SUMMARY

• 6 years’ experience Microsoft Exchange, Exchange Online, Windows Server, Office 365, Skype Server/Skype - for-Business.
• 6 years’ experience Information Technology focus on Microsoft Network Messaging Systems.
• Used built-in message trace to find failed emails.
• Experience in migration of Skype-for-Business and Cisco telephony with Skype Enterprise Voice.
• Exchange 2010 CAS array implementation and configuration.
• End to end Automation using PowerShell for User Account/ Mailboxes/ Distribution Group/ Security Group provisioning and management.
• Good knowledge of ITIL processes and how to apply them in enterprise scenarios.
• Proficiency with the design, implementation and support of Microsoft Skype-for-Business and Office 365.
• Experience deploying and configuring Azure services for coexistence with cloud infrastructures.
• Oversee the maintenance of a library of system-supporting process and procedure documentation using ITIL principles.
• Technical proficiency with Microsoft Exchange Unified Messaging, and SQL 2012, 2014, 2016.
• Asset Management experience with tools and process.
• Knowledgeable in Information Security principles.
• Coordinated mailbox moves to Microsoft Exchange 2013 databases for users and ensured continued connectivity.
• Fast learner who continually works to improve skills and increase professional knowledge.
• Highly motivated IT professional with over 6 years of industry experience providing technical solutions.
• DNS and WAN protocols related to voice technologies.
• Ability to install various accessories such as Microsoft Office tools, antivirus and other applications.
• Experience deploying and maintaining Lync server 2010/2013 application server
• Deployed Active Directory environment including file shares and DNS to replace workgroup-based infrastructure.
• Exceptionally detail-oriented, even when multi-taking, and able to employ strong reasoning and exceptional customer service orientation even under pressure.
• Experience with Microsoft Windows Server, Windows Networks, Messaging Systems and VOIP.
• External connectivity support through Edge server deployments.
• Reliable team player with excellent communication skills and a “willing to Learn” mindset.
• Experience with the installation, configuration, maintenance and administration of Windows server 2003, 2008, 2008R2, and 2012 at a single or multi-level domain platform.

TECHNICAL SKILLS

Microsoft Exchange Servers: Exchange 2007, 2010, 2013, 2016, Exchange Online

Lync/Skype-for-Business: Lync Server 2010, 2013, 2015/Skype-for-Business Server Skype-for-Business Online

Windows Server: Windows Server 2000, 2008/R2, 2012/R2, Windows Server 2016 and Windows Server 2019

Microsoft Office 365: Azure ADConnect, Active Directory Federation Services (ADFS), Hybrid Configuration Wizard in Exchange Admin Center

Outlook: Outlook Client, Outlook Web App (OWA)/Outlook On the Web (OOTW) for 2016

Microsoft PowerShell: Microsoft PowerShell 2, 3, 4, 5

Microsoft System Management: SCOM, SCCM, Microsoft System Center Orchestration (SCORCH), Exchange Configuration Wizard, Exchange Admin Center (EAC), Exchange management console (EMC), PowerShell, Active Directory, Identity Management (ITIL, MIM)

Server Roles and Configurations: Client Access Server (CAS), CAS Array, Edge Server, Transport Server, DAGSSkills Load Balancing, Transport pipeline, Managed Availability

Virtualization: Microsoft Hyper-V, VMware vSphere, VMware ESXi hypervisor, VMware vCenter Server Virtual Machine, Oracle VirtualBox

UC: Lync 2013, Lync 2015/Skype-for-Business, VOIP, Chat, SMS

Network: Microsoft Hyper VMWare/VSphere, VirtualBox, Virtual Machine, Microsoft HyperV

Protocols: TCP/IP, DNS, SIP, MAPI, SMTP, POP, IMAP, DNCP, DNS

Tools: Confidential, WireShark, Mobile Iron, Iron Port, Semantec

PROFESSIONAL EXPERIENCE

Infrastructure System Admn

Confidential, Eddyville, IA

Responsibilities:

• Planted-Wide Control System Administration and Management
• Involved in Infrastructure Development and Planning
• Upgraded Windows and Plant Control system Version
• Recommended use of Azure DevOps for Migration/Conversion Planning
• Responsible for Automation System Patching, Firewall Management and Configuration
• Virtual Machine Cluster Management - Hyper V and VMware
• Patching of Quarterly Windows and Delta V Automation
• Configuration of Bug Fixes for Automation - Iteration adjustments to visual layout
• Involved in Thin Client Configuration and deployment
• Server Staging for Simulation systems
• Ticket Management in Remedy
• Use of Microsoft Teams/SharePoint for Documentation and Task Management
• Worked with a 7-member team including 7 supervisors, 9 Sites were managed by the team (Memphis TN, Blair NE, Eddyville IA, Cedar Rapids IA, Fort Dodge IA, Dayton OH, Hammond IN, Indianapolis IN, Wahpeton ND)
• Expertise in the Life Cycle Management for all Sites
• Received On-Site Support for each plant site when needed
• Emerson, Dell, and Cisco Smart switch management
• Held Weekly Teams Software Calls with Automation Stakeholders (Upper management)
• PowerShell Scripting for Routine database cleanup and purging
• KBA Reviews and Approvals as Delta V Automation systems get updated and patched via the Emerson Guardian System
• Scheduled site walkthroughs to evaluate Client needs and provide quotes from contracted vendors for any on-the-ground/hardware upgrade

Senior Microsoft Exchange Systems Engineer

Confidential, West Palm Beach, FL

Responsibilities:

• Windows System Admins
• Linux System Admins
• Ivanti Ticket System Admins
• UC and UM Admins
• Storage Admins
• Virtualization Admins
• Backup Admins
• System Maintenance Admins (SCCM, SCOM)
• Lync 2010 to Skype 2015 Migration:
• Virtualized OS builds created for Skype 2015 deployment.
• Disabled persistent chat for CJIS compliance.
• Topology Adjusted for a standard edition deployment (Smaller Teams use the application).
• 2013 Architecture:
• 10 Servers: (6-HQ), (4-DR) in DAG.
• 4 Hub Transport Servers.
• 2019 Architecture:
• 12 Servers: (6-HQ), (6-DR) in DAG.
• 2 Dedicated Hub Transport Servers.
• Exchange Migration Prep:
• Exchange 2010 Hub transport uninstallation and decommission.
• Exchange CU12 to CU23 upgrade.
• Enabling TLS Protocol 1.2 from 1.1.
• Exchange SMTP Relay Server Build - Hub Transport replacement.
• Exchange 2019 hardware installation and prep - monitoring agents and operating systems.
• Exchange Server Hitachi LUN provisions.
• Batch planning and distribution.
• Migrating 5000 users and public folders from 36 Databases to 72.
• Creating randomization formula to distribute users based on database numbers.
• Exchange Disaster Recovery planning.
• Exchange Daily Maintenance:
• Environment reports of current database allocation and percentages.
• Server version checks after patching.
• Mail flow and server health reports.

Senior Microsoft Exchange Engineer

Confidential, Atlanta, GA

Responsibilities:

• Analyzed on premise Exchange metrics and used the Exchange calculator to plan for the Exchange migration.
• Update and patch Windows servers.
• Readied current Exchange email environment for migration to Exchange 2013 on premises with updates and patches.
• Prepared virtual servers using VMWare and WM Workstation for testing and interim migration server.
• Worked with networking teams to ensure proper routing, authentication, communication.
• Ran health checks on the current deployment and reported to management on current infrastructure and needed changes.
• Ran Microsoft Best Practice Analyzer and noted suggested configuration alterations.
• Checked health of DAG and replication of databases.
• Checked for mailbox corruption on source servers and made repairs before migration.
• Troubleshooting of issues with database copies and lag in replication; backups of Active Directory and use of Active Directory to prepare user data for migration.
• Implemented Windows servers and created DAGs for the new Exchange environment.
• Created test batches in virtual environment and tested migration.
• Created batches of users with PowerShell to move Exchange 2010 mailboxes to Exchange 2013 mailboxes.
• Monitored mailbox moves using migration reporting and addressed issues with bad items and failed moves.
• Modified retention policies, journaling rules, and archiving policies for users and databases.
• Create DAG configuration for High Availability of mailbox databases.
• Used Azure AD connect to sync the Active Directory credentials to the cloud.
• Used Microsoft Intune Integration with a Security Group for Advance MDM management on the Hybrid Exchange environment.
• Installed Azure AD Connect and configured it to sync with the 0ffice 365 tenant.
• Installed a Passive Azure AD Connect Server to provide High Availability.
• Used IDfix Tool to detect and correct issues on Active Directory before the migration.
• Created PowerShell scripts to change the UPN for multiple groups of users on the Active Directory.
• Setup the hybrid environment and moved mailboxes to 0ffice 365 in a phased migration of 500 mailboxes in a batch, verifying each batch immediately.
• Enabled Skype-for-Business feature for Office 365 migrated users.

Microsoft Exchange Engineer

Confidential, Carrollton, TX

Responsibilities:

• Updated and patched Windows 2012/R2 servers and prepare and updated Exchange 2013 servers with cumulative update.
• Continued to maintain the Client Access Server role and Mailbox role.
• Built Exchange 2016 servers and installed them alongside the Exchange 2013 servers.
• Made sure the Azure Active Directory Connector is up to date and verified that the server is joined to the appropriate internal Active Directory domain.
• Prepared third-party certificates on the server by importing them with the MMC snap-in certificates into the server’s personal certificates to help Exchange detect them during the installation. Implemented Exchange 2016 installation on each server.
• Updated the Service Connection Point (SCP) using the old Exchange server name using the Exchange Management Shell.
• Imported the Exchange UCC certificate by exporting the certificate from the source server and importing it on the destination server.
• Updated local DNS entries for mail, Autodiscover and such, and updated firewall rules, and updated send connectors.
• Setup and configured storage volumes and mailbox databases on the new server and migrated any remaining mailbox data.
• Ran several PowerShell commands to prepare legacy server for uninstall using PowerShell.
• Uninstalled the Legacy Exchange Server; Ran the PoSH snippets Exchange Management Shell as Administrator.
• Using the Exchange Admin Center uninstalled and decommissioned the legacy Exchange server.
• Ran the new hybrid configuration wizard to update the hybrid configuration from Exchange 2013 to Exchange 2016.

Microsoft Exchange Engineer

Confidential, Lincoln, NE

Responsibilities:

• Used Exchange Calculator to evaluate current environment against needs set in requirement gathering meeting with Stakeholders.
• Implemented extra virtual server using Virtual machine to run test migration and verified migration results.
• Created test accounts and did a pilot migration.
• Rolled-out implementation of Office 365.; Implemented Office 365, verified and configured domain in Office 365.
• Installed Azure AD Connect and configured it to sync with the 0ffice 365 tenant and ADFS for Active Directory synchronization/Federation with Azure Active Directory.
• Utilized the Hybrid Configuration Wizard (HCW) on Exchange 2013 to establish send and receive connectors with Office 365.
• Created migration batches in the Office 365 Admin Center, and used PowerShell to check the status of the migration, and get statistics.
• Troubleshot migration errors, such as failed mailbox moves, and connectivity errors, etc.
• Used IdFix Tool to detect and correct issues on Active Directory before the migration.
• Created PowerShell scripts to change the UPN for multiple groups of users on the Active Directory.
• Matched the Primary SMTP Address with the new UPN using scripts on the Active Directory.
• Enabled Skype-for-Business feature for Office 365 migrated users.
• Architected a new messaging environment to include a dual DAG for high availability and failover scenarios.
• Migrated users from Skype on-prem server 2015 to Skype online in hybrid for key executives with use of Microsoft Exchange 2013 on prem synchronized to Office 365.
• Troubleshot migration errors, and validated integrity of all data and files.
• Provided knowledge transfer and training for I.T. help desk staff, L3 engineering support and assistance with Outlook, InTune and end-users.
• After sufficient period decommissioned legacy on-prem Exchange servers, leaving one Exchange 2013 to sync with Office 365 and Skype for Business.

Microsoft Exchange Engineer

Confidential, Austin, Tx

Responsibilities:

• Analyzed current environment consisting of Windows server 2012R2, Exchange 2013 with Outlook client.
• Created test accounts and did a pilot migration.
• Rolled-out implementation of Office 365.; Implemented Office 365, verified and configured domain in Office 365.
• Configured Azure AD Connect and ADFS for Active Directory synchronization/Federation with Azure Active Directory.
• Utilized the Hybrid Configuration Wizard (HCW) on Exchange 2013 to establish send and receive connectors with Office 365.
• Created migration batches in the Office 365 Admin Center, and used PowerShell to check the status of the migration, and get statistics.
• Troubleshot migration errors, such as failed mailbox moves, and connectivity errors, etc.
• Assigned licenses in Office 365.
• Used Azure AD connect to sync the Active Directory credentials to the cloud, replacing the Barracuda and ZixGateway.
• Replicated the policies to EOP for DLP and encryption for compliance.
• Used Microsoft Intune Integration with a Security Group for Advance MDM management on the Hybrid Exchange environment.
• Installed Azure AD Connect and configured it to sync with the 0ffice 365 tenant.
• Installed a Passive Azure AD Connect Server to provide High Availability.
• Used IdFix Tool to detect and correct issues on Active Directory before the migration.
• Decommissioned legacy servers after period of shut-down.

Microsoft Exchange Engineer & Systems Administrator

Confidential, Austin, TX

Responsibilities:

• Designed, tested, and implemented Active Directory domains in a secured environment.
• Designed, tested, and implemented the Exchange 2013 messaging system.
• Developed the migration strategy from the legacy Exchange 2010 system.
• Tested and implemented a baseline workstation image running Windows XP and Office 2003 using Windows Deployment Services and PXE boot.
• Created and managed Group Policy Objects, OU's, Users, Groups, Computers, and permissions in Active Directory.
• Installed and configured Windows Server Update Services in a secured environment.
• Assisted with the Design, testing and implementation of upgrading workstations from Windows XP to Windows 7.
• Assisted with the preparation and upgrade of the existing Active Directory network from Windows 2008 to Windows 2012/R2.
• Specialized in troubleshooting, configuring, maintenance, installations, imaging, and deployment of Microsoft Exchange.
• Implemented and tested new MS Exchange 2013 Server along with Archiving systems,
• Verified network and server configurations, tested virtual implementation, and readied servers for application deployment.
• Performance tuned and optimized Exchange 2013 Server for maximum performance and continued operation.
• Managed Servers using Scripting, PowerShell, & Active Directory tools.
• Monitored and Managed Microsoft Exchange Server 2010/2013.
• Troubleshooting Exchange Database problems and performed restores.
• Implemented Windows Server Clustering for Exchange 2013 high availability with SCR, LCR, CCR.
• Migration of Windows Server 2008 to Windows Server 2012 R2 and Active Directory components.
• Installing and configuring Windows … Advance Server, converting the Server as a Domain controller and installing Active Directory.
• Installation, configuration and Troubleshooting of server with Windows 2008/2012 Active Directory.
• Windows Server Administration including Active Directory and Exchange
• Implementation and configuration of Windows servers.
• Utilized email security tools such as DKIM, SPF and DMARC.
• Perform large email searches for Freedom of Information Act (FOIA) requests, malicious emails, and security violations
• Monitored email security using IronPort
• Ensured all servers are up to date with latest security updates and software upgrades