TECHNICAL SKILLS

Network Operating Systems: Novell 5.0, 4.2, 4.11, 3.12, 3.11. Familiar with EtherNet, TCP/IP, DNS, and SQL.

Microsoft: NT 4.0, 2000 Server, 2000 Advanced Server, 2000 Enterprise Server, .Net, XP, 2003 Server, and Linux Setup and Installation.

Software: Microsoft Word, Excel, PowerPoint, Project, Access, Visual Basic, Office 365, DHCP, TCP/IP, DNS, Server 2003, Office 10.

Hardware: DELL PowerEdge Servers and Confidential Servers.

PROFESSIONAL EXPERIENCE

Visual Basic Programmer

Confidential

Responsibilities:

• Teachers Aide helping others receive their Confidential .
• Computer Programmer at the Confidential Graphics Plant. I used Office 2003 and 2007.
• Improved and updated their HR, shipping, pricing, chemical, and tool inventory databases.
• Produced monthly reports for the Manager and Asst. Manager.
• Produced Bar Codes and generated numbers for Texas inspection stickers.
• Updated changes and improvements to databases as required using visual basic programs.
• Solved PC hardware, software, and networking issues.
• Learned/used Visual Basic for programming between Access, Word, and Excel.

Senior Systems Engineer

Confidential, Houston, TX

Responsibilities:

• Restructured test lab by removing obsolete Dell Servers from racks.
• Reorganized existing racks in lab and production environment.
• Moved new Dell PowerEdge servers from lab into production.
• Installed Windows 2003 Server operating systems on new Dell servers
• Setup DHCP server using Windows 2003 Server.

Lead Systems Engineer / Project Manager

Confidential - Houston, TX

Responsibilities:

• Test planning, and test creation of full software lifecycle, executed and reported progress to manager and director on Confidential server software deliverables, ( Confidential Insight Manager Software).
• Administering of all Confidential server hardware and Installations.
• Developed budget for QA department, responsible for Service Level Agreements between outsourcing vendors and Confidential, hiring of outsource personnel for software development and quality assurance testing of software.
• Supervised permanent employees and large outsourcing staff in Houston and elsewhere in Texas.
• Negotiated billing rates for outsourcing needs between vendors and Confidential, tracked purchase orders for contract personnel, renewed purchase orders for contract personnel when/as necessary for software developers and quality assurance testers.
• Facilitated meetings with development and quality assurance department heads to define product functionality.
• Worked with departments on evaluating product functionality, ease of product use from a customer perspective, technical support and security analysis.
• Documented test procedures, developed new procedures for new applications moving to the internet, and trained personnel in testing procedures and in using newer technologies.
• Did Network planning to convert from Microsoft .
• Provided statistical information for all network planning, test planning, and budget planning.
• Provided statistical and matrix information for testing progress to manager and director level.
• Tested SmartStart software.
• Responsible for integration, test and qualification of new Confidential file server hardware and software products.
• Supervised up to fifteen test engineers.
• Setup hardware test configurations and perform system level testing on standalone and networked system running on Confidential and Microsoft NT server systems.
• Facilitated planning meetings to improve testing methodologies and planning for matrixes.

Senior Network Analyst

Confidential, Houston, TX

Responsibilities:

• Implemented four new Confidential SNA gateways.
• Maintained existing Confidential, NT, Lotus Notes file servers.
• Devised schedule to test and upgrade Confidential hardware ROM’s, Insight Management Agents, and memory in all, (72), Confidential file servers.
• Documented LAN environment.

Senior Network Analyst

Confidential, Houston, TX

Responsibilities:

• Upgraded existing file servers and made them Y2K compliant.
• Upgraded mail server hardware and upgraded GroupWise operating system to Y2K compliant.
• Upgraded the document system PCDOCS software for y2K compliance.

Senior Network Analyst / Project Manager

Confidential - Houston, TX

Responsibilities:

• Upgraded and maintained the operating efficiency of Attachmate Gateways and 135 Novell file servers statewide.
• Did performance monitoring of network and email traffic.
• Implemented disaster recovery procedures for multiple bank departments. Guided Help Desk in supporting Retail software.
• Wrote and updated disaster recovery procedures for entire banking operations.
• Created Lan support desk to handle server monitoring and day-to-day routine server maintenance.
• Resolved and anticipated hardware problems through strategic planning and improved customer relations with banking departments.
• Ordered, installed, and upgraded equipment for all new Retail branches and the Commercial Loans department.
• Assumed project manager roles in execution of special projects.
• Negotiated equipment pricing contracts, developed proposals and estimates to support IT infrastructures and project plans to implement the technology.
• Determine man hours to complete the assignments to meet the customer’s needs.
• Managed IT LAN and Desktop personnel during systems and software installation projects.
• Hired, trained and supervised new and contract personnel.
• Developed training manuals for new employees and documentation of LAN environment.
• Worked with vendors on pricing structure for contract staffing.

Senior Network Analyst

Confidential, Houston, TX

Responsibilities:

• Supported 1500 Banyan LAN and Windows application users.
• Assisted the Help Desk, handled E-Mail, tracked inventory, and configured Saber’s Menu System.

Senior Network Analyst

Confidential - Houston, TX

Responsibilities:

• Configured and installed for the corporate headquarters and 50 statewide branches.
• Supervised 550 users and resolved technology problems.
• Developed and implemented a night operation for information process, configured routers, and tracked inventory.
• Ordered PC equipment for all branches and installed an E-Mail system.

PC Support Technician

Confidential, Houston, TX

Responsibilities:

• Installed Novell LANs and supported over 600 PC workstations.

Litigation Support Coordinator

Confidential - Houston, TX

Responsibilities:

• Trained attorney and legal assistants in software usage.
• Designed and configured information systems to allow users access to specific databases.
• Ordered PC hardware/software and assisted the installation of a Novell Network.

Customer Service Representative

Confidential

Responsibilities:

• Coordinated sales, shipment, inventory, and statistical process control.
• Analyzed and resolved technology problems and billing discrepancies.
• Trained new employees in PC usage.