IAM Administrator Resume

Core Competencies

PROFESSIONAL EXPERIENCE

Confidential

IAM Administrator

Responsibilities:

Assessing processes and procedures to provide process improvement recommendations and implementing those improvements as directed.
Use the IT ticketing system to manage requests related to service level agreements (SLA's) and perational Level Agreements (OLA's)
Perform all other business-related duties as assigned
Working with business teams and other IT areas to fulfill access requests
Fulfilling user requests within defined Service Level Agreements
Monitoring key metrics for access provisioning to ensure the timely, high quality, cost-effective execution of services
Utilize technology tools such as Active Directory, Exchange, Citrix, and other 3rd party and in-house software resources to complete provisioning tasks

Confidential

IT User Access Administrator

Responsibilities:

Monitor co-worker changes, such as job changes, department transfers, relocations, resignations to maintain the integrity of computer systems security.
Working with the user, resolves problems and provides support regarding logons, passwords, and security access.
Arranges special access on request for users to accommodate specific business needs.
Works with team members to analyze security needs for new applications and/or changes to existing systems.
Ensures appropriate levels of access control are achieved for applications, computers, and networks.
Reviews and analyzes reports for violations of computer security.
Investigates violations and related problems, audits user access to analyze access levels, and keeps managers informed of security-related activity.
Ensures problem solving techniques and actions are properly documented.
Develops well-defined procedures for the solutions of unique and complex problems.

Confidential

IT Help Desk

Responsibilities:

Troubleshooting and resolving access management and provisioning workflow errors
Performed Identity and access management activities
Updated existing access management and provisioning workflows
Provided sales representatives of clients that manufactured electronic devices with technical support on Microsoft Outlook, printers, and network connections.
Responding to inbound calls.
Worked under SLA requirements and used ticketing system to ensure productive workflow
Used OKTA to manage SSO and MFA for end-users
Provided detailed descriptions of issues in the trouble ticket system and followed up diligently to ensure swift resolutions.

Confidential

Technical Support

Responsibilities:

Provided daily technical support for email, network connectivity, peripheral equipment, and system maintenance.
Help Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Work from a ticket queue to complete work orders in a timely manner to meet department and customer service objectives
Skilled in setting up local and third-party networks, and installing new internet WIFI, Ethernet, and DSL connections.
Researched and implemented new imaging processes for Windows machines
Used ServiceNow to manage inbound ticket creations
Worked under SLA requirements and used ticketing system to ensure productive workflow