Career Overview

A dedicated and detail-oriented IT professional with extensive experience in the: engineering, administration, and support of information systems. Comprehensive expertise, in the writing of operational procedures and the backup, restoration, construction, design, support, and troubleshooting, of network and server infrastructures. Proven ability to supervise, lead, and motivate, project teams to ensure success. Outstanding Track record for diagnosing complex problems, consistently delivering effective solutions, and meeting SLA's, Supervision of multiple employees and the configuration of mission critical production and non-production systems, in a 24x7x365 environment inclusive of overnight and weekend shifts, Proven strengths in meeting goals and improving return on investment.

Work Experience

Systems Administrator

Confidential

• Administrated IBM AS/400 iSeries, and physical and virtual Windows / RedHat Linux servers using VMWare Infrastructure client 4.0, 5.0 in VMWare ESX/ESXi 4.0, 5.0 environments.
• Patched Microsoft servers using Windows Server Update Services WSUS .
• Creation, removal, and maintenance, of user accounts and mailboxes within the Microsoft Exchange 2003, 2007, and 2010, Windows Active Directory AD 2003, 2008R2, 2012, and Lotus Notes 8.5.3, Sun Solaris 8, 9, 10, Red Hat Enterprise Linux Servers RHEL ,environment.
• Managed DNS and DHCP in a multi-platform environment.
• Configuration and monitoring of direct-attached and external EMC, SUN, and IBM, storage using IBM ServeRAID Manager 8.25, HP Array Configuration Utility, and EMC Connectrix Manager configuration and zoning software.
• Performed daily server backups and restores using Microsoft Backup, Symantec Backup Exec 2010, 2012, NetBackup 7.5, Netapps Appliances using OnCommand Systems Manager, and Tivoli Storage Manager 5.5.
• Restored and Repaired corrupt client Personal Storage files .PST's and managed client Home directory permissions.
• Imaged client workstations, laptops, and servers, with Windows XP, 7, 8, Professional / Ultimate, Sun Solaris 8, 9, 10, Red Hat Enterprise Linux Servers RHEL , operating systems using: Kickstart, Windows Deployment Services WDS and GHOST, imaging utilities.
• Supported and Managed, Blackberry, iPhone, iPad, Android, and Microsoft, mobile devices, and user email accounts using Microsoft Exchange and Powershell scripts for Active-Sync to allow user iPads, iPhones, and Android device mail synchronization.
• Monitored network resources using Nagios, Scrutinizer, HP Insight Manager, SCCM, and SCOM.
• Resolved server, router and catalyst switch connectivity issues within the corporate infrastructure.
• Installed MS Office 2003, 2007, 2010, ILC, Lotus Notes, Outlook, Oracle server client, and custom software.
• Performed virus and malware remediation with: Symantec Endpoint 11.0, CCleaner, Barracuda, and Vipre Virus protection, using Symantec System Center 10.1.
• Allocated rack space, power, and network connectivity, for servers.
• Provided support for remote users using VNC, Microsoft RDP, SCCM, Bomgar, connectivity tools.
• Installed and configured AT T, Virtela, Citrix, and Cisco, VPN network clients.
• Assisted clients with Citrix XenDesktop issues using Citrix Shadow Disconnect .
• Retrieved user documents using Desksite document management software.

Systems Analyst Consultant

Confidential

• Creation and Maintenance of user accounts and mailboxes within the Microsoft Windows Active Directory 2003, 2008 and Exchange 2007, 2010 and IBM AS/400 iSeries environment.
• Imaged client workstations and servers with Microsoft Windows 2003, 2008R2, Windows XP, 7 professional / ultimate using GHOST.
• Installed and configured Brocade 6610 Core and 6450 User, Layer 2 / Layer 3 switching infrastructure.
• Supported client mobile device profiles on the organizations Blackberry Enterprise Server.
• Monitored and managed network devices and events in the Network Operation Center using IP-Switch.
• Allocated rack space, power, and network connectivity for new device installation.
• Fulfilled user requests for the recall and restoration of files from tape backups.
• Supported remote users with VNC, MS RDP, and SMS remote connectivity tools.
• Created documentation with regards to application usage for the help desk staff.
• Served as operating system expert, providing technical support for junior engineers.
• Supervised a team of junior engineers during the rollout of new WYSE Thin clients.
• Configured CISCO routers and Catalyst switches within the clients' network.
• Responsible for meeting crucial Service Level Agreements.

Technical Business Systems Analyst Consultant

Confidential

• Created detailed Technical Process Documentation using MS: Visio, Excel, Word 2010, which were used to automate functions in IBM Netcool that were previously being performed manually by technicians in the network operations center and throughout various corporate Lines of Business, reducing labor hours and increasing R.O.I.
• Liaised between client departments and technical development groups to ensure that client automations were being submitted to the correct development group so as milestones were met and automations were put into production on-time and remained within budget.
• Adhered to ITILv3 standards with regards to policy and procedures.
• Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
• Tested and on-boarded new automations within the IBM Netcool / RBA Run Book Automation Environment.
• Created incident tickets using Remedy to efficiently and effectively manage and track the progress of client issues.
• Researched metrics for monthly reporting using Microsoft SQL queries to extract information from custom databases and documented the results in pivot tables.
• Conducted client meetings and presentations using CISCO TelePresence.

