Systems Administrator Resume Profile New York, NY - Hire IT People

PROFILE

Senior Information Technology Professional with 15 years of achieving positive bottom-line results through strategic project management of small and large scale global office relocation's, organization of new office construction, and IT infrastructure design, planning, and implementation. Illustrated a strong knowledge of IT operations and skilled leadership in management of high-performing teams. Consistent in project execution and on-time logistical delivery directed to the highest level of customer satisfaction.

PROFESSIONAL EXPERIENCE

Confidential

A hospital that specializes in cancer care, heart services, orthopedics and women's health. Stamford Hospital is a major teaching affiliate of the Columbia University College of Physicians Surgeons.

Systems Administrator

Assist with monthly desktop and server OS and application patching and upgrades
Contribute to the support knowledgebase
Provide on-site support for Help Desk issues related to hardware, OS, peripherals and telephones
Prepare, test, and install Desktop machines as pertains to standard deployments or upgrades as part of a desktop refresh initiative.
Provide technical assistance to projects as assigned
Supporting Customer Service project activities aimed at improving procedures and processes as well as anticipating user's needs
Perform other related duties as assigned or requested in order to maintain a high level of service and Asset Management
Monitoring NOC operations for server alerts

Confidential

Ita is an international bank with operations in the Americas, Europe and Asia, providing services in a wide range of business segments.

HelpDesk Analyst

Provide excellent communication and teamwork with various teams globally
Incident classification, prioritization escalation process
Update users IT group of ticket resolution progress
Escalate support tickets when appropriate to IT staff and according to the defined SLA's
Proactive and Self-Managed on all Help Desk matters
Total ownership of Help Desk Service Center: proactive approach and open communications, follow-up on notifications for issues. Report to management on SLA's, ticket volume, issues and overall performance of Help Desk
Analyze service call history, identifying re-occurring issues leading to permanent solutions to get best results.
Maintain an updated knowledge base in Jira Help Desk System.
Asset Management: Track and maintain computer hardware and its location.
Create and maintain Call Center documentation: maintain clear documents/instructions on service procedures policy, contact information and guidelines addressing the proper protocols for superior operation of the Help Desk Service Center
Installation, Configuration and Technical Support: for Desktops, WYSE Terminals, Laptops and ClearCube Blades, Office equipment printers/copiers/faxes/scanners
Manage user accounts and computer administration in Active Directory Windows Server 2003/2008 and manage additional mail boxes and public folders in Exchange 2010
Setup and manage internal and external video conference meetings, Audio/Video support for Polycom and Cisco Telepresence devices
Mobile device support BES, Good Mobile administration of mobile corporate accounts Verizon, AT T, T-Mobile , blackberry's and MiFi devices
Mobile support for users accessing the network through Cisco VPN Citrix sessions Remote Desktop
Update Windows workstations with via Tivloi
Coordinate internal desk moves and office relocations with Facilities team and Infrastructure
Support On-boarding / Off-boarding process and administer global procedures
Administration, Configuration and Support of Symantec Enterprise Vault
Administer and the firm's tape backup and restore functions Backup Exec and maintain off site rotation with Iron Mountain
Direct business partner with Itau's 'Asset group by coordinating system/software updates, software/hardware troubleshooting and proactive in hardware and software QA and deployment.

Confidential

A hospital that specializes in cancer care, heart services, orthopedics and women's health. Stamford Hospital is a major teaching affiliate of the Columbia University College of Physicians Surgeons.

Associate Desktop Support/Systems Administrator

Assistant Vice President Desktop Support/Systems Administrator-

I was the direct business partner for the Equities and Clear Par products providing 24 hour assistance in Dell desktop, Hp Windows's server and VMware support as well as any application issues in QA and production upgrades.
I provided Tier II Desk side support to the NY employees and remote support to 3000 international end users across the US, Europe, and Asia led training sessions on processes via Web-Ex and Glance.
Using IBM Tivoli I developed corporate Windows Security patching system managed patching of 3000 global servers, PC's and virtual machines each month and reported processes over company intranet.
In collaboration with other teams performed the strategic build-out of new IT infrastructure, organized virtualization of servers, consolidation and integration of offices, contributing to the reduction of the datacenter footprint by 80 within 8 months.
Condensed deployment process for standard Windows XP PC's and Windows server builds to only a few hours by using VMware, Altiris, Acronis, and ILO technologies and Powershell.
Along with the Service Desk and various products administered successful migration from Windows XP to Windows 7 using Altiris and Acronis and end user also post migration support from the normal end user to the Executive level.
Strong knowledge of Windows Terminal Servers, Windows XP and 7
Created and implemented 'Change Control tickets as per ITIL guidelines.
Created numerous 'How to' documents on standard PC, server builds, Terminal server clustering, application packaging, and deployment verification on the company's intranet.
Performed Systems Administration creating users, OU's, proactive PC/Windows server maintenance, GPO's etc
Mentored and held classes to teach the Service Desk various deployments practices, Remote access to support the end user and resolutions to Office and proprietary software.

Confidential

Created Welcome package with instructions for the new end user and 'How to documents' for new or relocated users gaining access to the network and other various network resources.
Researched and resolved server and desktop related issues within SLA studied and evaluated new technologies for integration into the infrastructure.
Planned and implemented the global decommission of the Symantec Livestate Servers and associated services on PC's.
Performed Windows Server maintenance onsite in the datacenter.
Organized employee relocations of PC's and installation of hardware switches and servers through collaboration with Windows Server and other teams.
Performed Systems Administration creating users, OU's, proactive server maintenance, GPO's, etc
Provided Audio/Visual support for WebEx and Meeting Zone for conferences.
Provided Windows 7/Windows Server support from end users to Executives.
At times I would have to support 15 users due to a software/application upgrade or GPO change w/o an Approved Change Control Ticket and investigate what, how or who caused the outage.

Confidential

A firm providing expert Technology Project Management and Technology Consulting Services through experienced Subject Matter Experts to Fortune 1000 corporations, small and medium-sized businesses.

Technical Consultant Systems Administration/Desktop Support/Project Manager

Confidential

Performed surveys and scheduling, and assessed project estimates while adhering to strict budgeted costs of approx. 800 thousand dollars.
Organized and led meetings with general contractors to establish progress of new office space, proper procedures for equipment moves, cable pulls, LAN room cabling, electrical specs and constraints.
Planned and oversaw logistics in preparation of moves including the supervision of core drilling for conduit, risers, cable and fiber pulls as well as post testing of pulls using Fluke technology.
Worked in most LAN/Server rooms for server, Cisco installs as well as patching.
Executed large scale office to office company relocations into workspace under new construction for institutional and retail divisions, contributing to average churn rate of 1000 positions annually.
Provided Windows desktop support to traders and other end users
Managed vendors and contractors during build-out of new office space during the relocation of 500 employees to a new facility.
Managed 30 support technicians and executed installation and post move testing of all computer-related hardware.

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Systems Administrator Resume Profile

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