SUMMARY

• 12+ years of experience in Infrastructure Management in SCCM Administration, Software Distribution, Patching, Windows OS Deployment, and all technologies associated with it
• Extensive Experience of application packaging, system support/packaging/ infrastructure engineer, application virtualization, system support, package and policy deployments, execution, monitoring with ability to support multiple tasks
• Worked with Microsoft users and with support team in the implementation of Intune and Autopilot to manage mobile devices to access the corporate applications
• Experience in packaging application using Wise Package Studio, Install Shield admin studio
• Converted AOT/AXT Application Packages to MSI Packages
• Experienced in System Center Configuration Manager 2012 R2 & CB, Microsoft Deployment Toolkit version 8456 (MDT), and Windows Deployment Services (WDS).
• Experience in Deploying Custom Windows Images utilizing Microsoft Deployment Tool kit 8456.
• Experience in creating Transforms (MST), Patches (MSP) and Merge Modules (MSM) etc. for use with MSI’s.
• Good Exposure to Windows 10 enterprise sync functionality together with UE - V 2.0 & 2.1, on on-premises domain-joined computers.
• Extensive experience in packaging applications using WISE Package Studio 4.6/5.6/6.0/7.0/8.0, InstallShield Admi Studio 8.5/10/10.5/11, and SCCM 2016
• Packaged applications using Wise Packaging Studio
• Good Experience in testing & validating the network and storage drivers on WINPE Boot image from Win 10 Application Deployment Toolkit (ADK).
• Experience on using various tools: thin app, USMT 2.0/3.0/4.0, Xen Desktop for migrating from any of all versions of Windows Operating Systems, Windows 7 to windows 10
• Extensive experience in analysing public key (PKI) s for security enhancements and troubleshooting related issues on SCCM DPs/IIS 7.0 using PKI s.
• Experience in Deployment of Windows 10 using OSD Task Sequences of SCCM CB-MDT 8456 Integration, USMT 5.0, and WDS while leveraging Intel's AMT VPro Technology for Zero-Touch Installations
• Experience in Azure Active Directory for Setup and creating user accounts and groups
• Windows 2008/2012/2016 Azure Active Directory Level-3 working knowledge.
• Knowledge of sites, site roles, and site component configuration: including Primary and Secondary sites, Distribution Points, Pull Distribution Points, discovery, boundaries, Application Catalog, and client policies.
• Knowledge of Windows Registry, File System, Services, ODBC Connections, and other facets of Windows’s OS.
• Good exposure to VMware Environment Administration, Server administration, Microsoft Intune, and Storage administration
• Good exposure to setting up the NAS Drives to handle the backup of User State Migration from user’s systems in Win10/11 Replace and Refresh Scenarios.
• Worked on Windows Registry, File System, Services, Devices, Hardware Drivers, and Security, Active directory services, and GPOs.
• Manage Endpoint Security environments and deliver services using End point Security tools (EPTM, HIDS, HIPS)
• Responsible for day-to-day management and maintenance of an enterprise-wide co-management of Microsoft Endpoint Configuration Manager (MECM) / SCCM systems.
• Worked with CrowdStrike for endpoint security to identify and respond to the attacks.
• Worked extensively on the Wise script, VBScript, PSADT, and PowerShell.
• Providing Support to Desktops & Laptops, Experience in Ticket Monitoring Tools Configuration of IP Phones.
• Used various debugging tools like Procmon, Installwatchpro, ACDC, ADK, CMRC Viewer, DART, Windebugger, Blusecreenviewer, Fidler, Putty, Filezilla and InCtrl.
• Assisted end users with all problems that are encountered with their computer systems and the MDT image.
• Maintained up-to-date documentation of IT procedures, system configuration standards, DP maintenance, and upgrades
• Troubleshooting/Problem-solving skills and providing Technical Support.

