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Senior Systems Security Administrator Resume Profile

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AR

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summary An adaptable and driven information technology manager with broad-based expertise in ITIL V3, ITSM, Knowledge Management, Process Development, System Analysis, Network, Database Administration, Hardware/Software, IT security and production scheduling. Managed and prepared 3 million budgets where I leveraged current resources to produce substantial cost savings for the department. Crafts innovative solutions and resolves challenging obstacles as a key contributor to smooth operations as well as long-term business success.

TECHNICAL skills ITIL V3, ITSM Process, BMC Knowledge Management, VMware ESX, EMC SAN Clarion CX3-20, MS Exchange, IPmonitor, Cisco Routers and Switches, VPN, Checkpoint Firewall, Lotus Notes R6, MS Office, Remote Desktop, Tivoli, Remedy, HP DL380 and DL580 Servers, MS SQL, MS Server, MS IIS, Avocent Dsview, Unix and Linux, XP Workstation, Citrix, Visio, IBM 330 and 345 Servers, Avaya, VoIP, Intellisync, Netcache.

experience

Confidential

ITSM Process Manager

  • Created KM core team of 19 members to support KM in their business units
  • Created and Developed ITSM KM Processes at the global level
  • Provided training on KM and IT Self Help as requested for end user
  • Maximize the usage of social media tools to promote KM
  • Created network of Admin and Subject Matter Expert to support KM
  • Interact with HCL Service Desk agents to improve quality of KM
  • Review, Planned and Coordinated new release and patches for KM

Confidential

IT Network and Service Manager

  • Manage a team of 7 Sys Admins day to day
  • Created and Manage Services for operations
  • Interfaced with Business Owners to improve their services
  • Gather requirements from the Business and pass along to SA for implementation
  • Managed the Network hardware and ensured it was running at optimum level
  • Planned/Purchased Network hardware and updated in our tool
  • Worked and Manage oncall schedule
  • Coordinated all GMB's to ensure servers are patched as planned

Confidential

IT Production Manager

  • Ensured SLA fulfillment and business continuity
  • Manage technical deployment of products/release
  • Took ownership of incidents and problem during use phase
  • Interfaced with Solution Units: SLA, Total Cost Ownership
  • Setup 3rd Tier Support with Conf Mgr and Application/Development
  • Managed Offshore team

Confidential

Information Technology Operation Manager

  • Responsible for over 200 servers and network devices. Interfaced with business units and assigned resources to support projects.
  • Managed a team of 10 business infrastructure specialists.
  • Planned and budgeted for hardware/software purchases. Purchased planned hardware/software monthly. Maintained asset records for server room.
  • Attended weekly management meeting to discuss change management. Reviewed and approved firewall requests.
  • Created and implemented processes and polices for server room. Developed solutions and built platform for project managers to test product.
  • Oversaw annual 1,000,000 budget.
  • Hosted and rented servers to internal and external clients to test solutions, reducing expenses on hardware purchases.
  • Reviewed and implemented new technology for improved productivity. Rented and recycled hardware to business units for projects, saving 2,250,000 annually.
  • Received consecutive exceptional performance evaluation reviews.

Confidential

Senior Systems Security Administrator

  • Provided guidance and directions for physical protection of information system assets to functional units. Ensured effectiveness of data security and recommended new procedures.
  • Performed procedures to ensure safety of information systems assets and protect systems from intentional and inadvertent access and destruction.
  • Interfaced with user community to assess security needs and accommodate requirements. Ensured users understood and adhered to security procedures.
  • Created and deleted user accounts for network. Managed and delegated authority to assistant. Conducted evaluation of security levels.

Confidential

  • Scheduled workflow daily. Communicated with engineers and programmers to resolve hardware/software problems and maintained log.
  • Prepared payroll and implemented daily time stamps for time correction. Ensured adherence to procedures in processing reports and system updates.
  • Keyed and distributed important documents for management use and evaluation. Managed two employees. Printed special jobs.
  • Troubleshot problems and informed effected departments. Maintained and reordered internal supply inventory.

Confidential

Supervised 9 Marines and assigned task and delegated authority.

  • Trained troops and taught military classes.
  • Motivated and ensured morale was up and encouraged teamwork.

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