Student and Teaching Assistant

Confidential

Assisted the lead-instructor with educating students in the study of the Comptia A , Network , Security , VMWare ESX 4.0, CISCO CCNA, Windows 7, and server 2008R2 Active Directory curriculum for Comptia, CISCO, and Microsoft MCITP certification.

Disaster Recovery Systems Engineer/Administrator

Confidential

• , Commonwealth of Massachusetts, Social Security Administration, CCC-Information, Presidents and Fellows of Harvard University, Verizon, Johnson and Johnson, Con-Edison, Abbott Labs, HSBC, Morgan Stanley, Barclays, City of New York, Common Wealth of Massachusetts, Cablevision.
• Created disaster recovery procedures inclusive of the storage and network connectivity requirements for client testing on the SUN, Microsoft, and IBM, server platforms.
• Adhered to ISO, ITILv3, Six Sigma, and SOX, standards with regards to policy and procedures.
• Documented all test related activities regarding the planning, preparation, testing, and post-test reporting using MS Project, Visio, Excel, and SQL, queries.
• Imaged all SUN, HP, and DELL, servers with Windows 2003, 2008, Solaris: 7, 8,9,10, and RedHat, using Ghost, Sun Jumpstart, and Kickstart.
• Configured Storage Area Networked SAN zones using EMC Connectrix configuration tool and SANsurfer HBA configuration software.
• Performed Backup and Restore procedures using the AutoSys console, TSM Tivoli tape management software, Symantec NetBackup and BackupExec software tools connected to ADIC, STK, and IBM, silos.
• Patched and tested all physical Fiber and SCSI HBA connections between nodes, network routers, LAN and SAN switches.
• Instructed clients in the use of control room recovery equipment inclusive of Advocent and Raritan KVM's.
• Administered Windows Active Directory AD 2000, 2003, 2008, Sun Solaris 8, 9, 10, Red Hat Enterprise Linux Servers RHEL , Bare Metal and VMWare 3, 4, and IBM AS/400 iSeries servers.
• Installed and configured VMware 3.5, 4.0 ESX/ESXi for customer environments.
• Managed various types of complex project initiatives, upgrades and maintenance activities.
• Conducted research to evaluate new technology, create documentation, and provide recommendations for the implementation and integration of this technology into the current environment.
• Configured CISCO routers and Catalyst switches to customer specifications.
• Diagnosed and Rectified hardware and software issues with CISCO routers, switches, and network devices.
• Responsible for meeting crucial Service Level Agreements.
• Rectified hardware issues with SUN, HP, DELL, servers, IBM, ADIC, STK, tape libraries.
• Controlled user access to local and remote resources and KVM connectivity.
• Performed DNS, DHCP, SSH, and TCP/IP, troubleshooting of network devices.
• Analyzed network traffic using Wire-Shark, Sniffer, and Fluke, network protocol analyzers.
• Installed patch revisions and software updates for operating systems on SUN, HP, and CISCO, equipment via File Transfer Protocol using SolarWinds TFTP software.
• Diagnosed and escalated production problems such as defects, questionable functions, errors, and inconsistencies in systems functions.
• Installed and administered MS SQL on client servers for use during testing.

Network Systems Support Analyst Consultant

Confidential.

• Monitored and managed network devices and events in the NOC using HP OpenView.
• Installed and configured Pelco Endura, Nuvico, and Panasonic surveillance cameras and monitoring/recording software.
• Allocated rack space, power, and network connectivity, for new servers using Aperture software.
• Fulfilled client requests in regards to the recall and restoration of files from tape backups.
• Provided customer support to remote users with Dameware, VNC, MS RDP and SMS.
• Synchronized the mobile devices of clients using the Blackberry Enterprise Server.
• Imaged and Administered Windows 2000, 2003, XP, Sun Solaris 8, 9, RHEL, IBM AS/400, Servers.
• Installed MS Office, Project, SharePoint, and third-party applications, for users on local and remote workstations using Tivoli desktop manager.
• Diagnosed and Rectified hardware and software issues related to Wintel/HP/SUN servers, desktops, notebooks, Mac-books and Printers.
• Created and managed trouble tickets using Remedy and HP OpenView Service Center.
• Prepared the Step by Step, detailed, documentation used during the deployment and retirement/decommissioning of client desktops, servers.
• Controlled the inventory of new and decommissioned systems using Asset Insight.
• Configured and deployed Wintel servers, notebooks, and desktops, for clients.
• Managed HP servers using ILOM Integrated Lights Out Management functionality.

Student Network Support Specialist,

Confidential

• Assisted the lead-instructor with educating students in the study of the Comptia A , Network , CISCO curriculum for CISCO CCNA and CCDA certifications, MS Windows 2000, 2003, MCSE curriculum for certification.
• Interned as a Network Support Specialist assisting new students.

Electrical Field Technician / Electricians Assistant Confidential

• Installation and termination of new High Voltage electrical and data communications wiring in commercial and residential dwellings.
• Performed racking and stacking of data center equipment consisting of Router, Switches, Servers, Copper and Fiber patch panels.
• Created and managed work orders and trouble tickets using manual paper ticketing system.
• Assisted in the replacement of ballast and lighting elements for outdoor light posts
• Responsible for shop inventory and equipment maintenance.
• Operated construction equipment inclusive of Bobcats, Elevated Lifts, and Bucket trucks.
• Certified EMT responsible for safety while performing work on large jobsites.

Systems Solutions Architect

Confidential

• Administered Sun Solaris 8 and Red-Hat Linux Servers within the corporate infrastructure
• Diagnosed and Rectified system failures with Sun Field replaceable hardware and software for customers.
• Responsible for the scheduling of systems service and maintenance with customers
• Analyzed Sun server issues using SUN Extended Diagnostics, CORE dumps and Log files.
• Performed hardware, OS installations, patching, and upgrades, on SUN: Enterprise and SunFire servers, disk storage units, and tape libraries.
• Optimized systems for performance and customer efficiency allowing for a higher R.O.I.
• Racked, configured, and cabled, new Sun servers and external peripherals.
• Created and managed trouble tickets using Remedy.
• Responsible for meeting crucial Service Level Agreements.

Web Installations Administrator

Confidential

• Supervised the daily operations of the NOC and a team of Five Junior Engineers.
• Documented server installs from inception through production using MS Visio and Office.
• Administered multiple Sun, Windows NT 4.0, and Red Hat Linux web servers.
• Performed hardware troubleshooting and replacement on Sun and HP servers.
• Monitored and managed NOC Network Operation Center network events, servers, and nodes, using NOCOL, HP OpenView, and CISCO Works.
• Configured CISCO routers, switches, and servers, for TCP/IP connectivity using SecureCRT, and SSH.
• Conducted AS/400 operations, systems monitoring, backups, restores, report printing.
• Scheduled backups using OS/400-Backup, ARC serve, BackupExec and SUN backup.
• Installed, terminated, and analyzed Fiber and Copper network cables, with Fluke devices.
• Created and managed trouble tickets using Remedy.
• Responsible for meeting crucial Service Level Agreements.

Information Systems Engineer

Confidential

• Responsible for meeting crucial Service Level Agreements within internal lines of business.
• Administrated servers on a multi-platform, multi-site, Microsoft Windows NT Wide Area Network, Configured multiple Cisco Routers supporting the TCP/IP protocol, and Ethernet topology, for use over the company's Wide Area Network.
• Deployed and Configured Toshiba and IBM Lenovo series notebook and HP desktop computers to users within the company's infrastructure.
• Supervised the daily operations, administration and maintenance of the company's multi-platform IBM AS/400 and Windows NT 4.0 datacenter.
• Provided 3rd level, phone and hands-on Help Desk hardware and software support to local and remote users.
• Assisted internal sales, marketing, and office users with administration of their Windows NT accounts, regarding the Creation of accounts, permissions, server disk space allocation, and the resetting of passwords.

Operations Systems Engineer

Confidential

• Performed the daily operations and maintenance of the company's multi-platform IBM AS/400 datacenter, Administrated servers on a multi-platform, Microsoft Windows NT Wide Area Network, Assisted Medical, Laboratory and office users with administration of their Windows NT accounts regarding the Creation of accounts, permissions, server disk space allocation, and the resetting of passwords.
• Provided 3rd level, phone and hands-on Help Desk hardware and software support to local and remote users.

Operations Systems Engineer

Confidential

• Performed the daily operations, administration and maintenance of the company's multi-platform IBM AS/400 and Windows NT 4.0 datacenter.
• Administrated servers on a multi-platform, Microsoft Windows NT Wide Area Network.
• Assisted Medical, Laboratory and office users with administration of their Windows NT accounts.
• Creation of accounts, granting of permissions, server disk space allocation, and the resetting of passwords.

Operations Systems Engineer

Confidential

• Administrated and backed-up Microsoft Windows servers and multiple IBM AS/400 systems.
• Creation and maintenance of user accounts, granting of permissions, disk space allocation, resetting of passwords, and the patching of servers.
• Responsible for meeting crucial Service Level Agreements within internal lines of business.
• Printed and distributed nightly reports and correspondence used by the accounting, manufacturing, distribution, fulfillment, and production-forecasting internal lines of business.

PROFESSIONAL AFFILIATIONS

• F AM Lodge 172
• International Electronics Technician Association Member
• Knights of Columbus
• Liberty Board of Realtors, New Jersey State Association of Realtors, National Association of Realtors.