SUMMARY

• Extensive Experience in Identity Access Management
• Good customer service/ Clear oral and written communications and organizational skills
• Ability to work independently or as part of a team
• Ability to interface with all levels of the organization
• Extensive management experience and supervisory skills
• Positive and effective approach to problem solving
• A genuine team player who is both loyal and dependable
• Committed to the planning, execution, and achievement of success
• Ability to work with offshore resources to coordinate work

PROFESSIONAL EXPERIENCE

Lead Information Security Engineer

Confidential

Responsibilities:

• Responsible for identifying vulnerabilities for working applications
• Responsible for providing remediation for vulnerabilities and drive them to completion
• Lead computer security incident response activities for highly complex events
• Conduct technical investigation of security related incidents and post incident digital forensics to identify causes and recommend future mitigation strategies
• Utilize subject matter knowledge in industry leading security solutions and best practices to implement one or more components of information security such as availability, integrity, confidentiality, risk management, threat identification, modeling, monitoring, incident response, access management, and business continuity. Identify security vulnerabilities and issues, perform risk assessments, and evaluate remediation alternatives
• Review and correlate security logs
• Collaborate and influence all levels of professionals including managers
• Lead team to achieve objectives.

Senior Information Security Engineer

Confidential

Responsibilities:

• Review and perform testing of interface control document formatted files for applications onboarding into certification tool.
• Analyze data to ensure it meets organization’s security model standards and provide feedback and testing results to application teams.
• Facilitating applications in creating files and other tasks to onboarding data to an approved request and certification tool.
• Communicate requirements to business partners, analyze data feeds/provide feedback and troubleshoot issues
• Set up configuration of applications on the Mainframe for onboarding certification tool
• Lead Applications through steps and phases needed to onboard
• Mainframe prep of test and production file allocation
• Mainframe job prep for new applications

IAM Analyst/ Business Systems Consultant

Confidential

Responsibilities:

• Worked directly with various business partners/lines of business, application owners and Enterprise Access Management to get applications throughout the organization into the Oracle Identity Management tool, via the flat file and web service connectors.
• Conducted operation - level troubleshooting activities to identify and implement efficient incident resolution action that minimized end user and/or system downtime.
• Conducted proper root causeanalysisand made recommendations that improvedIAMprocesses and prevented future occurrence of end user access issues.
• Monitored applications throughout the Software Development Lifecycle to ensure every phase was followed to achieve onboarding goals.
• Attended daily meetings for all onboarding applications and documented progress/issues/status.
• Configured the lower environments, ran jobs and opened the necessary tickets to promote to production.
• Reconciled/validated data as well as troubleshooted issues to provide quick resolve.
• Worked directly with offshore resources in India to coordinate work and provide direction.
• Processed system and application access requests as it related to Identity and Access Management.
• Executed the established automated and manual provisioning processes following standard procedures while complying with security policies and regulatory compliance.
• Ensured quality assurance for all processed requests.
• Ensured requests were processed within the timeframes defined in established service level agreements.
• Documented all processes and procedures of day to day operations.
• Provided additional documentation for solutioning of issues that arose during standard onboarding to promote more efficient and expedient remediation.
• Responsible for planning and execution of tasks to on-board Operations and business assets to the IAM Enterprise solution (IES) as detailed in Rapid onboarding Model playbook for Application onboarding. The IAM tool used is Oracle Identity Management tool (OIM)
• Collaborate for on-boarding planning, including prioritizing assets, secure resources and funding as needed. Track line of business on-boarding status.
• Take the line of business applications through IAM onboarding lifecycle - Discover, Qualify, Schedule, Plan, Build, Test and Transition.
• Serve as point of contact, escalation point and advocate for the IAM program for LOB stakeholders, asset owners, LOB partners and Risk Partners.
• Identify, engage, orient and train stakeholders of given Application on IAM program and solution.
• Guide application teams in completing on-boarding tasks and drive the resulting communication and training plans.
• Drive the exception filing process for applications not onboarding to IAM.
• Provide feedback on the IAM solution and on-boarding process in support of continuous improvement.
• Engage and drive discussions with application teams for externalizing Access Management, where applicable.

Identity and Access Management Analyst II

Confidential

Responsibilities:

• Access Management: Identity Management; provisioning of accounts and applications. Processing requests for onboarding/off-boarding and modifying user accounts.
• Processed system and application access requests as it related to Identity and Access Management.
• Executed the established automated and manual provisioning processes following standard procedures while complying with security policies and regulatory compliance.
• Ensured quality assurance for all processed requests. Ensured requests were processed within the timeframes defined in established service level agreements.
• Evaluated supported system and application access request information with reference to criteria, standards, and or requirements to determine appropriate access and security related controls consistent with established role-based access controls.
• Coordinated with customers to obtain additional information or clarification of submitted requests, while maintaining confidentiality to sensitive information.
• Identified the business owners of all supported systems and applications.
• Conducted periodic review of privilege and general user access and security event logs, as applicable, to determine the appropriateness of a user’s access.
• Assisted with troubleshooting and problem analysis/resolution for routine access problems using basic troubleshooting skills and escalated issues accordingly.
• Assisted with designing and engineering solutions to ensure that automated and manual systems and application provisioning and de-provisioning services performed according to defined processes, policies and complied with organizational information security requirements.
• Consulted on user system and application access entitlements and provided feedback to the system and/or application subject matter expert to ensure provided access was consistent with the principle of least privilege help align the application with the appropriate recommended practices.
• New Users - Created IDs and system profiles so users were equipped with appropriate tools to assist in daily job function.
• Existing Users - Changed roles/profiles for existing users as users changed job function ensuring correct levels of access.
• User separation - Deleted or disabled accounts when user no longer active to protect proprietary information.
• Provisioning in Active Directory/AD Manager, EPIC (HealthCare Charting Management), and proficient in Service Now Ticketing System

Access Management/ID Management/Technical Support

Confidential, Mesa, AZ

Responsibilities:

• Access Management: Responsible for working with employees and vendors throughout the Confidential & Confidential U-verse Care department globally.
• Provide ID and application provisioning, remediation, reporting, and auditing while Confidential the same time maintaining Corporate and government regulatory standards.
• New Users - Create IDs and system profiles so agents are equipped with appropriate tools to assist customers.
• Existing Users - Change roles/profiles for existing users as agents progress ensuring correct levels of access.
• User separation - Delete or disable accounts when user is no longer active to protect proprietary information.
• Communicate with Vendor Managers/ID Coordinators on a global basis via conference calls, Net Meetings, emails and instant messaging to roll out new applications and processes.

Customer Service/Technical Support

Confidential, Chandler, AZ

Responsibilities:

• Providedtechnical support for Metro PCS service and handset issues to resolve customer issues.
• Troubleshootswitch interface and wireless access protocol for accurate provisioning
• PerformedOTAP (Over the Air Programming) for initial programming of startup service
• Providedprocedures to customers to ensure quality service on the network
• Answered inbound calls in customer care to answer questions and resolve all customer concerns, issues.
• Managed accounts for customers, upgrade plans, features to upsell and retain customer satisfaction.

Data Research/Team Leader

Confidential, Mesa, AZ

Responsibilities:

• Responsible for gathering accurate data and demographic information for clients business publications.
• Promoted to peer coach after several weeks, then to team leader to improve overall metrics
• Trained new recruits increasing overall production
• Managed dialing systems for quality demographic and achieved production goals