PROFESSIONAL EXPERIENCE

Sr SCCM Engineer

Confidential | Charlotte, NC

Responsibilities:

• Involved in Designing and Building a Windows 10 Enterprise x64 Bit Image with Dell Data Security Bitlocker Encryption to migrate 3000+ Windows 10 Operating systems to Windows 11 1909/20H2.
• Employed OSD, Microsoft Deployment Toolkit, PowerShell scripting, and change management techniques to meet bi-weekly customer OS refreshes, which are 99.9% automated (LTI).
• Responsible for enterprise wide SCCM management including architecting, building, deploying, implementing, managing, and troubleshooting Microsoft SCCM servers in the enterprise, and deploying and managing SCCM agents to desktops & VDI Machines.
• Created a Custom HTA for supporting Windows 10 Image deployment for different locations across the globe in a Single Task sequence that handles applying the correct Language pack, setting the Keyboard Layout, UI Language and Regional settings.
• Configured Autopilot, Device reset, Modern Roaming Profiles, Windows update for Business (WUfB) & deployed Bitlocker Client Polices using Microsoft Intune.
• Responsible for Packaging and creating SCCM automated Application Installers for all Widely used Shop-Floor Mechanical Desktop Applications using PowerShell Application Deployment Toolkit (PSADT) v3.8.4, Flexera InstallShield 22 & Flexera Admin Studio Suite 2022.
• Published Win32 Applications, configured conditional access & Apple/Android Push Notification s using Intune.
• In-depth knowledge of scripting languages such as PowerShell, Azure Active Directory group policy, Orchestration, and automation
• Create and manage client OS builds using SCCM, MDT, Intune, Autopilot
• Created Azure Active Directory, Configuration Manger, Microsoft Intune, and Windows 10 diagrams based off Enterprise Customers Infrastructure assessment; engineered customers deployment & remediation co-management (Auto-enroll existing clients &Bootstrap with modern provisioning) approach
• Proficiency with a wide variety of operating systems, application software packages, network systems, deploying of packages and complete software life cycle
• Worked on Windows 10 and Windows 2016 server application packages
• Migrating of MDM MaaS360 implementation into Microsoft Intune/ Microsoft Endpoint Manager (MEM)
• Experience operating in a diverse endpoint environment that supports Windows, Mac, Microsoft 365 and Azure VDI environments
• Experience with VMware Workspace ONE (formerly AirWatch) MDM endpoint management.
• Support the deployment, operations, and maintenance of infrastructure & endpoint technologies
• Expertise in implementing Intune integrated with SCCM for Hybrid Mode operation
• Established a Cloud SCCM DP, installed a Cloud Management Gateway (CMG) Connection Point Role, Created a Web Server CMG & reviewed Client Communications across the Enterprise.
• Automated the entire process of updating the BIOS, converting an MBR disk to GPT, switching from legacy BIOS to UEFI, Clearing/Activating the TPM, adding the Language Pack, and placing the Machine in right OU in AD during Imaging in a Single deployable task seq that pretty much serves all the divisions across the Globe.
• Managed Microsoft Edge Browser extensions on W10 & configured Windows Hello for Business using Intune.
• Responsible for validating and automating the backup process for Dell DDPE Encryption recovery keys to Dell DDS Console server hosted in Microsoft Azure.
• Automated the process of downloading the Enterprise Win 10 OS Driver CABs by integrating the Dell Command configure Integration Suite into SCCM 2207.
• Worked on refreshing the remote site computers, backed up data, printers, updating spooler drivers, configuring mobile devices including iPad, iPhone OS-X from AirWatch/In-tune Autopilot.
• Good experience on Intune management and windows autopilot
• Maintained Windows OS provisioning process and configurations via Autopilot
• Designed, tested, and executed Windows 10 operating system deployments using Intune Autopilot
• Worked on Maintaining WSUS with current Windows Security/Critical Updates and Patches for all Windows OS.
• Responsible for Accounts Delegation, Drive Mappings-Adjusted GPO Policies for Drive Mapping, and tailored GPO Policies/Folder Redirection,
• Monitored and Administered security tools such as Antivirus, ERP, ESP, Autopilot, MDM, Intune, Policies etc., to improve the health of all mobile, Kiosk, Shop-Floor PCs, and client platforms.
• Guided/assisted various IT teams in supporting SCCM administration operations. Also provided inputs and best practices for handling Patch Management, Software Distribution and custom SCCM reports.
• Created an AD Clean-up nightly PowerShell script that will clean-up the obsolete users, computers, group accounts and Delegated permissions to the AD Group Members at the granular level and audited them at regular intervals Utilizing AD engine Audit Plus.
• Troubleshooting packages in APP-V sequencer and AdminStudio basically MSI
• Used AdminStudio APP-V launcher test the Virtual packages on a Client Machine after Installed APP-V Client before Deploying through SCCM 2007
• Reviewed and Patched the Windows 10 (1909/2004/20 H2) Desktops and bought it to the latest OS build 21H1 and 21H2, and patched Windows Servers 2016/2019/2022 with the latest Cumulative updates & Security Patches.
• Provided support for core Windows technologies including AD, DNS, DHCP, and Hyper-V technologies.
• SPOC for the entire PC Refresh Windows 10 project provided to multiple technicians, IT analysts and created Documentation in SharePoint 2021 on major troubleshooting issues, installation procedures, Image Version control, and IRGFs to project teams.

