SUMMARY

• 20+ years of experience in supporting, developing, and implementing state of the art information network solutions facilitating agency growth.
• Skilled in developing strategic plans for operations of client services, disaster recovery, hardware and software support, quality assurance, and .
• Specialization includes designing, planning, deploying, and configurating complex communication systems and applications from Microsoft.
• I center around Microsoft Exchange, Teams, OneDrive, SharePoint, Intune, and several other Microsoft collaboration and productivity applications.
• Proficient in data security, recovery, back - ups, transitions, AD migrations from physical to virtual, and on-prem to cloud.
• Expertise and experience extend to Microsoft’s on prem offerings (Windows 7/10, Windows Server, Exchange/Skype/SharePoint/Active Directory) and it’s Azure cloud offerings (Azure AD, Exchange Online, SharePoint Online, Intune, Azure Threat Protection, Teams).
• Implemented and maintained an Active Directory Environment, supporting end users within a Production Environment.
• In-depth knowledge of Active Directory and LDAP technologies on Windows
• Expertise in Active Directory design & support (GPO s, AD Schema, OUs, LDAP, Sites, Replication).
• Scripting knowledge (PowerShell, etc.) for administration, operations, configuration, and reporting
• Design and Implementation of Microsoft Windows and Exchange farms in a network Infrastructure
• Experienced Windows System Engineer to assist with the architecture design, implementation, integration and support of Directory Services for enterprise systems.
• Implementation and support of Active Directory.
• Exchange Cloud Operations Engineer with Office 365 Dedicated Operations
• Microsoft Office 365 implementation, migrations, and administration
• Active Directory design, implementation, and administration
• Microsoft Identity Manager implementation, design, and administration.
• Office 365 Exchange Online Deployments and Migration.
• Worked with business units to in corporate Office 365 and cloud-based solutions into business operations.
• Experience with Office 365 migrations and hybrid solutions.
• Implementation of Windows security/system hardening for Windows operating system
• Management and support of authorities

TECHNICAL SKILLS

MS Tools/Others Tools: Microsoft Exchange 2007, Exchange 2010, Exchange 2013, Exchange 2016, Exchange Management Console (EMC), Exchange Online Protection (EOP), Exchange Admin Center (EAC), Exchange Best Practices Analyzer, Hybrid Configuration Wizard, Exchange Online, PowerShell, Active Directory, MDM, Identity Management, User Groups, Distribution Groups, Role-Based Access Control, Azure ADConnect, Active Directory Federated Services (ADFS)Office 365 9 yearsAzure AD Connect, Active Directory Federation Services (ADFS), Active Directory Domain Services (ADDS), Office 365 Admin, Azure, Intune, AZCopy, Mover.ioOutlook 20 yearsOutlook Client, Outlook Web (OWA)Teams/Skype-for-Business - 4/8 yearsLync 2015/Teams/Skype-for-Business (SFB)Microsoft ComponentsActive Directory, PowerShell, MS Desktop SupportSCCM, SCOM, ITIL

Virtualization: HyperV, VMWare/EXSI 5.2-6.2, VirtualBox

Operating Systems: Windows Server 2000, XP Server, 2003, Windows Server 2008, Windows Server 2008R2, Windows Server 2012, Windows Server 2012R2, Windows Server 2016Windows, Linux, MacOSDocumentationExperience documenting and diagramming architecture and implementation plans.

Security Information Systems: Risk Management & Security Best Practices

Networking, MDM & Tools: Firewalls, Switches, InTune, IronPort, Wireshark, AEM

PROFESSIONAL EXPERIENCE:

Systems Architect

Confidential, FL

Responsibilities:

• Cloud Architect, consisting of Project Leading Microsoft Cloud related implementations.
• SME for all Microsoft Cloud related products.
• Lead the Implementation of Intune, Autopilot, Endpoint Management, Sentinel as well as a Defender
• Maintained and improved SharePoint/OneDrive/Teams configuration and functionality.
• Maintained existing Azure architecture and contributed to improvements
• Implemented the Beyond Trust third party cloud application at Parent company, IA’s direction.
• Built documentation and guides for implemented as well as existing technologies.
• Assisted with the integration of the sub-domains/tenants of the Confidential domain/tenant.
• Helped with the migrations of users and groups to the AAD cloud.
• Fielded day to day ticketed issues falling under my purview and assisted with other related issues when needed.
• Acted as a resource for junior IT staff.

