracked the infection, and removed the virus.
• Stayed abreast of state-of-the-art IT hardware operations, hardware interfaces, communication protocols, operating systems, software, and communication capabilities to stay current.
• Attended meeting with key officials to brief on IT issues and problems.
• Configured IP Addresses on correct Sub-Nets to correspond with Subnet mask etc .
• Set up TCP/IP to communicate across networks.
• Use VPN to set up networks across domain accounts.
• Install and configure Checkpoint firewall software.