To secure a position in an organization where my experience, accomplishments and proficiency will allow me an opportunity for growth
Experience
Confidential
Desktop/Network/Telecom Support
Work with a team of 6 techs to provide 24x7 support for a busy distribution center
Backup 12 servers on a monthly basis
Reboot servers on a weekly basis
Adhere to strict warehouse safety guidelines
Provide desktop/network/telecom support for administrative staff
Troubleshoot wireless hardware used by warehouse employees
Ship defective hardware to vendor for repair
Monitor tickets and edit/update accordingly in Peregrine Service Center
Confidential
Desktop/Network Support Technician
Work with a team of 8 techs to provide desktop/network support for 3 major hospitals
Work in a high stress environment where patient care/privacy/safety is of utmost importance
Deploy desktops/laptops/printers to end users
Setup weekly video conferences
Troubleshoot wireless connectivity issues with the laptops used at the patients bedsides
Provide real time support for CEO/Directors/Managers
Blackberry hardware/software installation, support and training
Image PC/Laptops and create images via Norton Ghost
Confidential
PC Support Specialist
Provide support for 150 users/200 desktops in 18 tri-state area branches
Create domain email and user accounts
Ensure that Symantec AV Server is deploying updates to clients as scheduled
Manage Shoreline VOIP phone system
Monitor Websense Security Server
Attend monthly meetings with management to discuss IT related issues and projects
Travel to remote branches when issue cannot be resolved remotely
Update inventory database when new equipment is purchased or transferred
Communicate with our IT vendor CNS whom monitors our VPN network
Confidential
Desktop Support Engineer
Provide desktop support for various departments within Pfizer's Headquarters
Configure and troubleshoot the Microsoft Office 2000/2003 suite
Supported custom Pfizer application, both Windows and web based
Peregrine and Remedy Help Desk software to track and update clients tickets
Worked on OS migration projects
Blackberry hardware/software installation, support and training
Install and troubleshoot both local and network printers
Install hardware/software on clients desktops and laptops
Setup and support Webex audio/video conferences
Answer calls from local/remote users and login to their PC via Netmeeting if necessary
Confidential
Jr. Network Administrator
Configure/Support 230 workstations 75 Window 2000, 15 XP, 5 NT and 95/98/ME , 12 servers Windows 2000 Advanced Server and about 220 users on a Windows 2000 server with Active Directory.
Exchange Server 2000, in which I am very knowledgeable in troubleshooting on the end user side and have limited, but growing knowledge on the server side
Ghost/image new PC's from our imaging server RIS
Answer all helpdesk calls and troubleshoot issues via phone, if not able to solve issue over phone, I will log into the users PC remotely. If the issue cannot be solved remotely, I will go the desktop and troubleshoot/repair locally.
Install hardware/software on clients and server PC's
Monitor server backup and scheduling via BrighStor Administrative Console
Manage the CD-Rom server
Install printers both locally and on the network level
Create/edit Users/Security Groups/Distribution Lists in the Active Directory
Maintain inventory of all software/hardware/peripherals using Track IT software
Monitor network antivirus software Inoculan 6 and make sure that clients antivirus definitions are updating with the Inoculan server
Attend monthly IT meetings where we meet with our partners and discuss any IT issues and discuss any upcoming projects
Confidential
PC/Field Technician
Configure/Support PC's to run ScanNet, a parking garage database software, on both the standalone and client/server network level. Our clients range from little mom and pop garages running standalone PC's to large shopping malls and universities running a multiple client configuration running off of the Scannet server. Scannet software runs on the Sybase database engine, on which I gained experience in troubleshooting. I also network and configure the client/server machines Windows NT 4.0 Windows 2000 Professional . I also built the PC's from scratch per the customer's request.
Confidential
Technical Support for Home Office
Oversaw Home Network/LAN
Installed and configured hardware firewall/fouter for broadband connection
Responsible for all incoming/outgoing emails and regular postal mail
Installed and upgraded hardware/software
Managed all purchases made via the Internet
Confidential
MIS/Technical Services Department
Managed the shipping/receiving of computer hardware/software
Maintained an asset database of all computer hardware of both local and international centers
Installed, upgraded and configured hardware/software on End User systems
Used Mcafee Help Desk Software to log Technical Support tickets
Handled all incoming and outgoing mail for Technical Support Staff
Provided technical support for both local and international staff
Ordered office supplies over the phone and on the Internet
Worked directly with the Purchasing Department
Skills
Microsoft Windows 95', 98/SE, Millennium, 2000, NT and XP Operating Systems
Microsoft Office 97/2000/XP/2003
Mozilla, Opera, Netscape and Microsoft Internet Explorer Web Browsers
Peregrine/Remedy/TrackIT Helpdesk Software
Able to meet goals and quotas
Experience in network configuration and troubleshooting
PC hardware/software/peripheral installation, upgrading and troubleshooting experience
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