SUMMARY

• Experienced professional with over 10+ years of IT operations expertise in Windows Domain, MS system center’s technology, VMware vSphere, security firewalls, Data Forensics, Disaster Recovery and ITIL framework.
• Proven ability to implement extensive knowledge of Microsoft System Center suite for Private Cloud including SCCM, SCSM, Orchestrator workflow scripts and DPM.
• Expertise in planning ITSM solutions and implementing System Center 2012 suite solutions: SCCM, SCSM and DPM.
• Working experience of configuring Active Directory, OU, DNS, DHCP, Group policy, Domain Controllers Replication, ISA Server, Proxy and Exchange Server.
• Experience in Security Firewalls, ACLs, Whitelist, IPSEC, VPN, Security Policies, Auditing, Zombie policies Clean - up, Application and Port Level Management.
• Knowledge of Intrusion Detection, DMZ, encryption, IPsec, proxy services, Site-Site VPN tunnels.
• Concrete understanding of Incident Management, Problem root-cause analysis, Impact Analysis and Change Management for security and operations related changes using ITIL framework.
• Exceptional ability to quickly master and apply new concepts with excellent problem-solving skills.

PROFESSIONAL EXPERIENCE

Confidential, Ohio

SCCM/EUC Team Lead

Responsibilities:

• Primary architect for designing and implementing Microsoft Endpoint Configuration Manager solution and processes for migration, including designing new agent policies and configuration baselines.
• Implementation of Microsoft Endpoint Configuration Manager 2002 with all procedures in place and in line with business requirements.
• Having all the processes automated wherever possible including patch management, application deployments, third party application’s security patching and OS deployments.
• Having OS feature upgrade process for Win 10 in place using rings approach.
• Integrating Microsoft Endpoint Configuration Manager with ServiceNow to cater user requests for Application Delivery and approval process based on ITIL guidelines.
• Designing the hierarchy, boundaries and creating collections based on the sites. Managing SCCM clients, client policies and agent health. Implementing Remote control, patch, software distribution, operating system deployment, hardware/software inventory and network access protection using SCCM CB, Intune and co-management.

Confidential

Responsibilities:

• TELUS Communications, Canada
• DLA Piper, USA
• Barrick Gold Corporation, Canada
• Brookfield Asset Management, USA
• Floyd Medical Center, USA
• Royal College of Dental Surgeons, Canada
• Redwood Bank, UK
• Instrumental in assessing and determining the requirements of the Microsoft Configurations Manager SCCM current branch (Microsoft Endpoint Configuration Manager) services.
• Designing the hierarchy, boundaries and creating collections based on the sites. Managing SCCM clients, client policies and agent health.
• Implementing Remote control, patch, software distribution, operating system deployment, hardware/software inventory and network access protection using SCCM CB, Intune and co-management.
• Create base images for different sites for remote OS deployments including embedded software packages using SCCM’s OSD feature.
• Patch management and security analysis of monthly patches and deployments.
• Configuring ADRs security updates, patch management, endpoint security module of SCCM and defining a compliance baseline.
• App Packaging and traditional style packaging of MSI and exe applications.
• Liaison with clients and providing technical and pre-sales queries based on ITIL framework of SCSM.
• Consulting clients with the best practices and proposing them with tailored infrastructure solution.
• Primary contact for the following enterprise projects in versatile industries:

Confidential

Responsibilities:

• Configuring automatic security updates and patch management for servers and workstations based on respective collections through SCCM.
• Managing security/anti-virus solution policies and scheduled tasks through centralized management via endpoint security module of SCCM 2012 and CB.
• Designing, managing and reporting of the OSD, Task Sequences in SCCM; deploying Applications, vApps and packages using SCCM CB, Intune and co-management.
• Create custom reports utilizing the SCCM DB using custom SQL queries and SQL Reporting Services Develop and manage Operating System Deployment in SCCM including best practices for maintenance and updates to OS packages
• SCCM deployment of standard software packaging and patch deployment methodologies.
• Establish compliance baseline and reporting task to auto-notify in-case of compliance breach.
• Active directory clean-up, DC replication check and GPO assessment on all the sites.
• Implementing Barracuda solution as anti-spam solution for exchange mail system.
• Implementing security zones, black and white lists for anti-spam solution.
• Implement Microsoft Service Manager SCSM 2012 and various management packs for customized operations and great user experience.

