IT Administrator Associate Resume Richmond, TX - Hire IT People

SUMMARY

Certified IT professional with proven experience in Identity and Access Management, IT Administration processes, and technical support.
Driven to expand and continuously update my knowledge in the IT field.
Experience working with both cloud and on premises windows environments.

PROFESSIONAL EXPERIENCE

IT Administrator Associate

Confidential - Richmond, TX

Responsibilities:

Manage internal and external B2B user and group access to apps, mailboxes, licensing, resources, and scopes via Azure AD, Azure AD Connect, Active Directory, Microsoft 365 Admin, Microsoft Endpoint Manager, and Microsoft Exchange Admin online.
PKI: setting up certificate authorities and certificate management (issuing and revoking certificates and configuring certificates templates and group policy for computer and user certificates)
Implemented Identity and Access and employee lifecycle management solutions to protect company data, such as develop access packages.
Implemented access reviews, SSO/ MFA/ PIM/ PAM on groups and applications for both internal and external employees while utilizing conditional access and group policy.
Created virtual machines in the Azure cloud and have promoted VM’s to Domain Controllers from on-premises to the Azure cloud for migration.
Manage and configure DNS zones in Azure cloud, on-premises, and hybrid environment. Ensure company data is secure by Encrypting data drives, storage accounts, and files.
MDM management via Active Directory, Azure Intune/ Microsoft Endpoint Manager enforcing company policies, wiping, and deleting managed devices.
Deployment of applications to devices and Joining computers and virtual machines to domains. Apply updates and patches to virtual machines.

IT Mapping Tech Support

Confidential - Mountainview, CA

Responsibilities:

Manage designated mapping areas by assignment for Virtual Reality contributions to Confidential Maps
Ship and receive data weekly, as well as upload data to Confidential database while utilizing security and information protection tools to secure company data
Attend meetings and collaborate with team via Confidential Workspace
Worked individually and within a team to complete company goals in a timely manner.

Identity and Access Management Analyst

Confidential - Fridley, MN

Responsibilities:

Manage users and groups in Azure Active Directory and Microsoft 365 Admin Center and assign licensing.
Assign static and dynamic IP addresses to virtual machines
Enable and ensure backup for virtual machines in Azure cloud
Assist with prioritizing IT related issues to ensure problem solving in a timely manner and by level of importance.

Tier 3 Technical Support Specialist

Confidential - Wichita Falls, TX

Responsibilities:

Analyzed end user customer issues and Identified hardware and software solutions for customers through troubleshooting
Create repair tickets for customers and engineers with client follow up
Document steps taken and informed customer of preventative measures that can be taken in case of repeat occurrences, and schedule calls for follow up

Internet Specialist

Confidential - Henderson, NV

Responsibilities:

CRM managing customer accounts and creating campaigns around customer base to drive sales and revenue.
Plan and Implement campaign strategies from analyzing data
Campaign development and execution in dealer socket CRM software
Assisted with content creation including campaigns and website additions