Confidential, Boston, MA

Lead M365 transition engineer

Responsibilities:

• Performed Tenant to tenant migration of exchange, OneDrive, Teams, and SharePoint data.
• Utilized AZcopy tool to ingest data from source blob storage to target blob storage
• Utilized Mover.io to migrate OneDrive user profiles.
• Utilized Sharegate to migrate SharePoint pages and Teams and channels.
• Configured and activated imported SharePoint pages and managed permissions for pages.
• Timely performed migration under and within set time constraints given.
• Resolved issues encountered during cleanup phase and communicated successes and failures with project stakeholders.
• Assisted with the architecture for the Azure data migration.
• Configured Azure Threat Protection barriers and Intune conditional access.
• Resolved issues with Single Sign on for all users related to token authentication.
• Configured AZ Copy utility, managed batch creations and post migration issue resolution.
• Utilized ShareGate to migrate SharePoint content to SharePoint Online.
• Leveraged Mover.io to move data from Box, Google Drive and Dropbox to M365.
• Coordinated migration effort between various regions to continue migration effort 24/7.
• Migrated mail to Exchange Online and managed data transfers, integration and quality control of One Drive data.
• Documented migration processes for hand over to vested parties.
• Leveraged containers, blob storage, and Azure files structures.

Confidential, Detroit, MI

Lead O365 Engineer and Messaging Expert

Responsibilities:

• Supported functionality of the existing multi-layered Exchange environment, which included four Exchange 2010 servers, two Exchange 2013 and two Exchange 2016 servers.
• Completed multi-geo exchange migration from privately hosted data centers to public data centers (Exchange Online).
• Completed multi-geo OneDrive migration
• Achieved mastery of the proof point email gateway system
• Achieved level 12 and 7425 points in the Microsoft product self-learning, including Azure, 365 platform, .Net, SQL server, Power Platform and other Microsoft products.
• Staying up to date on all new Microsoft changes, focusing on 365 and Azure
• Working with Intune and I-device deployments and troubleshooting
• Wrote documentation for multi-geo project, this includes user, help desk, and
• Implemented Intune policies based on devices, location, and enforced MFA requirements.
• Managed Intune conditional access policies and auditing of devices, app polices, and registration.
• Resolved issues with OneDrive to Teams APIs for authentication of overseas users.
• Implemented migration of home folders to OneDrive for users and completed step-by-step documentation.
• Created documentation on using Teams as part of global Teams roll out.

Confidential, Melbourne, FL

Lead Exchange Engineer & Systems Administrator

Responsibilities:

• Analyzed on premise Exchange metrics and used the Exchange calculator to plan for the Exchange migration.
• Installed Windows server 2012R2 and ran prerequisites to prepare for Exchange installations, also created virtualization with Microsoft Hyper-V and VMware.
• Installed and configured Windows Servers into the network.
• Verified of DNS and Exchange systems and made changes to infrastructure to better suit migration efforts.
• Installed and configured Exchange servers for production and test environments following strict specifications.
• Troubleshot Exchange server functionality, isolating root cause and determining a course of action.
• Responsible for ensuring messaging system uptime regardless of the source of the issue.
• Providing High Availability Solutions (DAG) for User Mailbox Databases.
• Created user accounts, assign group rights, create distribution lists, and maintained Windows folder security, created group policy, etc.
• Administered the Domain Name Server (DNS), and maintained a properly functioning dynamic DNS infrastructure.
• Migrated Exchange 2013 deployment to an Exchange 2016 messaging environment for all user mailboxes and public folder databases to take advantage of new functionality.
• Managed the coexistence of the two infrastructures while migrating users and implementing high availability features within Exchange.
• Implementation of Tenant Office 365 with AzureADConnect and Active Directory Federation Services (ADFS) for Single-Sign-On.
• Upgraded Active Directory from ADFS 2.0 to ADFS 3.0.
• Support Office365, Intune Hybrid for mobile management.
• Responsible for maintaining connectivity with Outlook and User Mailboxes.
• Met external connectivity requirements for Exchange i.e. OWA, ActiveSync and Outlook Anywhere.
• Utilize SCCM/ InTune hybrid co-management for Windows 10 autopilot.
• Administrated best practices of user access control within the network environment.
• Administrated a large-scale backup environment of the 500+ servers and addressed any issues that were encountered
• Assisted with the of 15 new and junior team members.
• Handled equipment and software purchases, licensing, and hardware acquisition, and worked with vendors to maintain and troubleshoot issues found.
• Assisted with maintaining a mixed telephony environment including Avaya, Cisco, Samsung, MiTel, and Shoretel.