Environment: SCCM 2203/2207, MDT ver 8456, VMware V-Sphere Web Client 6.5, Microsoft Intune, Windows 10 21H1/21H2, Windows 11 22H2, PowerShell, SQL Server 2021, O365 Products, UE-V 5.1 SP1, ADK, DISM, Windows Image Configuration Designer, Power BI, Dell CCTK 5.0, Kerberos, LDAP, IIS, Microsoft Assessment and Planning toolkit.

Sr. SCCM Admin

Confidential, Rochester, NY

Responsibilities:

• Involved deeply in migrating Windows 7 machines to Windows 10. Responsible for replacing 2500+ desktop and laptop computers with new hardware running Windows 10.
• Designed/Developed Imaging Solutions for Dell & Lenovo Models and deployed the Model specific Task sequence to the Stores and Clinical Centers utilizing SCCM Current Branch integrated with MDT 2013.
• Deployed applications through Current Branch (SCCM CB) and SCCM 2012 and performed test installations on Windows 7 (x64 & x86 bit), Windows 10, and Windows Server 2012 R2
• Analyzed, planned, implemented, documented, and managed the enterprise structural framework to align IT strategy and systems with the contract.
• Worked on shimming legacy application for WIN 10 compatibility and complex packages
• Documented the entire Application Packaging process, created Packaging Cookbook
• Involved in Internal Testing of the packaged applications for standards and functionality before submitting to the Testing Team packages to workstations (endpoints)
• Test and implement technical policies using Group Policy, Microsoft Endpoint Manager, and PowerShell as needed.
• Working with Azure, Intune, Autopilot, MAM/MDM, Store for Business
• Created Azure Active Directory, Configuration Manger, Microsoft Intune, and Windows 10 diagrams based off Enterprise Customers Infrastructure assessment; engineered customers deployment & remediation co-management (Auto-enroll existing clients &Bootstrap with modern provisioning) approach
• Setup and created user accounts and groups using Azure Active Directory
• Core experience in Windows, Azure Active Directory, VMware vSphere and vRealize Suite, vRealize Automation (vRA), vRealize Orchestrator (VRO), Horizon View administration in a global & heterogeneous environment.
• Created Task Sequence & Task Sequence Media for Base OS, Driver Packages, and Application Packages
• Part of the packaging team where we have packaged 100s of third party and in-house applications for distribution
• Ensured Policies defined by the IT Security Team are well implemented and protected.
• Maintenance of Intune policies, baselines, and conditional access rules for Windows 10.
• Created and deployed the windows 10 security baselines from Intune.
• Developed and maintained SCCM configuration item (CI) tables and configuration guides for step-by-step OS and application installation, configuration, change and release management.
• Created custom UDI Wizards utilizing MDT Wizard Studio Editor to handle the technician Driven OS Deployments & used PROCMON to troubleshoot BSOD Errors on Newer enterprise Hardware Models.
• Developed and maintained multiple Power BI dashboards/reports and content Packs.
• Worked on integrating PowerShell App Deployment Toolkit (PSADT) v3.7.0 to Flexera Admin Studio Suite.
• Used the Microsoft Office Customization Tool (OCT) to Deploy Office 2016 products into our Environment and Responsible for creating packages for O365 Pro Plus Products
• Used Dameware Mini Control Service 10.0 for Remoting into users’ desktops located at various Locations.
• Used Develop and document processes to deploy Zero Touch Installation (ZTI) images for a Windows 10 Enterprise environment utilizing MDT and SCCM.
• Worked on issues relating to UE-V 2.1 that wasn’t synchronizing taskbar settings between Windows 10 devices and devices running previous operating systems.
• Remediated the Issue Logs in Edge & IE11 Browser observed amid the Win 10 Migrations.
• Remediated the Web Application’ Enterprise Mode Site Manager to use Edge as a default browser in Win 10.
• Been the part of IE11 Project Team and actively involved in meetings with the Communications group, Security Operation Center (SOC) Group, and Web Owners in ensuring that all Web Applications be IE11 compatible.
• Used Execution Plan, SQL Profiler, and Database Engine Tuning Advisor to optimize queries and enhance the performance of SCCM production databases.
• Utilizing Custom PowerShell Scripts, I Created SCCM deployable O365 Pro Plus Suite App objects with Access, Visio, and Project Online that can uninstall the standalone office versions if present on Windows 10.
• Involved in Windows scripting host, Software testing, security patch, and hotfix deployment via SCCM CB.
• Worked on a wide range of issues such as installing or updating operating systems, imaging/backing up of machines, diagnosing hardware issues, replacing phone and laptop components, selecting components & building computers.
• Consolidated Multiple OUs in AD to better implement and manage the Group Policies & Utilized LDAP Queries to modify the User accounts and to pull out the reports.
• Groom the new joiners and conduct the s, SOP documents creation and review, run book, Design document creation.
• Working on ACT tool to Aptitude Report for on Application Compatibility Testing, Like Win-7, 64 - Bit, Application Virtualization, Windows Server 2008 R2

