Level III Support Engineer Resume Profile Voorhees, NJ - Hire IT People

Summary

As champion of Enterprise Architecture I am prepared to manage any or all aspects of the ITIL System Lifecycle.
ITIL Foundation Certified and experienced since 1998, a technically minded business strategists with a structured approach to problem solving for sustainable solutions. With the ability to ask the right questions and develop technical processes to provide business continuity.

Qualifications

Successfully impacted missions by implementing large scale changes in organizations while observing Enterprise Architecture and ITIL best practices. As a delivery manager, effectively support business operations with an appreciation for worse case scenario SLA delivery. A proven troubleshooter, with a disciplined approach, in the following industries Law Enforcement, Treasury Systems, Refining, Disaster Recovery, Managed/Hosted Operations, App/Web Development, Pharmaceutical, Insurance, Automotive, and Military. The ability to develop tools and methods so others can solve problems and improve systems.

Professional Experience

Confidential

Level III Support Engineer

Microsoft Systems Engineer - Citrix Farm Provide End to end support Avantgard Applications, Windows Enterprise Technologies
Active Directory Guru - Identify and mitigate a serious latent error in Active Directory whose symptoms and impact were unrecognized for over five years.
Active Directory Guru Diagnose root cause of faulty Avantgard application that hundreds of developers and analysts across the world could not.
Change Manager - Identified to lead and improve all internal change management methods and processes.

Confidential

Consultant

Disaster Recovery Specialist - Performed Disaster Recovery tests for 100 of SunGard's Testing Services customers for Intel Architecture. Recreate client's production environment using techniques and technologies as varied as the clients. Clients include some of the largest in country with some tests numbering in the hundreds of servers. Served in lead roles.
Disaster Recovery Specialist - Respond to declared emergencies including real-time Katrina disaster response.

Confidential

Plant Process Network Manager

Service Delivery Manager - Meet 100 uptime SLA's
Service Delivery Manager - Created IT management methodology including: Disaster Recovery plan using Veritas Technologies, bare metal recovery, unlike hardware, What's-up Gold, Microsoft AD Forrest, policies, WSUS, AV, IIS, SQL,
Project Manager Proposed, wrote and managed five capital projects using project management tools and methodologies. Total Value 500K .
Network Manager - Perform discovery and documentation of systems configuration on every device. Created network schedule system for 70 fiber runs, cabinets, and panels.
Network Engineer - Designed network architecture and ACL's to meet specific subnet isolation requirements
Process Control Systems Specialist - Honeywell - Experion 311and TDC 3000 Rockwell - Logix, 5000 ,RSLinx, SE ME: ABB - Process Portal B Also DCS PLC's, CEMS, Data Acquisition architecture design and configuration. 400 hours of vendor training from Honeywell, Rockwell, ABB.
Contract Manager Formally trained and served as contract manager for all Process Control Contractors company wide.

Confidential

Microsoft Systems Engineer - Manage production Microsoft servers, migrations, upgrades, AD, backup and restore activities, administrator of a 12 TB NAS, Print Servers, IIS SharePoint, SQL, Oracle
Service Delivery Manager - Identified serious data integrity risk and transparently migrated over 3000 user home directories from failing NT Server to re-appropriated Windows 2000 server. Migrated same Home directories to NAS without any loss of data or interruption of availability.

Confidential

Consultant Engagement -

Solution Architect Deliver Windows 2000 rollout project. Deployed 750 desktops, formalized and documented a precise build process using automation tools and best practices.
Mentor - Achieved very high level of customer satisfaction, supported by end user feedback to the IT manager. Received additional responsibilities beyond project scope as example for in house staff.

Confidential

Consultant Engagement - Provide Level III Windows Server and Data Center Operations augmentation

Achievements and Accomplishments

Project Manager Deployment of Norton Antivirus Corporate Edition v.7 across 500 servers, 1000 desktops

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