SUMMARY

• 12+ Years working 0365/Exchange: 12+.
• Experience working with PowerShell in Exchange environment, Performing Network Administration - Server Management - Windows Server (2003, 2008/2008/R2, 2012/2012R2, 2016), Designing and Managing Active Directory (GPOs, AD Schema, OUs, Sites), Virtualization MS Hyper-V, Virtual Private Network VPN, Wide Area Network WAN, and Local Area Network LAN.
• Skilled with Microsoft Exchange technologies Exchange 2013, 2016, 2019 on premises, and Office 365, Skype-for-Business Online.
• Install, configure, and maintain Active Directory and third-party migration products.
• Design, configure, implement, and maintain enterprise messaging environments, including office 365, Exchange.
• Install, manage, monitor, and administer multi-site Exchange enterprise environments.
• Deploy and manage Active Directory Federation Services (ADFS).
• Hands-on with SCOM and custom PowerShell scripts to monitor and identify migration-related issues.
• Adept with Microsoft Teams and on premises VoIP with proven experience implementing high-availability solutions for Exchange and Teams.
• Hands-on migrating Exchange 2013 to Exchange 2016 on prem and Exchange 2016 to Exchange 2019 on prem.
• Configure, maintain, and deploy Windows Servers (2000, 2003, 2008 and 2012).
• Implement and maintain Active Directory environments for Microsoft Exchange, supporting end users within a production environment and administering Exchange email and communications.
• Experience with virtualization concepts with Microsoft Hyper-V and VMWare ESXi in high availability environments.
• Experience migrating Skype-for-Business and Cisco telephony with Skype Enterprise Voice.
• Create Exception Group policies for Windows Server in Active Directory.
• Responsible for all components of Office 365 including Teams, One Drive for Business, Skype-for-Business, Share Point Online, Delve, Yammer and Exchange Online.
• Experience in governance, identity management, mobile device management (MDM) and technical documentation and reporting.
• Produce PowerShell scripts for all administrative and support tasks, including automation.
• Resolve tenancy technical issues and monitor Office 365 systems.
• Hands on with Office 365, including One Drive for Business, Skype for Business, Share Point Online, Delve, Yammer, and Exchange Online.
• Experience with Office 365 migrations and hybrid solutions which take advantage of cloud.
• Proficient in PowerShell scripting and process automation.
• Experience migrating mailboxes using BitTitan.
• In-depth knowledge of networking protocols and components, including TCP/IP, SIP, DNS, MAPI, SMTP.
• Expertise in Active Directory design and support (GPO, AD Schema, OUs, LDAP, Sites, Replication).
• Skilled installing and configuring hardware and software components of networking environments, including Cisco routers and switches, firewalls, and VPNs.
• Experience working as Server Administrator.
• Hands on with Edge Transport, Mailbox, CAS Array, Hub Transport, and Unified Messenger.
• Experience configuring and deploying messaging server infrastructures in highly available scenarios via clustering, DAG, load balancing, pools, and pool pairing.
• Set-up and configure Skype-for-Business cloud with voice support.
• Experience deploying virtual servers using both Microsoft Hyper V and VMWare ESX/ESXi platforms.
• Proficient in Public Folder creation, replication and rights assignments.
• Extensive experience in Azure cloud services lifecycle support.
• Experience on Identity and Access Management systems, Active Directory, Azure Active Directory, Azure AD Connect, Password Hash Synchronization, Pass Through Authentication, AD FS and Single-Sign On.

TECHNICAL SKILLS

Operating Systems (OS): Windows Server 2003, 2008, 2008 R2, 2012, 2012 R2, 2016, 2019. Windows 7, Windows 8, Windows 10, Linux - Ubuntu.

Virtualization Infrastructure: VMWare, Hyper-V

Enterprise Software: Microsoft Lync 2010, Lync 2013, Office365, McAfee Anti-virus, Whatsup Gold Suite

Microsoft Exchange: Exchange 2019, 2016, 2013, 2010, Exchange Online, Office 365, Outlook Client, Outlook Web (OWA)

Unified Messaging: Lync 2010, Lync 2013, Lync 2015/Skype-for-Business

Microsoft Utilities: PowerShell, Exchange Admin Console, Active Directory, Active Directory Federated Services (ADFS), Hybrid Migration Wizard, Exchange Calculator, Best Practice Analyzer.