Confidential

Graduate Student Assistant

Responsibilities:

• Crucial role in designing the virtual lab architecture on VMware vSphere 5.5 platform and securing the lab environment by enforcing security policies on lab domain and firewall restrictions.
• Responsible for VMware vSphere snapshots management and ESXi updates and administration.
• Conducting the designated lab hours and monitoring individual progress of the students and helping them with various penetration tools including NMAP, Metasploit, OWASP, HYDRA, BURP, W3af, Wireshark, Back track, Kali Linux and Nessus.
• Assisting in conducting and solving Data Forensic projects using tolls like Sleuth Kit Autopsy, FTK Imager, Hex Editor, DSI write blocker, USB Historian, DumpIT and Volatility.
• Documentation and performance monitoring of the lab during peak period and distributing the server performance load by scheduling and organizing groups of students.

Confidential

System Center Consultant

Responsibilities:

• Project architecture planning, design and implementation of Microsoft’s private cloud components: SCCM, SCSM and DPM along with VMware vSphere infrastructure
• Implementing the Datacenter solutions and optimizing the operations using the Orchestrator workflows and scripts for automation.
• Configuring automatic security updates, patch management, endpoint security module of SCCM 2012 and defining a compliance baseline.
• Configuring reporting module of SCCM to report compliance discrepancies over the infrastructure.
• Implementing System Center Service Manager SCSM 2012 and various management packs to enhance the functionality for optimum utilization like Cireson and Provance Management packs.
• Configuring the reporting module and create custom reports by writing custom SQL queries and scripts for SCSM 2012.
• Responsible for Technical estimation, sizing, consulting, smooth transitioning and change management during end to end project implementation.
• Setting up Proof of Concept using VMware vSphere virtual servers as per ITIL standards and industry-oriented use-cases with performance monitoring tools.
• Out of the box implementation of the solutions and planned Upgrades and patch management of System Center 2012 components and vSphere ESXi 6.0/5.5 servers.
• Incident response and problem management with root cause analysis and KPI management.
• Design Service Catalogues and self-service portals with customized forms and reports in SCSM 2012.
• SCCM automated tasks and series management via orchestrated Cireson workflows including patch management and log-on scripts with AD Group policy enforcement.
• Security Hardening of the servers and auditing using the system logs and SIEMs.
• Ensure Firewall Policy compliance as per client required standards
• Power management and resource management of Datacenter in vSphere 6.0 along with High Availability and fault tolerance.
• Primary contact and Implementations Lead for the following enterprise projects in versatile industries:

Confidential

Operations Team Leader

Responsibilities:

• Lead the team of 4 IT Engineers and deliver optimum results in Planning, Implementation and Operation phases with close coordination and knowledge sharing process.
• Plan and implement Windows Domain infrastructure: Domain Controllers, AD group policies, Exchange Server, SCCM setup, Update Server, Proxy Server, DNS and DHCP scope.
• Plan and implement Security Firewalls and security policies, ACLs, Port level blacklisting and blocking.
• Server Security hardening and security compliance and benchmarking using MS System Center SCCM.
• Administer VMware vSphere ESXi 5.0 servers and tweak virtual infrastructure including advanced features and optimization of vSphere operations.
• Virtual VMware servers for testing environment including features like vMotion configuration, DataCenter Inventory, High Availability, Fault Tolerance, Virtual distributed switch, vSAN, Distributed Resource and Power Management configurations.
• Network load balancing and throughput monitoring through MRTG graphs and Fortigate’s dashboard.
• Major role in service delivery and service transitioning using ITIL framework.

Confidential

Systems Engineer

Responsibilities:

• Work in Implementations team of 9 IT Engineers and lead the team in multiple projects to deliver optimum results in implementation phase within the service level agreement time frame.
• Efficient implementation of solutions focusing on Windows Domain infrastructure including Acronis Backups, Veeam Virtual Backups, Splunk analytics, Manage ITIL Engine, GFI mail essentials, GFI network auditing tool, Windows Exchange and ISA server, Anti-virus and Anti-spam solutions.
• Configured and optimized Kaspersky Security solution in sync with GFI mail essentials delivering secured environment by reducing virus outbreak and spam significantly.
• Key role in planning and upgrading Server OS versions and patch management of the infrastructure using WSUS and MS System Center SCCM solutions with automated benchmarking approach.
• Leading and managing the implementations team in Acronis Backup, GFI mail and Kaspersky security related projects including post implementation support.
• Crucial role in introducing ITSM and IT Asset management solutions to the clients and including them in scope of project along with delivering satisfactory results post implementation.
• Primary contact for project implementation, coordination and support for premium clients in Kuwait region like: