EXPERIENCE

Confidential

Sr. Systems Engineer

• Upgrade and maintain the company's storage and system environments. Architect and implement a DR solution to the cloud. Upgrade and maintain VMware environment. Oversee all server and appliance installations on the network.
• Spec out and deploy new solutions to improve the businesses redundancy and efficiency
• Deploy new customer environments using VMware and Windows products
• Last level of escalation for all system support issues
• Upgrading the current server infrastructure from 2003 R2/2008 R2 to 2012 R2
• Manage and deploy EMC VMX storage
• Develop upgrade plans for VMware, Microsoft Exchange, and all Windows servers
• Implement WDS for the desktop/laptop refresh
• Lead the deployment of our DR solution to the cloud with Net3 Technology
• Manage Backup Exec 2012 backup solution
• Document the current and Next Gen environments

Environment: Enterprise/Data Center, VMware 5.x, Windows Servers, Microsoft Server 2003/2008/2012, MS Exchange 2003/2010, MS SQL 2008 R2/2012, Microsoft Security, Apache, Microsoft IIS, AS400, Active Directory, VMWare ESX, EMC VNX, MS Office, MS Outlook, Solorwinds, Firewalls, Anti-Virus, Technical Analysis, Disaster Recovery, Datacenter Architecture

Confidential

L2 Customer Support Engineer

• Work with customers to assess their environment and make backup strategy recommendations that fit their business needs.
• Work assigned cases that have been escalated from the L1 team
• Provide an escalated level of support for the Installation Team when issues arise
• Troubleshoot Postgres SQL, Windows, Hyper-V, VMware, Linux, Exchange, Microsoft SQL, Apache, and connectivity issues due to layer 3 devices
• Work with customers to setup replication between devices at their locations or in the cloud

Environment: Enterprise/Data Center, VMware 5.x, Windows Servers, Microsoft Server 2003/2008/2012, MS Exchange 2003/2010/2013, MS SQL 2008 R2/2012, Microsoft Security, Linux, Apache, AS400, Active Directory, Novell, VMWare ESX, Secure FTP, Postgres SQL, MS Office, MS Outlook, Salesforce, Firewalls, Webex, Anti-Virus, Technical Analysis, Disaster Recovery

Confidential

Infrastructure Solutions Designer

• Worked with customers to map out their needs and provide a proper solution
• Documented all connectivity and protocols used within the solution using Microsoft Visio
• Documented server specs, permissions, and risks for solutions engineering to create build sheets for deployment
• Submitted solutions for internal review to ensure they are properly documented for deployment

Environment: Enterprise/Data Center, Windows Servers, Microsoft Server 2003/2008/2012, MS Exchange 2003/2010/2013, MS IIS, MS SQL 2008 R2/2012, Linux, AS400, Active Directory, Novell, Secure FTP, Postgres SQL, MS Office, MS Outlook, MS Visio, Firewalls, Webex, Technical Analysis, Disaster Recovery

Confidential

Implementation Engineer

• Designed infrastructure system for new installs, moves, adds, or changes
• Deployed VMs with vCloud Director 5.1 according to customer specifications
• Setup backups within CommVault for customer VMs
• Deployed, patched, upgraded, and maintained Windows servers
• Completedgeneral networking responsibilities, including TCP/IP, DNS, SSH, FTP, DHCP functions
• Configured Edge Gateways within vCloud Director for inbound services and VPN tunnels
• Deployed customer premise and datacenter firewalls, SonicWall and Fortigate
• Added customer VMs and/or firewalls to Nimsoft monitoring
• Deployed Exchange 2010 in the cloud and migrated customer mailboxes
• Provisioned hosted exchange in the cloud and assisted with customer cutovers
• Provisioned cloud SPAM filter, Postini and Symantec
• Provisioned cloud backup, Ahsay
• Configured Double Take for customer migrations or DR
• Assisted with any escalations from the support team

Environment: Enterprise/Data Center, Infrastructure Design, MS Visio, vCloud Director 5.1, Windows Servers, Microsoft Server 2003/2008/2012, MS IIS, MS Exchange 2003/2010, MSCS, MS SQL 2008 R2/2012, Microsoft Security, McAfee, Active Directory, VMWare ESX, PowerShell Scripting, Secure FTP, MySQL, MS Office, MS Outlook, Remedy, Netscreen/Juniper/Sonicwall/Fortigate Firewalls, Nimsoft Monitoring, Technical Analysis, Disaster Recovery

Confidential

Network Manager

• Designed infrastructure system for any new installs, moves, adds, or changes
• Deployed, patched, upgraded, and maintained Windows servers
• Remediating and patching SQL servers
• Upgraded terminal servers to 2008 R2 and implemented load balancing with SSL encryption
• Took the lead on migrating servers from VMware to Hyper-V
• Implemented all changes within the firewall.
• SAN multipathing and RAID setup/troubleshooting
• Performed mirroring of SQL databases to backup server for failover
• Worked with operations to schedule downtime for upgrades
• Performed all backups
• Addressed all issues above level 2 support

Confidential

Sr. Support Analyst

• Deployed, patched, upgraded, and maintained Windows servers
• Assisted in the installation of a Sonicwall NSA E5500 firewall
• Maintained access rules within the Sonicwall firewall
• Identified trends within the network and reported them to my supervisor
• Addressed any issues with servers or desktops Windows 2000, XP, 7, Server 2003, Server 2008, Server 2008 R2
• Assisted in ordering new hardware and software
• Assisted with any networking issues
• Assisted in upgrading and maintaining more than 30 physical and virtual servers

Environment: Infrastructure Design, Microsoft Server 2003/2008 R2, Microsoft Deployment Toolkit, GPO, SSL, VMWare, Hyper-V, SQL, MS Exchange Server 2003/2010, MS SQL Server 2005/2008 R2, MS Security, Vulnerability Matrices and Scan Tools, Active Directory, SAN, RAID, TCP/IP, DNS, SSH, FTP, DHCP, Sonicwall Firewalls, Malware Prevention, VB Scripting, PowerShell Scripting, MS Office, MS Outlook, Technical Analysis, HIPAA Security and Compliance

Confidential

System Support Analyst

• Deployed, patched, upgraded, and maintained Windows servers
• Setup all desktop and laptop software and hardware for MAC's and PC's
• Created VBscripts to automate redundant tasks
• Created and Maintained a Laptop database in Access
• Monitored available storage in the DTI database
• Tested software to insure there were no issues with permissions
• Maintained user accounts and permissions

Environment: MS Server 2000/2003, Microsoft Security, Active Directory, Networking, TCP/IP, DNS, SSH, FTP, DHCP, MS Access, MS Office, MS Outlook, Technical Analysis, Tier 1/2 Technical Support