Confidential, Melbourne, FL

Senior Exchange Messaging and Network Systems Administrator

Responsibilities:

• Evaluated the environment and prepared the Exchange 2010 servers for the migration with patches and updates.
• Determined licensing needs, virtual servers and tools needed for migration.
• Implemented virtual test environment with Virtual Box and VMware.
• Outlined strategic plan to migrate Microsoft Exchange user mailboxes to Outlook on Office 365 using single sign-on capabilities.
• Implemented extra virtual server using Virtual Box and VMware to run test migration and created test accounts and ran a pilot migration.
• OMS Intune Dashboard configuration and administration.
• Support Office365, Intune Hybrid for mobile management.
• Rolled-out implementation of Office 365.; Implemented Office 365, verified and configured the domain in Office 365.
• Configured Azure AD Connect and ADFS for Active Directory synchronization/Federation with Azure Active Directory.
• Utilized the Hybrid Configuration Wizard (HCW) on Exchange 2010 to establish send and receive connectors with Office 365.
• Created migration batches in the Office 365 Admin Center and used PowerShell to check the status of the migration and to get statistics.
• Troubleshot migration errors, such as failed mailbox moves, and connectivity errors, etc.
• Assigned licenses in Office 365.
• Used Azure AD connect to sync the Active Directory credentials to the cloud, replacing the Barracuda and ZixGateway.
• Replicated the policies to EOP for DLP and encryption for compliance.
• Used Microsoft Intune Integration with a Security Group for Advance MDM management on the Hybrid Exchange environment.

Confidential, Palm Bay, FL

Messaging and Systems Administrator

Responsibilities:

• Planned new environment analyzing needs and determining licensing needs, virtual servers and tools needed for migration, and set-up a test using Microsoft Hyper-V.
• Rolled-out implementation of Exchange 2010; implemented Exchange 2010, verified and configured the domain in Office 365.
• Install Company Portal app on iPhones, Androids, iPads for managing via Intune.
• Setup and Configure Intune MDM and MAM.
• Used IDFix Tool to detect and correct issues on Active Directory before the migration.
• Created PowerShell scripts to change the UPN for multiple groups of users on the Active Directory.
• Matched the Primary SMTP Address with the new UPN using scripts on the Active Directory.
• Decommissioned Exchange 2007 server, save for one key server on prem.
• Part of a six-man IT team that had management of over 50 servers and 500 users at multiple locations both CONUS and OCONUS.
• Worked within a mixed operating system environment containing Windows, Linux, and MacOS.
• Assisted addressing software, hardware, and networking issues within the environment.
• Assisted troubleshooting issues with computer compatibility with avionics equipment.
• Assisted with maintaining a Cisco telephony system.
• Provided and support to technical staff on desktop support on Windows OS and Microsoft Office Suite applications.

Confidential, Melbourne, FL

I.T. Support Technician

Responsibilities:

• Worked as an extension of the IT team in the Melbourne office to provide onsite desktop support for an office of 70 users and 3 servers.
• Handled implementation and maintenance of exchange 2007 and 2010.
• Installed applications on Windows 2003 Servers.
• Worked to resolve issues with hardware, operating systems, and applications issues. (Desktop Support)
• Assisted the IT team with installation of software both server side and client side as needed.
• Addressed any and all networking issues as needed.
• Addressed any printing issues including networked BizHub Copier. (Desktop Support)

Confidential, Wilmington, NC

Systems Administrator

Responsibilities:

• Worked on a two-man supported team as onsite support for office of 200 users and 4 servers.
• Assisted with application installation, patching and updating of Windows 2000 servers.
• Handled maintenance and troubleshooting of exchange 2003 architecture and issues.
• Worked to resolve application, operating system, hardware, or networking issues. (Desktop Support)
• Coordinated with Company level IT to escalate any issues that required escalation. (Desktop Support)
• Coordinated with Company level IT to replace any hardware in need of replacement. (Desktop Support)
• Worked to resolve issues on Windows ’98 and Windows 2000 operating systems.(Desktop Support)
• Worked to resolve issues with Office ’97 and Office 2000. (Desktop Support)
• Assisted with building databases in MS Access 2000. (Desktop Support)
• Installed and configured custom applications and upgrades. (Desktop Support)
• Performed maintenance on desktop and laptops, including Windows and application updates. (Desktop Support)
• Worked to build documentation and establish regimen for Jr. Marine who replaced me once I separated from the Marine Corps.