Sr engineer Resume Monroe, LA - Hire IT People

SUMMARY

Expertise in customer care, tech support, operations, with a focus on training employees on Confidential and television services.
Collaborative team player with a track record of delivering the highest quality strategic solutions to resolve challenges with internal and external customers.
Building and developing technical support for internal and corporate needs.
23+ years’ work experience in telecommunication, internet, audio, and video systems.
Video deployment in 26 different markets.

PROFESSIONAL EXPERIENCE

Sr engineer

Confidential, Monroe, LA

Responsibilities:

Worked with Operations, vendors and LAB to ensure CPE devices worked within the network.
Responsible for maintaining Internal CPE Site which contained latest firmware, GUI simulators and product information.
Working knowledge of LAN, WAN and WiFi Networks
Experience in Cisco and Juniper switches, Adtran and Calix DSLAMs, and a wide range of Access Points.

Supervisor

Confidential, Monroe, LA

Responsibilities:

Responsible for managing and interacting with employees.
Responsible for making sure employees had the tools needed.
Performed Monthly Performance Plans to ensure employees were meeting departmental goals and coached where needed to encourage employees to meet those goals.

Methods and procedures

Confidential, Monroe, LA

Responsibilities: