IOT Engineering Technician Resume Orlando, Florida - Hire IT People

SUMMARY

A highly technical Confidential veteran with 5+ years of experience who is looking to provide added value by contributing both military education, civilian education, and experience in a networking role.
A detail - oriented professional with a history of exceptional performance, strong knowledge of networking concepts, and the proven ability to offer top-quality technical solutions. Active: Secret Security Clearance

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Orlando, Florida

Technician, Managed Services

Responsibilities:

Monitors and manages customer networking, datacenter, security, and collaboration platforms using Zenoss, Nimsoft, and other network management tools.
Troubleshoots and resolves network incidents involving Juniper and Cisco routers, switches, Firewalls, APs, and UPSs.
Uses vendor cloud solutions such as Cisco Meraki and Cradlepoint to triage alerts and assist in implementing failover procedures.
Interacts with customers, peers, and management via phone, IM, video, and email to ensure customer issues are resolved per contracted SLA’s.
Facilitates coordination with our user community, a field services team, and telecommunication partners for both Break/Fix actions, as well as Change Management activities
Monitors and analyzes network performance alerts within LANs, WANs, and wireless environments and assist customers with remediation.
Documents actions and communication in ServiceNow.

Confidential, Orlando, FL

IOT Engineering Technician

Responsibilities:

Configures Cisco C881, C887, ASR920, ISR4331 routers, CGS-2520 and IE-3000 switches utilizing configuration elements and templates provided by customers and staff.
Installs, updates, and verifies IOS on Cisco ASA 5508-X using CLI.
Facilitates training procedures related to configuration of network devices to other employees within the company.
Supports engineers in testing configurations to ensure devices function according to their intended specifications as requested.
Communicates with customer technical support network staff and management through email and phone to troubleshoot layer 2 and layer 3 network device and configuration issues.
Routinely updates detailed documents and spreadsheets for multiple projects within desired timelines.

Confidential, Orlando, FL

Tech Support Specialist - Intern

Responsibilities:

Classroom PC set up for technical courses from Microsoft, Cisco, VMware, CompTIA and more.
Ensured proper configuration for network connectivity and use dual-boot for multiple operating systems as required for day and evening IT technical classes.
Configured software, hardware, and connectivity issues as required.

Confidential

Satellite Communications Systems Team Leader

Responsibilities:

Supervised a team of 5 junior level satellite technicians and ensured team proficiency in equipment operation/maintenance procedures resulting in a 99.7% reliability rating on critical communication links.
Provided continuous service by assisting customers to troubleshoot voice and data communications equipment and support of contingency planning for service interruptions.
Facilitated training of communications security procedures to over 50 military and civilian employees.
Received excellence rating for requisitioning, issuing, and loading over 110 communications security encryption keys without a single incident.
Managed and configured Cisco Unified Communications Manager version 8.02 to provide multiple customers with voice services.
Configured and verified encapsulation and IP address settings using Cisco commands on series 2900 routers to support and maintained network operations in various remote locations.
Escalated incidents to Tier 2 Network Support through use of BMC Remedy IT Service Management Ticketing System, maintained detailed logs, and provided management with progress updates for each incident.

Confidential, Fort Bliss, TX

Satellite Communications Systems Technician

Responsibilities:

Installed, configured, and operated Digital Communications Satellite Subsystems that provided services to over 1100 users in various locations.
Monitored non-secure and secure Internet Protocol router networks through Network Management System.
Managed intricate Time Division Multiple Access and Frequency Division Multiple Access satellite network resulting in 99% reliability of customer data and voice services.
Assisted Network Operations Manager in configuring multiple VLANs on Cisco 2950 switches.