Software: Office 365, Microsoft Office 2016, Office 2013, Office 2010, Office 2007

Directory Services: Active Directory 2003/2008/2012 Administration, Group Policy, Active Directory Migration Tool (ADMT), Active Directory Federation Services (ADFS), Azure ADConnect (DirSync)Identity Management Microsoft Forefront Identity Manager (FIM 2016, FIM 2010), Microsoft Identity Integration Server (MIIS)

Virtual Infrastructure: Microsoft Virtual PC, VMWare, Hyper-V

Networking: IPv4, DHCP, DNS, Cabling, Data Drops

Data Loss Prevention: Symantec Net Backup, Symantec Backup Exec, Symantec Enterprise Vault

Databases: SQL Server, MySQL

Mobile Devices: Android, iPhone

Monitoring: What s Up Gold, PDU s, SolarWinds, OBM s

Security: Firewalls, Cisco IronPort, ProofPoint

PROFESSIONAL EXPERIENCE

Confidential, TX

Microsoft 0365 Cloud Engineer

Responsibilities:

• Assessed on premise applications and feasibility for cloud hosting.
• Configured DLP - eDiscovery, retention, tags, litigation hold, journaling.
• Managed user licensing with PowerShell scripts, shared mailbox conversion, and mailbox permissions.
• Utilized O365 audit tools to identify deleted Teams groups and recover them when possible.
• Used SailPoint to move users in and out of groups to assign or remove software or group permissions.
• Informed and worked with application owners to become TLS 1.2 compliant before the deprecation date.
• Reviewed current state of operations and deployment within Azure as well as on-prem to provide complete and concise view of services and connections to provide planning for Azure moving forward.
• Administered Azure / O365 cloud platform and Application Service Portfolio in accordance with industry practice.
• Implemented Azure / O365 projects, ensuring strict adherence to ISO procedures and controls throughout all phases of project delivery.
• Configured Intune for mobile device authentication and registration.
• Configured Azure Threat Protection for email, attachments, and links.
• Set policies between OneDrive for Business and SharePoint for sharing and collaboration.
• Handled data classification initiative for labeling data and assigning policies and rights accordingly.
• Worked with Microsoft to implement Skype and Exchange RAP (On-Demand Assessment) through Microsoft Azure, then acted on the recommendations suggested by the newly implemented reporting tool.
• Reconciled accounts that were using their Domain Services (DS) identity as their authoritative identity in Exchange and Active Directory before the DS deprecation date.
• Tested retention labeling and eDiscovery within sandbox tenant for enterprise roll out.
• Tested network connection to Azure services and Azure tenant for traffic and authentication flow.
• Configured cloud security services such as Azure Information Protection for data protection.
• Configured Single Sign-On (SSO) server in each Active Directory Forest, and two-way forest trust configured between the on-premises forests using AD FS or password sync to allow for a seamless user authentication experience.
• Performed troubleshooting of claims rules and authentication requests from Azure authoritative platform to Active Directory.
• Enabled token replay protection for token-based authentication.
• Enabled authentication for cloud apps with on premise Active Directory.
• Conditional access rules to prevent unwanted access attempts to internal resources.
• Monitored and reported on Intune requests, registrations, and failed access attempts.
• Ran mail traces in Office 365 to troubleshoot mail delivery and spam messages.
• Investigated compromised accounts, and vulnerabilities to data and O365 tenant.
• Troubleshoot Azure Sync issues, collected logs, and resolved according to SLA’s.
• Ran reporting via Azure for security analytics on sign-ins and authentication requests.
• Reviewed Azure Sentinel connectors with endpoints for data ingestion.
• Review O365 logs and tracing for mail, mail delivery, quarantine, and spam.
• Implemented policies for mail delivery, filtering, and email hygiene.
• Set up sharing polices for SharePoint, Teams, and OneDrive.

Confidential, Columbus, OH

Office 365 Cloud Engineer

Responsibilities:

• Implemented a cutover migration from Microsoft Exchange 2007 to Exchange Online/Office 365, configuring Skype-for-Business for unified communications (UC).
• Worked with stakeholders to understand business needs and made recommendations for office 365 with Skype-for-Business.
• Decommissioned Microsoft Exchange 2007 servers.
• Implemented Office 365 and created user mailboxes.
• Created empty mail-enabled security groups on Office 365.
• Configured domain in Office 365, and DNS/MX settings, and verified routing.
• Performed validation of tenant configurations and required domains to Office 365.
• Enabled Lync/Skype-for-Business feature for Office 365 migrated mailboxes.
• Utilized Exchange Calculator to evaluate the current environment and the plan project based on needs.
• Configured and audited conditional Access policies in Azure.
• Configured EUM for Exchange Online with proper SMTP/SIP addresses for Teams and PBX devices.
• Configured EUM integration with Exchange Online, PBX, and Skype for Business Online.
• Configured and resolved issues with mail flow, created mail connectors, and set permissions.
• Configured external URL for Exchange 2016 connections.
• Managed EMC SourceOne Archiving System.
• Managed Exchange servers, firewalls, and VPN.
• Managed Servers using Scripting, PowerShell, and Active Directory tools.
• Supported Active Directory through site build outs, group policy implementation, and design support.
• Applied patches and updates to Exchange 2013 servers.
• Upgraded and patched the current Microsoft Exchange 2007 servers and verified the domain to prepare for migration.
• Utilized PowerShell scripts to create mailbox migration batches.
• Utilized PowerShell to move batches of mailboxes 150 at a time with the Exchange migration tool.
• Monitored migration status and adjusted as needed.
• Assigned user licenses for Office 365 user accounts.
• Configured mobile devices and created and configured any type of recipient (mailbox, groups, resources, contacts and shared mailboxes) and Exchange email hygiene (connection, content and spam filters and quarantine).
• Deployed Microsoft Azure tools for Active Directory connectivity and synchronization with Office 365 cloud services.
• Tested Azure and ADFS connectivity and remedied any issues that arose.
• Troubleshot Exchange Database problems and performed restores.
• Provided remote support for technical issues related to post migration Microsoft Exchange, Skype, and Office 365 systems.
• Fine-timed Office 365 performance and ensured compliance with corporate policy.
• Captured Office 365 security alerts and integrated the feeds to log collection services.
• Instructed and advised on litigation holds and eDiscovery capabilities within Office 365.
• Worked with technical support to configure all user workstations office 365 and Skype-for-Business and work with end-users to ensure a smooth transition.

Confidential, Akron, OH

Microsoft Exchange Engineer

Responsibilities:

• Analyzed needs and determined licensing requirements, virtual servers, and tools needed for migration, and set-up a test using Microsoft Hyper-V.
• Implemented Office 365 and configured domain.
• Configured Azure AD Connect and ADFS for Active Directory synchronization/Federation with Azure Active Directory.
• Configured and deployed Windows 2016 servers in both production and testing environments on VMware virtualization platform.
• Installed, configured, and supported Microsoft Windows Servers.
• Designed backup strategy for sites and ensured scheduled/unscheduled backups per backup plan.
• Managed Server, Domain, AD, User Rights, etc.
• Redistributed DAG databases to decrease server load.
• Deployed Exchange 2016 servers in a virtualized environment.
• Installed and configured Exchange 2016 CAS/Mailbox servers.
• Configured coexistence of Exchange 2013 and 2016 with legacy namespace.
• Moved mailboxes to Exchange 2016 databases and performed tests.
• Deployed DAG for Exchange 2016 and created additional databases.
• Helped map out long-term strategies and capacity planning for meeting future messaging system needs utilizing Microsoft Exchange, Microsoft Office 365, Windows Server, policies, governance. Mail flow and routing, and data loss prevention.
• Utilized Sync for mobile device connectivity for users both on premise and in Office 365 environment.
• Created migration batches in the Office 365 Admin Center.
• Utilized PowerShell to check the status of the migration and get statistics.
• Installed Azure AD Connect and configured it to sync with the 0ffice 365 tenant.
• Installed a Passive Azure AD Connect Server to provide high availability.
• Utilized IdFix Tool to detect and correct issues on Active Directory before the migration.
• Provided hyper-support to users post migration.
• Utilized the Hybrid Configuration Wizard (HCW) on Exchange 2013 to establish send and receive connectors with Office 365.
• Performed troubleshooting of migration errors such as failed mailbox moves, connectivity errors, etc.
• Utilized Microsoft Intune Integration with a Security Group for Advance MDM management on the Hybrid Exchange environment.
• Created Knowledge Transfer (KT) documentation in plain English with simple procedures and troubleshooting guidelines.
• Automated processes and tasks with scripts written using PowerShell.
• Helped configure, customize and migrate documents to SharePoint document libraries.
• Configured ADFS Server for single sign-on functionality.

