Professional Summary:

• IT professional with Seven years of experience in Network Administration, Design, Planning, Integration, Software Packaging, Distribution and Maintenance.
• Extensively worked on MSI Application Packaging using Install shield Admin studio 9.x/10.x/11.x, Wise Package Studio 5.x/6.x/7.x/8.x and Application Virtualization 4.x.
• Worked on Sequencing applications for virtual environment using Microsoft APP-V
• Worked on Novell ZEN works 10.
• Worked on VMware ThinApp 4.6.1 for packaging the applications
• Expert knowledge in Wise for Windows Installer, the entire Wise Package Studio Suite and Microsoft Windows Installer technology.
• Strong knowledge and experience on MSI, MST (Transforms), MSM (Merge Modules), MSP (Patches) and MSI database tables etc.
• Experienced in all stages of the Software Packaging lifecycle functions requirements gathering, analysis, design, development, test and implementation.
• Experience writing scripts using Wise Script, VBScript, WMI scripts, and batch files. 
  Proficiency in maintenance, troubleshooting and upgrading of applications.
• The experience which I currently have, and the ability to adapt my expertise in specific technologies in various environments ranging from small-office (25-100) desktops, to enterprise scenarios (5,000-25,000 desktops), allows me to quickly adapt a company’s process of Application Integration.
• I am able to work independently, to troubleshoot, perform root cause analysis, identify and isolate technical issues, and work in a collaborative effort with other team members as necessary to quickly and effectively resolve technical issues and provide timely status and progress reporting to customers
• Experience in Microsoft ACT, AppDNA’s Aptitude compatibility tool
• ChangeBase AOK Tool used for compatibility Testing.

Technical Skills:

MSI Technology: Wise Package Studio, Wise for Windows Installer, Install Shield Admin Studio, VMware ThinApp 4.6.1 Install Shield Developer, and Install Shield Dev Studio, APP-V (Soft Grid), Orca.
Scripting: Wise Script, VB Script and Batch Files
OS: Windows 2K, XP and 7, and MS-DOS.
Databases: ORACLE 7.x/8.0/10g/11g, MS SQL Server 6.0/7.x, and ODBC. 
Deployment: SMS 2.0/2003, SCCM 2007, Novell Zen works 10.

Educational Qualification:
Bachelors in Computer Science and Engineering

Professional Experience:

Confidential, IL July, 2012 to Current
Application Packager and System Analyst

• Repackaging and Packaging Applications using Wise and Install Shield Admin Studio.
• Creation and Implementation of Transforms (.MST), Merge Modules (.MSM) and Patches (.MSP) within an application package.
• Created virtual applications using VMware ThinApp 4.6.1
• Sequencing Applications for a virtual environment using Microsoft App-V 4.6.
• Ensured that all Software Packages functions with Windows user level permission in locked down environment.
• Ensured all files, folders, and registry keys of the application would be installed on installation and removed on uninstall.
• Created various scripts for Packages as custom actions requiring special needs that are not possible with packaging tool.
• Utilized Orca 3.1 for editing vendor MSI tables according to the Package request requirement.
• Tested Packages, which include doing a Quality Check on the created packages. In the process the packages are tested for the compliance with CLIENT policies and procedures & CLIENT standards.
• Utilized SCCM 2007 to deploy Package for QA testing, UAT and finally to End-Users.
• Using SCCM Configuration Manager created complex query based user and computer Collections, Packages, Advertisements for Software Packages and provided status reports to the supervisor.
• Follow up with Vendors & Server support team to resolve pending Install issues as well as Roll outs of packaged Applications.
• Work with application development team to provide stable installation packages on time and to specifications.

Environment: Windows XP SP3 / Windows 7, Citrix 4.x, Novell ZEN works, ChangeBase (AOK), AppDNA, Wise Package Studio 8.0, VMware ThinApp 4.6.1, Microsoft Application Virtualization 4.6 (APP-V ), Active Directory, VMware workstation 7, SCCM 2007, Orca 5.0, Wise script, VB script, Batch files, and Beyond Compare

Confidential, MI March, 2012 to June, 2012
Application Packager and System Analyst

