SUMMARY

• Having 13 years of work experience in SCCM and having basic experience in SCOM.
• Currently working as SCCM Engineer.
• Proficient in day to day troubleshooting in SCCM based on the user requests like replication, distribution, deployment, collection, checking component status, boundaries, RBAC issues, managing WSUS, TS, PXE, SCCM client issues

TECHNICAL SKILLS

• Application Packaging
• Application deployment
• SCCM/MECM
• Microsoft Intune
• Endpoint management
• Endpoint security
• Autopilot / Install shield
• Troubleshooting
• VMware
• Migration
• VDI
• MEM / MDM
• Configuration
• Microsoft 365
• VB Scripting
• PowerShell Scripting
• Active Directory
• Azure Active Directory
• DNS / DHCP
• Windows Server

PROFESSIONAL EXPERIENCE

SCCM Engineer / Application Packager

Confidential - TX

Responsibilities:

• Provided Infrastructure and Design plan for setting up and maintaining SCCM 2203 environment
• Provided best practice guidance on setting up and maintaining a solid patching solution using SCCM 2203
• Created Desired Configuration Management (DCM) baselines to help maintain desired configurations across servers
• Expertise in packaging tools like Wise Package Studio, Flexera Adminstudio InstallShield, App V 5.0 sp1 and VM Ware ThinAPP 4.7
• Worked on Deployment Toolkit (MDT), and User State Migration Tool (USMT)
• Deployed Microsoft updates and security patches via SCCM 2203
• Microsoft SCCM\MECM 2203 package creation and task sequence advertisements
• Expertise in implementing Intune integrated with SCCM for Hybrid Mode operation
• Designed, configured, built Microsoft Endpoint Manager solutions to support the desktop environment, including SCCM, Intune, Cloud-attached Management, Desktop Analytics, App management, software updates and Device Compliance
• Worked in Deploying applications and patches using SCCM 2203
• Experience in creating AD Groups, adding, and deleting Users to the AD Groups
• Troubleshooted client connectivity and package installation issues by analyzing SMS/SCCM logs
• Deployed the App-v packages using SCCM\MECM 2203
• On-Call support and generation of SCCM reports on various requirements and deployment status, troubleshooting deployment failures
• Provided advanced management of servers, operating systems, and IT support tools/technologies
• Responsible for day-to-day management and maintenance of an enterprise-wide co-management of Microsoft Endpoint Configuration Manager (MECM) / SCCM systems
• Customized packaging for software installations using Admin-Studio, Wise, PowerShell, and VBScript
• Knowledge of MDM, MAM, Azure AD and Autopilot profiles for windows and IOS devices
• Experienced in managing Windows-based systems using Microsoft Azure platform including virtual machines, storage, networking, and web services
• Proficient in deploying, configuring, and troubleshooting Azure components, such as Site Recovery, Backup, Automation, and Network Security Groups
• Software Support for Microsoft Intune and Office 365 MDM (Mobile Device Management) Configure
• Intune in support of M365 and Windows 365 initiatives, Windows Defender and Bitlocker
• Used Install Shield Editor 2012 for editing and building MSI (Microsoft Installer) files for the application
• Worked on virtualizing the applications using App V 5.0 and publishing them to users using SCCM 2203

Application Packager / SCCM Administrator

Confidential - Dallas, TX

Responsibilities:

• Process planning and workflow of SCCM 2016 Operating System Deployment from Windows 7 to Windows 10 in an 50,000 node multi-domain\multi-site environment
• Worked on converting the applications which were packaged using old SMS or Zen works into Windows installer packages
• 3rd level Support to local SCCM Administrators and Desktop Engineers of SCCM 2016 OSD project with New, Refresh and Reload scenarios
• Used Microsoft Management Console (MMC) to administer and to publish information in the directory for Active Directory Users and Computers
• Implementation of SCCM 2016 Operating System Deployment from Windows 7 to Windows 10 in a NWDC Site including User State Migration using Microsoft’s USMT 40
• Package creation and Distribution via SCCM 2016
• Domain and Local accounts, Cross domain authentications are managed by Active Directory
• Windows 7 and 10 Package Deployment and OSD
• Used Group Policy to define policy settings that are applied to either machines or users
• Manages desktop security infrastructure, Symantec antivirus endpoint management
• Complete Windows Desktop image engineering using Microsoft MDT 2013, ImageX and WAIK
• Created Task Sequence & Task Sequence Media for Base OS, Driver Packages, and Application Packages
• Build and maintain scalable SCCM environment for central desktop management
• Involved with all SCCM design issues and troubleshooting
• Integrated windows hardware and peripheral solutions into MECM
• Worked with Microsoft users and with support team in the implementation of Intune and Autopilot to manage mobile devices to access the corporate applications
• Deploy Mobile Endpoint Management and co-management solutions involving SCCM and Intune for modern management of on prem and cloud desktop endpoints
• Implementing Intune Autopilot and configuring profiles to match GPOs
• Create and manage client OS builds using SCCM/MECM 2111, MDT, Intune, Autopilot
• Expertise in Windows Installer technology, Application packaging using InstallShield/Admi studio, Wise package Studio and Application virtualization using APP-V 5.2/5.1/5.0/4.6
• Setup packages (MSI’s) on Windows 10, Win 7 platforms and modified the legacy applications using silent switches and customizations using PowerShell and PS-App Deploy Toolkit
• Worked with end users to troubleshoot problems with the packaged applications