Confidential, New York, NY

Microsoft Exchange Engineer

Responsibilities:

• Worked on Exchange Online and SharePoint migration tasks, including workflows, data migration, team site configurations, content management, site permissions, user adoption and change management.
• Installed, configured, and maintained computing devices, system software, and drivers in support of departments and individual users.
• Managed recipient objects, including migrating recipients from previous versions of Exchange server to Exchange server 2013/2016.
• Performed Exchange 2013/2016 Server management with advanced trouble shooting of hardware and Office 365 applications.
• Installed and configured Windows Servers and deployed onto network.
• Created PowerShell scripts to monitor DAG health and server health.
• Created batches of users via PowerShell to move Exchange mailboxes.
• Participated in virtualization of servers using the VMWare ESxi platform for server builds and provisioning.
• Modified retention policies, journaling rules, and archiving policies for users and databases
• Implemented DAG for Exchange and added additional server node.
• Performance tuned and optimized Exchange 2007/2010 Server for maximum performance and operation.
• Patched servers with updates and service packs following ITIL practices for change management.
• Handled requests related to mail quotas, delegation, rights management, and individual mail restores.
• Tested load balanced configuration of CAS servers to ensure proper routing of connections.
• Troubleshot issues with Exchange mailbox moves, monitored bandwidth and migration progress, and reported on status and any changes in planning that were necessary.
• Performed scripting and reporting tasks using PowerShell.
• Performed troubleshooting of installations, network connectivity, validations, DNS Record issues, and integration issues with Lync and Office 365 products.
• Administered and managed mailboxes Exchange Components (Exchange Database, Outlook Web Access, Offline Address List, Mail Flow, Public Folders, Free/Busy Information).
• Deployed virtual servers using VMware ESX/ESXi platforms.
• Maintained documentation for all the deployment related steps of the Microsoft Office s365/Exchange and Messaging-computing environment.
• Implemented Office 365 Tenant implementation with Azure AD Connect and ADFS for Single Sign-On.
• Installed configurations on client machines for Exchange Online, email migrations and Lync online.

Confidential, Lexington, KY

Microsoft Exchange/Lync Administrator

Responsibilities:

• Implemented a Microsoft UC solution consisting of Lync 2010/2013, Exchange Server 2010/2013 Unified Messaging, and Media Gateway(s) to the Public Switched Telephone Network.
• Administered Microsoft Windows Server and Active Directory.
• Migrated Lync Enterprise Voice .
• Created workflow processes and automation infrastructure.
• Responsible for user management, creating and modifying accounts, file systems, network rights and access to file systems and directories.
• Performed systems administration using EMC, EMS (Exchange Shell) and Windows Shell (Power Shell). Supported OWA and Outlook client.
• Conducted mobile device management covering iPhones, Android, and Blackberry devices.
• Performed daily monitoring of Exchange software through native tools and SCOM.
• Created new users and shared mailboxes, distribution groups, and security groups.
• Managed and maintained a Microsoft Exchange 2013 enterprise environment consisting of over 20,000 users distributed over 5 Active Directory networks in a VMware virtual environment.
• Performed technical support troubleshooting of Lync Enterprise Voice.
• Identified ways to improve processes.
• Communicated directly with customers (internal and external) to understand and manage support expectations.
• Conducted problem isolation, root-cause analysis, and resolution efforts to maximize systems availability.
• Provided technical guidance to team members.
• Maintained pools and backups to provide environment with high-availability and data-recovery solutions.