Objective

A skilled systems administrator and project coordinator with over 20 years of experience within IT supporting the delivery of multiple IT projects which involved working across teams on infrastructure upgrades, system integrations, change management, business continuity, systems support and end user client support utilizing ITIL standards.

KEYSTRENGTHS

System Administration Experience with IT in Financial, Public and Private sectors VENDOR Engagement Project Coordination System Integration Client Support quality compliance

PROFESSIONALEXPERIENCE

Confidential

System Administrator

Responsible for Administration of IFC Domino messaging infrastructure and Tier III Level support on escalated tickets from ITS Client Services. Solely responsible for the integration and implementation of IFC ID VAULT which provided enhanced security and password recovery options for Lotus Notes clients. Assigned role as Project Coordinator responsible for overseeing Vendor and Global Service support analyst responsible for supporting Domino to O365 Migration. Worked across business units with multiple stakeholders to ensure smooth transition from Lotus to Outlook was achieved. Ensured the timely development and execution of strategies to guarantee client satisfaction. Documented requirements and provided guidance to Outlook Kiosk support staff and client service analyst. Performed full project life cycle support for Domino 8.5X, Citrix XenApp, ID Vault, ED7, Office Pro Plus, RMS, IDESK/IPORTAL, CRM, FACT. Worked with security team to ensure proper accreditation was received for third party vendor and utilities. Provided weekly and monthly metrics reports to senior management teams.

Confidential

Senior Domino System Administrator

Responsible for managing internal Domino Infrastructure and providing external technical and sales support for clients along the North East corridor. Performed all Domino server and Lotus Notes Client upgrades. Responsible for troubleshooting all client related issues and meeting agreed upon SLA's. Provided client based training. Ensured nightly back-ups completed and performed DB restores as needed. Ensured nightly maintenance task completed. Provided 24X7 support. Utilized Remedy for call tracking and problem resolution reporting. Adhered to all change management policies and procedures. Monitored server logs for anomalies and addressed them as needed. Worked with IBM on escalated HW/SW issues. Evaluated, tested and implemented new technologies following strict change control policies. Engaged in capacity planning and data retention. Performed DR testing exercises. Reviewed deliverables and provided reports to management on a weekly basis.

Confidential

Senior Domino System Administrator

Responsible for all aspects of mail messaging and infrastructure support. Provided Domino and Lotus Notes client support for 500 seat end-user community. Implemented, monitored and maintained IGSA Spam filtering appliance. Planned and upgraded Domino servers from 7.0.2 to 8.0.X. Upgraded Iseries environment from V5R4 to V6R1. Applied cumulative fixes and PTF's as needed. Responsible for the creation and training of end-user documentation for user community. Utilized BRMS for daily and monthly backups and restores when needed. Provided support for remote clients and Salesforce. Provided auxiliary Citrix Server administration and support. Upgraded Domino, LEI and Sametime Servers. Responsible for determining root cause of Enterprise messaging outages.

Confidential

Mail Messaging Specialist/System Admin

Responsible for ensuring all Remedy tickets were resolved within specified SLA's. Performed daily systems checks against US and UK Servers to ensure system availability and stability. Worked closely with AS400 team to ensure nightly backups were completed. Worked with senior analyst liaisons to provide support and ensure escalated issues were meditated in a timely manner. Monitored scheduled as well as cluster replication to ensure replication was functioning as designed. Worked on LMR Large Mail File Reduction and archival project. Supported Remote Sales Force, Remote Clients and Clients who experienced issues as a result of mail migrations project. Traveled between Glaxo Pharma sites providinghands on client support. Facilitated weekly video conferences. Tracked and provided system memory and disk utilization reports. Supported Mailbox Janitor, Litigation Hold and Autonomy Projects.

Confidential

Lotus Notes Domino Admin

Provided tier III support for 3000 messaging clients in the global messaging community. Supported all Domino server traffic related issues. Installed and configured all mail servers to scan inbound SMTP traffic with Group Shield for Lotus Domino.Configured Cluster replication between servers and ensured scheduled replication functions properly. Utilized Mail Sweeper for SMTP and Surf Control for protection against SPAM threats. Responsible for creation and administration of all Notes accounts, distribution and access groups. Configured server to Alert in the event of database corruption.Managed security for both local and other domain servers within the SunGard domain. Performed Domain Consolidation using Binary Trees CMT Common Migration Tool. Documented procedures for System Admins, Helpdesk and Interns to troubleshoot most common issues.Assisted outside vendor in developing method for Notes and Oracle Sales Online calendar synchronization. Adhered to weekly Change Management policy for any design changes to be implemented into production. Migrated users from Exchange to Lotus Notes. Supported PDA's using Onebrige XtendConnect Server.Provided 24 X 7 Support for mission critical systems. Worked with VNC, Dame Ware, IPMONITOR, Dsview, Aurorean, and CISCO VPN. Continually tested and evaluated new and existing technologies to enhance mail messaging delivery.