Languages

English

Hardware

DELL Laptops, Desktops Servers

Xerox Laser Ink Printers, HP LaserJet, Apple's IBook and IMac systems, Avaya,

Blackberry, PDAs, PC /Android Tablets Devices,PowerConnect2708/2716/2724 with Cisco Catalyst Ethernet blades

Cisco Routers 1841, 2620MX

Cisco Switches 2950,2960

Software

Microsoft Active Directory Users and Computers

Microsoft Active Directory Administrative Center

Microsoft Office 97, 2003, 2007, 2010, Visio2007, Visio2010.

Operating Systems

• Windows XP, Vista Windows7. Mac OSX 10.3.9-10.6, Linux-Ubuntu
• Internet Email
• Microsoft Outlook/Express
• Lotus Notes Domino Server
• Lotus Notes 4.6, 5.0, 6.0 and 6.5
• Anti-Virus Spyware
• Norton Utilities
• McAfee
• Ad-Aware
• Norton Antivirus
• Malwarebytes Anti-Malware
• PC Tools Spyware Doctor with Antivirus
• Vipre Antivirus
• Other
• Adobe creative cloud
• Remedy 6.3
• ITSM
• SNS
• FireBird
• IPhone
• Android
• Information Services and Technology Management ISTM 6.2
• Cisco Unified Communications
• Manager CUCM
• Cisco Unity Voicemail
• Cisco Meeting Place
• Cisco System VPN Client
• Cisco Anyconnect
• Cisco Desktop Agent ACD
• RSA ACE Server 6.0
• Blackberry Manager 4.0
• Imanage
• Symantec's PcAnywhere 11
• RealVNC remote control software
• Ghost 8.5, 11.3
• SMS Admin Console 2003
• VERITAS WinINSTALL LE
• AdvanceInstaller
• Desktop Central
• Microsoft Sysprep Tools
• Microsoft Remote Desktop
• Microsoft Deployment Toolkit
• MS LiveMeeting 2007
• ARCSERVE Data Backup
• Symantec's PcAnywhere 11
• Partition Magic
• Poinsec Device Protector R73
• Pointsec 6.1.3
• TrueCrypt
• MS Office Communicator 2005-2007 R2
• Symantec's Enterprise Vault Client
• Deltaview
• WDS
• Disk Warrior MAC
• SuperDuper MAC
• MS Office 2011 MAC
• MS Office 365 PC
• Office Converter Technology
• ReportIT
• Timbuktu 8.6 Mac Remote software
• Virtual Box
• SCCM
• Swimage Encore Conductor
• LANDesk
• Guardian Edge Protection
• PGP Encryption Software

To utilize my extensive technical knowledge and customer support skills in a System Administrative or Network Environment that allows me to expand my skills in a demanding team oriented role.

Skills Summary

Enthusiastic computer professional, with hands on extensive experience 10 years in Information System. Providing installation, implementation, customer technical support and project management with a wide spectrum of hardware platforms, software and LAN/WAN Networks. A motivated self-starter with strong interpersonal skills, organizational abilities and the drive to meet any job challenges.

Confidential

Systems Administrator

• Improving customer security posture within the Microsoft Windows desktop and server environments by optimizing and implementing the deployment of Microsoft and third-party security patches and software update packages via centralized and automated patching using Microsoft SCCM, and IEM tools
• Validating the integrity of patches and updates through lab installs and testing
• Effectively troubleshooting failed package deployments, resolving issues with Distribution Points, etc.
• Maintaining the integrity of the enterprise-wide patching and update management at the engineering Tier III level by monitoring, evaluating and troubleshooting client and server keep-current health
• Analyzing the current infrastructure security posture related to software updates and communicating the results by compiling data into product-ready reports
• Developing and maintaining repeatable processes, build guides, design documents, implementation plans and standard operating procedures SOP
• Providing training to systems administrators and other Tier II staff
• Participating in Change Management governance boards to receive implementation approvals in accordance with policies.
• Supporting authorized outages after hours per approved schedules.
• Effectively communicating designs, solutions, analysis results, implementation plans and incident status to management and customer stakeholders.

Hands on experience in the following: SCCM 2007 and 2012 in Enterprise environments, Sites, Collections, DP, SCCM Database, Application deployment and patching, security patching, SCCM scripts and logs, MDT deployment technologies, creating packages/ applications, advertisements/deployments, task sequences, queries, and Windows server 2003, 2008R2 and 2012.

Confidential

IT OPS Support Specialists III / Windows Server Admin

• Manages day to day technical support for end users technicians for the availability, operation, and recoverability of MS Office-related problems as well as Windows 7.
• Provides third-level application support involving resolution to difficult incidents for either one-off issues or multi-user incidents over remote support.
• Deep knowledge of Windows XP-8 and some exposure to Microsoft SCCM, and software packaging. Oversees day to day operations for document remediation.
• Shows advanced diagnostic skills across a broad number of Microsoft technologies and platforms, including Office 2003/2010/365, Windows XP-8, SCCM and application packaging.
• Troubleshoots .NET Framework components and Windows installer 4.5
• Advises the company on new products that will assist with the end user community as well as troubleshooting products for technicians to aid in better customer service
• Created groups, user accts, and OU's in Active directory. Worked on GPO, LDAP, tree, sites, domains and forest as well as user properties. Familiar with dcpromo.exe and fsmo in conjunction with server set up and AD.

Confidential

Lead Windows Desktop Deployment Engineer

• Effectively deployed Windows 7 and Office 2010 64-bit to 11,000 users for United States Security Exchange Commission both local and regional. Effectively served as the principal Field Engineer during field deployments
• Assisted with Tier 2 and/or 3 desk side, help desk, or close support in an active production environment. Knowledge of current desktop and laptop computers, various operating systems to include Windows, Mac OS, and Linux.
• Troubleshoot, diagnose and resolve PC, Printers, software/configuration problems, referring more complex issues to senior personnel.
• Troubleshot issues with users after deployments, worked with USMT settings as well analyzing system logs in order to help with troubleshooting any errors.
• Lead a team of 20 Tier 1 technicians during the deployment to assist in desktop support to provide customer support to make sure PC or MACs are configured correctly, and required software is installed.
• Able to work against aggressive project plans and multisite deployments on any scale meeting and exceeding all SLA's