• Played major role in Application Packaging team migrating from Windows XP to Windows 7 (32 and 64 bit) using Admin studio 10.
• Responsible for converting legacy application into MSI using Admin studio 10 and Novell ZEN works.
• Responsible for repackaging and development of Windows Installer (MSI) based packages.
• Ensured about all Software Packages functions with Windows user level permission in the locked down environment.
• Previously created application and new build application run through Changebase AOK for checking compatibility fix issues for Windows 7. Responsible for creating bundle for various applications in ZEN works 10
• Followed ZCM “Zero Touch” process while assigning bundles to the workstation groups.
• Created a setup capture of the installation and program the install to meet standards and specifications.
• Establish development standards and strategies. Review and testing of installation and configuration instructions as provided by application development team.
• Documenting installation information required to install/uninstall repackaged applications detailing installation parameters and application dependencies.
• Develop VBScript Custom actions that add additional functionality to the Windows Installer setup package.
• Used APPDNA for pre-migration application testing and compatibility issues
• Use additional applications such as Orca to work with Windows Installer packages.
• Perform extensive package testing on VMware Workstation 7.0.
• Work on Various applications to build MSI packages and Transforms (MST), Merge Modules (MSM) and Patches (MSP).
• Resolve file and registry conflicts with other applications and Windows Installer Validation errors. Creating services and start and stop services within the MSI
• Work with application development team to provide stable installation packages on time and to specifications. Responsible for integration testing, user acceptance testing and implementation.

Environment: Windows XP SP3 / Windows 7, Citrix 4.x, Novell ZEN works, Changebase (AOK), AppDNA, Wise Package Studio 8.0, Microsoft Application Virtualization 4.6 (APP-V ), Active Directory, VMware workstation 7, SCCM 2007, Orca 5.0, Wise script, VB script, Batch files, and Beyond Compare

Confidential, IA July, 2011 – March, 2012
System Analyst

• Repackaging and Packaging the Applications which include creating the MSI and MST from the given source using Wise and Install Shield Admin Studio.
• Sequencing Applications for a virtual environment using Microsoft App-V 4.6 
  Interacting with Primary requester for requirements gathering, analysis, design, development, test and Implementation.
• Creation and Implementation of Transforms (.MST), Merge Modules (.MSM) and Patches (.MSP) within an application package.
• Used APPDNA for pre-migration application testing and compatibility issues
• Utilized Orca 5.0.7 for editing vendor MSI tables according to the Package request requirement.
• Created various scripts for Packages as custom actions requiring special needs that are not possible with packaging tool.
• Created Software Packages for Windows 7, by using Admin Studio as a primary tool and Created stub files using Wise script.
• Ensured about all Software Packages functions with Windows user level permission in the locked down environment.
• Worked on .REG files like creating and merging, debugging the invalid entries and working with existing registry keys using Wise Scripts and ensured registry changes meet security requirement.
• Using SCCM Configuration Manager created complex query based user and computer Collections, Packages, Advertisements for Software Packages and provided status reports to the supervisor.
• Used SCCM 2007 Deployment packages, create queries, and advertisements. Utilized SCCM 2007 to deploy Package for QA testing, UAT and finally to End-Users.
• Performed peer review on applications Packaged by other integrators to ensure all standards are met and any exceptions are documented.
• Ensured all files, folders, and registry keys of the application would be installed on installation and removed on uninstall.
• Tested Packages, which include doing a Quality Check on the created packages. In the process the packages are tested for the compliance with CLIENT policies and procedures & CLIENT standards.
• Created Change Requests, to replicate UAT approved Packages to Production Servers. Provided third tier end-user application support and solved some remedy tickets as per ticket priority basis.
• Production of test reports and other documentations as required.

Environment: Windows XP SP3 / Windows 7, Citrix 4.x, Wise Package Studio 8.0, Microsoft Application Virtualization 4.6 (APP-V ), AppDNA, Active Directory, VMware workstation 7, SCCM 2007, Orca 5.0, Wise script, VB script, Batch files, and Beyond Compare

Confidential, McLean, VA Nov, 2009 – June, 2011
System Analyst

• Repackaging and Packaging Applications using Wise and Install Shield Admin Studio.
• Created Software Packages for Windows 7, by using Wise Package Studio as primary tool.
• Sequencing Applications for a virtual environment using Microsoft App-V 4.6 
  Interacting with Primary requester for requirements gathering, analysis, design, development, test and Implementation.
• Revised various applications using Transforms (MST), Merge Modules (MSM) and Patches (MSP) according to the Package requirement.
• The environment is locked down. So, ensured that all Software Packages functions with Windows user level permission.
• Created various scripts for Packages as custom actions requiring special needs that are not possible with packaging tool.
• Utilized Orca 3.1 for editing vendor MSI tables according to the Package request requirement.
• Worked on .REG files like creating and merging, debugging the invalid entries and working with existing registry keys using Wise Scripts and ensured registry changes meet security requirement.
• Utilized Microsoft Active setup methodology, if application requires installation of components such as files or registry keys on per-user basis.
• Performed peer review on applications Packaged by other integrators to ensure all standards are met and any exceptions are documented.
• Used SCCM 2007 Deployment packages, create queries, and advertisements.
• Utilized SCCM 2007 to deploy Package for QA testing, UAT and finally to End-Users.
• Using SCCM Configuration Manager created complex query based user and computer Collections, Packages, Advertisements for Software Packages and provided status reports to the supervisor.
• Created Change Requests, to replicate UAT approved Packages to Production Servers.
• Utilized Procmon, and Event Viewer to locate and solve any and all errors.
• Ensured all files, folders, and registry keys of the application would be removed on uninstall.
• Provided third tier end-user application support and solved some remedy tickets as per ticket priority basis.
• Production of test reports and other documentations as required.

