SUMMARY

• Telecommunications Engineer with over 25 years of telephony experience in evaluating, planning, programming, and professional services support on corporate Avaya Aura Enterprise Systems.
• Supported equipment includes System/Session Managers, Communication Manager, ACM, Media Servers and Gateways, SIPera Session Border Controller, Aura Messaging, Avaya Agent for Desktop (AAfD), digital and SIP stations.
• Support Avaya Aura system features such as enterprise dial plan, routing, ARS, AAR, UDP, VDN’s and Vectors.
• Support third - party systems including: IPC Unigy/IQMAX Turret System, Sonus 2000 Session Border Controller, Microsoft Skype for Business, Microsoft Unified Messaging, and RightFax.
• Manage telecom services including installation and maintenance of analog, PRI and SIP trunks, and perform trunk utilization reports.
• Develop, upgrade, implement, and test Business Recovery Plans.
• Successfully complete customer voice responsibilities that includes collaborating closely with all team members and other business groups, developing and maintaining system and process technical documentation, and managing time well to meet all deadlines.

PROFESSIONAL EXPERIENCE

Confidential - Austin, TX

Senior Telecom Engineer

Responsibilities:

• Global voice support for 6 Avaya Communication Manager 8.1.3, System/Session Managers, Control Managers, and Media Servers.
• Locations in North and South America, EMEA, and Asia Pacific.
• Voice support for AAfD new installations, audio and connectivity break/fix.

Confidential - Eugene, OR

Senior Telecom Engineer

Responsibilities:

• Project Manager to discover, correct, test, and implement multiple translation issues on (7) Avaya Aura Communication Managers Rel 8.1, across 60 locations.
• Supported the Contact Center and AAfD Users.
• Corrected Avaya Uniform-Dialplan, AAR, ARS, and calltype analysis tables that were producing large numbers of improperly routed calls. Successfully completed.
• Corrected multiple mailboxes on Avaya Aura Messaging.
• Corrected Avaya System/Session Manager translations.
• Transcribed 2100+ announcements to ReadSpeaker to be migrated to the existing Avaya Announcement environment.

Confidential - St. Louis, MO

Senior Avaya Enterprise Systems Engineer

Responsibilities:

• Avaya Engineer and Voice Project Manager for the Confidential Corporation Avaya Aura Resiliency Project. Avaya Aura 8.0.1
• Collaborated with other members of the Marlabs Engineering Group along with Confidential Voice Engineers to design, upgrade, and implement a functioning backup Avaya Enterprise System at the Confidential Corporation Disaster Recovery location.
• Implemented translation changes in System/Session Managers and Communication Managers.
• Verified and tested all changes using Avaya traceSM and Wireshark.

Confidential - Houston, Texas

Senior Unified Communications Engineer

Responsibilities:

• Project Manager and Systems Engineer for all large-scale voice initiatives. Part of a team to design, upgrade, and implement all new voice systems at North America Confidential locations.
• Migrated all Confidential N.A. sites from Avaya Aura Communication Manager (CM), including 4200 VoIP users, to Sonus SBC2000 and Microsoft Skype for Business VoIP Client.
• Provided installation, support, and upgrades to IPC Unigy Trading Platform including IPC Unigy Mobile Client.
• Provided analysis and recommendations for design and implementation of new telecom systems.
• Collaborated with multiple Confidential Network teams, Avaya Software Support, Verizon SIP Engineers to migrate 9000-DID block from Verizon ISDN to Verizon SIP Networks. Successfully completed.
• Collaborated with multiple teams in the design, upgrade, and installation of Avaya CM Rel 7.1, Avaya System/Session Managers, and Avaya SIPera Session Border Controllers, at 8 locations in North America. Approximately 4200 VoIP users.
• Assisted in integration and deployment of Microsoft Teams with Avaya. Completed full-end testing to certify voice portion. Provided end-user training on use of MS Teams.
• Collaborated with Network Engineers and Software Developers in design, installation, and migration of Confidential users from Avaya Modular Messaging to Microsoft Exchange Unified Messaging System. Two-year migration project, 7 locations, 3500 users. Completed successfully June 2016.
• Migrated Verizon ISDN circuits at all N.A. locations to Verizon SIP Network. Worked extensively with Verizon SIP engineers. Installed Avaya SIPera SBC for SIP terminations. Migrated 16 ISDN/PRI circuits into 2 18-Meg fiber circuits terminated on Avaya SBCs at Confidential Houston Primary Data Center and Richardson, TX Backup Data Center.
• Migrated Nortel CS1K to Avaya System 6.1. 2/2011
• Supported Nortel CS1K System ver 15.1
• Design and installation of Avaya CM 6.1, Hong Kong, China. Approx. 650 VoIP users. Completed 6/2009
• Design and installation of Avaya CM 6.1, Hyderabad, India. Approx. 750 VoIP users. Completed 7/2008
• Develop and modify best practices and procedures for installation and resolution of all Telecom devices.
• Support day to day operations of all Telecom devices.

Confidential - Houston, Texas

Senior Telecommunications Engineer

Responsibilities:

• Installed, maintained and supported Houston location Avaya CM for 1300 users
• Performed project management on all other voice system installations and upgrades.
• Lead Project Manager to relocate all voice services from REI Louisiana St. location to new REI Travis St. building.
• Instrumental in the design and implementation of building and MDF infrastructure.
• Developed and implemented procedures for preventive maintenance, better daily operational procedures