Avaya NOS Engineer Resume Tallahassee FL - Hire IT People

SUMMARY

I’ve spent the last 15 years immersed in the world of Avaya, primarily on the voice application side.
I can design, repair, upgrade, document, or train on many Avaya products; my strongest suit being Communication Manager.
I’m hungry for challenges, working with the brightest people, and solving the most difficult problems.
I’m comfortable with day to day triaging of complex voice issues, and cope well in the high stress environment of Telecom.

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Avaya NOS Engineer

Confidential, Tallahassee FL

Responsibilities:

Lead maintenance support for DCF, DOH, DOE, DOL, OAG and many other state agencies in Florida.
Duties include everything from MAC work to building new call centers.
Software Specialist for Confidential DCF Avaya conversions.
Converted all DCF sites in the state to a hosted Avaya solution with 12K+ endpoints.
Implemented Granular Role - Based Access Control through System Manager for all regional IT staff across the state.
Software Specialist for Confidential Office of Attorney General (hosted services) installs and server upgrades.
Continued relationship with OAG management, providing all maintenance and MAC work.
Software Specialist for Confidential Health Department (hosted services) installs and server upgrades.
Migrated 55+ Florida counties to our hosted Avaya solution.

Avaya Consultant

Confidential, Tampa FL

Responsibilities:

Converted 15+ pharmacies with various PBX platforms to Avaya G430/S8300 with IP phones, including the complete installation, programming, training of end users, and de - installation/resale of previous system.
Lead the day-to-day support of a 5 member team for 90+ sites across the country, including 5 call centers.
Responsible for cleaning up LSP functionality, redesigning DHCP scopes, and repairing QOS configs.
Helped create 90+ site Disaster Recovery plan including phones, voicemail, and Confidential Route-It.

Avaya Software Specialist

Confidential, Tampa FL

Responsibilities:

Responsible for complete maintenance coverage (including all hardware & software) for the entire state - wide voice network Confidential the Confidential .
Responsible for every USF CM upgrade from CM 1.3 to CM 5.2, and all CMS upgrades.
Responsible for analyzing, designing, and planning the implementation of Avaya Call Centers for customers such as Confidential.
Installed, configured, documented, and trained 400 remote users on IP Agent for WebMD.
Requested specifically by Unum Provident to provide bi-weekly tier III onsite support Confidential their Chattanooga, TN location.

Telecom Specialist

Confidential, Foxboro MA

Responsibilities:

Managed onsite support of 200 seat call center as well as manage voice projects across the country.
Converted over 70 sites across the United States to MCI local, from their previous LEC.
Collaborated with management team to audit the design, metrics, and documentation of the call center.
Negotiated with voice vendors for circuits, installs, upgrades, cable pulls, maintenance, etc.
Excelled in team environment with four other engineer/project managers.

Field Tech III

Confidential, Sharon MA

Responsibilities:

Spent 1st two years cabling, which provides me a complete understanding of wiring to this day.
Taught myself how to program an Avaya Partner ACS, my 1st phone system.
Promoted to Field Tech I in May 1999, and to Field Tech II in August 2000.
Moved on to systems such as the Avaya Magix, Avaya Octel, and eventually the Avaya Definity CSI Prologix.