Environment: Windows XP SP3 / Windows 7, Citrix 4.x, Wise Package Studio 7.0, Microsoft Application Virtualization 4.6 (APP-V ), Active Directory, VMware workstation 7, SCCM 2007, Orca 3.1, Wise script, VB script, Batch files, and Beyond Compare

Confidential, Dallas, TX June, 2008 - Oct, 2009
Application Packager

• Repackaging and Packaging Applications using Wise and Install Shield Admin Studio.
• Worked on complex packages and in house applications like oracle suite.
• Monitoring packaging activities including each package cycle from start to finish.
• Interaction with clients and vendors all over the world.
• Used SCCM 2007 Deployment packages, create queries, and advertisements.
• Packaged applications using wise packaging studio and Install shield.
• Problem management and technical support to both client and Users.
• Queue management and packaging discovery.
• Support Imaging team for complex and core applications.
• Client interaction and problem solving.
• Testing and validating application packages on a VM Ware workstation.
• Sequencing and publishing to Soft grid server.
• Managing the application virtualization.
• Extensive knowledge on Install Shield.
• Sound knowledge on deploying XP images.
• Testing the policy and deploying it to the servers and client pc’s

Environment: Wise Package Studio 6.0, Install Shield Admin Studio 9.0, VMware 6.5, AppV 4.1, SCCM 2007, Windows XP, Procmon, Orca, ACDC, and Polmon.

Confidential, Grand Rapids, MI June, 2007 – June, 2008
Application Packager

• Manage support and troubleshoot Standard Desktop environment as member III Tier support.
• Packaged a time bound Application on my very second day of reporting.
• Attend all escalated trouble tickets, Help Desk & Remote Control etc., to resolve end user issues.
• Extensive use of VMware to package MSI Applications.
• Created VM Ware Image by updating existing one with latest updates and configuring DNS and DHCP settings in Bridged and NAT environments.
• Schedule and test Apps in LAB environment with Technical contact and have Sign-off’s before deployment.
• Follow up with Vendors & Server support team to resolve pending Install issues as well as Roll outs of packaged Applications.
• Managing various projects through the full system development lifecycle including managing support mentoring trainees Documentation, Presentations & knowledge transfer.
• Creating Spreadsheets for effective database tracking, auditing non-compliance in business processes, risk management & threat analysis.
• If using Vendor MSI to be deployed then ensures Re-Package or proper Transforms are created.
• Active Directory Administration, Maintain SQL Database, Implementing Change Management.
• Created Templates for efficient management. ‘Package Request Template’ duly completed by a technical requestor aids packaging specialist with all the information required made available in one place.

Environment: Windows 2003, Window XP, Ghost, Wise Package Studio 5.6, Zen works Server, Novell Identity Manager, VMware 5.5

Confidential Feb, 2005 - May, 2007 
Network Admin

• Performed Setup/Installation and Configuration on the new Windows 2000 Server and Clients.
• Created MSI Packages using Wise Package for W2K and NT 4.0 platforms, both as fresh installs as well as updates to existing installs.
• Installed Norton Ghost Server and deploying image on workstations consisting of standard software’s.
• Provided Helpdesk support to select Broadband Clients
• Experience with customized software deployment using Win Install and SMS.
• Maintain Hardware and Software Asset Inventory through Microsoft SMS 2.0
• Provided technical support for internal customers; coordinated routine server maintenance and upgrades; create and maintained Technical/Operational Documentation, including end user instructions; managed and designed portions of the project Involved in Disaster Recovery.
• Managing Users, Groups, Assigning Rights and Permissions, Managing Policies and Managing Partitions.
• Configured Distributed File System and Enabled File Replication.
• Upgraded Win 95 Desktops to Win NT Clients
• Implement System Security Policies and Pushing Policies across the Domain.
• Install and configure Sonic Wall Firewall for Internet and VPN.
• Configure Arc serve 2000 Backup Server and Arc serve 2000 Client agents.
• Schedule and maintain Rotational Backups.
• Assist Desktop services in solving end user issues.
• Technical writing of procedures used in staging and when Technical issues arose during the employment.
  

Environment: MSI, Wise Package Studio 4.0, Ghost, VB Scripting.