SCCM Administrator

Confidential - San Jose, CA

Responsibilities:

• Extensively used PowerShell, VB Scripting and Wise Scripting to implement Custom Actions in an MSI and for Automation
• Experience in deploying application through Citrix Xenapp 5 including Application Streaming Process, Application Delivery Criteria and User Profiles
• Designed, tested, and executed Windows 10 operating system deployments using Intune Autopilot
• Configured Intune for MDM and MAM
• Good experience on Intune management and windows autopilot
• Experience in generating Reports on SCCM using SQL management Studio
• Demonstrated experience in SCCM 2012/2016 Implementation to servers and workstations
• Worked with SMS/SCCM Admin Console features & functions and comprehends the SMS/SCCM client logs in relation to SMS/SCCM client installation, software distribution, remote control
• Assist in the resolution of medium to high complexity issues affecting Microsoft technologies, Microsoft Server, Windows 10 endpoints, Messaging, SCCM, Office 365, Azure, Antivirus and Directory Services
• Experience in the creation and maintenance of Azure VMs, configuring and maintaining virtual networks, and deploying applications to Azure
• Implemented and maintained Azure Active Directory, Azure Site Recovery, Azure Monitor, and Azure Automation
• Configured Security Patch Deployment Packages using SCCM 2016
• Deployed applications using SCCM 2016.Target collections of users
• Deploying packages to end-user machines in production environment using SCCM 2016. Console
• Creating/managing Operating System images for different hardware models supported in the company. This includes task sequences, injecting drivers to image or creating driver packages
• Worked on BMC Remedy and Service Now with ITIL Process and good understanding of Incident, Problem and Change Management process
• Responsible for creation of SCCM 2016 packages, programs and package distribution, pretesting deployment & functionality
• Worked in SCCM application configuration and task sequencing
• Prepare and execute infrastructure test plans and test cases and tracking defects
• Crafted proactive and automated scripts and tools
• Migrating applications from Windows XP to Windows 7 64-bit environment
• Worked with Flexera Admin Studio 11.0 to repackage various applications and build MSI packages and Transforms (MST) and Patches (MSP)

System Engineer

Confidential - Fremont, CA

Responsibilities:

• Sr. Systems administrator experience in enterprise environment
• Experience in Maintenance & Administration of AD 2003, Exchange 2003, SMS 2003, VMWare IT infrastructure facilities in enterprise environment where number of users run into multiple 1000s
• Experience in plan, design and implementation of Active Directory 2003, Exchange 2003, and SMS 2003
• Experience in Project management and team supervision. Strong analytical and troubleshooting skills and Strong technical writing and documentation skills
• Build, configure and support HP servers running Microsoft Windows
• Windows server and Citrix support in global environment which remoter server support
• Group policy and user account management utilizing a multiple domain directory structure in Active Directory
• Administering user accounts, permissions, backups, troubleshoot network problems on Windows servers
• Windows updates and fixes and security patch management and deployment
• Network support with DNS, WINS and DHCP administration

Windows Administrator

Confidential - Winston Salem, NC

Responsibilities:

• Responsible for supporting: Windows XP/Vista/Windows 7/ Office2003 and 2007, Windows Server, Small Business Server 2003/2008, Backup products, Anti- Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless routers, and Firewall Configurations
• Installed, configured, test, and maintain system management tools, infrastructure, and servers
• Windows server build, setup, deployment, maintenance & operation for day-to-day support
• Provides support for software, hardware and networking support for desktops, laptops, and servers
• Configured Group Policy Settings in Windows server 2012 platform
• Resolved issues with Shared Mailbox, conference rooms, distribution list, Calendar, and Active sync
• Implementation and configuration of LAN and WAN in system for different departments