Environment: SCCM 1902/1910, MDT 2019, Microsoft Intune, VMware V-Sphere Web Client 6.1, Windows 10 1709/1809, PowerShell, SQL Server 2012/2016, O365 Products, UE-V 5.1 SP1, DISM, Windows Image Configuration Designer, Power BI, Dell CCTK 5.0.

SCCM Admin

Confidential, Sacramento, CA

Responsibilities:

• Involved deeply in creating Applications & packages and deploying using SCCM 2016.
• Created packages, Collections, and advertisements for software deployments.
• Worked closely with application owners on any or all the application request phases until completion.
• Packaged and customized the applications as per the Client’s requirement in Windows Installer format using Admin Studio 18 and Install shield 2018.
• Creating transforms for existing vendor MSI Products.
• Application discovery of all aspects required for application installation, dependencies, and configuration.
• Working on updating and migrating packages from windows 7 to Windows10.
• Developing scripts in PowerShell and VBScript to automate package installation.
• Experience in MSI, Shims, Transforms, and scripting.
• Creating collections from the list of machines using SQL queries and deploying packages to the collection.
• Design and implement test plans for the distribution of software applications and patches on all desktop images.
• Used Process Explorer, Procmon, Beyond Compare, Time travel Tracer, WinDebugger & Wireshark, and Web Debug tools to troubleshoot any kind of Packaging related issues.
• Created migration plans from windows 7 to windows 10.
• Developing enterprise builds and deployment solutions for Windows 10 migrations.
• Building and remediation of SCCM environments, Deployment (DP), and WSUS servers.
• Incorporated Dart remote connection into the boot image to remote into the machines in the WinPE stage for troubleshooting purposes.
• Configured GPOs as well as SCCM Client policies for Windows 10 PCs.
• Created change management tickets in remedy and service now for approval purposes.

Environment: SCCM CB, MDT 2019, USMT, ADK, Admin studio 18, Install shield 2018, VMware V-Realize Web Client 6.1, Windows 10, PowerShell, Citrix servers, Share Point 2016, App-v 5.1, ProcMon, PSADT, O365 Products, UE-V 2.1 SP1, SCCM 2012 & CB.

System Admin/Application Packaging

Confidential, Arlington, TX

Responsibilities:

• Packaged applications using Wise Packaging Studio created and maintain systems documentation for testing and validation on desktop.
• Packaged applications Using VMware V-Sphere Web Client v 5.5 for non-compatible applications.
• Rationalized source media, obtained license information, and tested applications packages in a virtual environment using VMware Workstation 12.0 and V-Sphere Client 5.1 & 5.5
• Designed/Developed Application Solutions for packaging and deployments utilizing SCCM 2012
• Used VMware Workstation 12.0 and V-Sphere 5.5 to create virtual machines to package and test the packages.
• Created MSTs for both the in-house applications and vendor MSIs to modify and package them as per the organization’s packaging procedure manual using Install Shield 2012.
• Worked on and maintained workstations in a VDI Environment.
• Maintained documentation for each software package that got packaged by me
• Worked with the Business Analysts, Application Owners, Software Requestors, and end users to troubleshoot problems with the packaged applications in the various locations of Phillips66 all around the world.
• Performed software distribution and patch management to Windows desktops, laptops, and Citrix Servers.

Environment: Wise Packaging Studio, VMware V-Sphere Web Client 5.5, Windows 7, Citrix servers, Install Shield, Admin Studio 16, FileMon, PowerShell, TCP/IP View, Beyond Compare, SCCM 2012