SUMMARY

• Seeking a challenging position that would allow me to utilize my skills as a Transport/Data Internetworking Engineer.
• I have served as a Project Engineer and Coordinator over Internet Installation of approximately five - hundred individual customers that have ordered Fiber Internet.
• I have Design, Purchased and installed Data Network equipment for these same customers.
• I was promoted to Sales Engineer and then Network Engineer - Data/Network/Transport - Core.

PROFESSIONAL EXPERIENCE

Confidential - Duluth, Georgia

Network Engineer I

Responsibilities:

• First years, continued to install network equipment and participate on hardware upgrades in Alabama & Georgia.
• Promoted to the Data, Network, Transport Tier-IV Team with a focus on the Network Core.
• Responsible for building Transport circuits from Core and Distribution Routers, through 15454-ROADM.
• Also, worked with HeadEnd Technicians to troubleshoot network outages, bandwidth capacity augmentation and hardware upgrades/replacements.
• Create Bundle-Ethernet and Port-Channels on Nexus, 7609 and ASR-9010/9912
• Bring up routing devices into production and place within BGP via Route Reflectors
• Request and gather Cisco quotes - Create current and future proposed network designs - submit CPRs to augment data circuits, upgrade Route-Switch-Processors and advocated for need network equipment
• Investigate/troubleshoot network routing issues from IS-IS, VOD and Transport
• Traveled to all primary, secondary and co-location sites to install Cisco-ROADM(ONS), ASR-9010, ME3600, 7609, Cisco-CMTS and RF-10 devices.
• Upgraded Software Code for all the above mentioned devices.
• Configured CMTS (Cable Modem Termination System) and RF-10 QAMs
• Worked with Inside Plant (Head-End) personnel to test six-foot plant test modem for internet service and telephone service(PRI)
• Responsible for major co-location facility (Telx) equipment.
• Physically made all connections and made configuration modifications within the Core Network, including VOD/Multicast, L2VPN, IGMP, IS-IS, Pseudo-wire Protocol.
• Work collaboratively within a team environment with internal and external departments to guarantee optimal Network reliability.
• Also assisted in planning expansion and scalability within the Charter’s Core Network
• Worked with 3rd Party Vendors and Co-Locations to turn up new Core Links on Routers through 15454-ROADM(ONS) to desired destination
• Performed overnight scheduled network maintenance and assisted on an on-call schedule.

Sales Engineer

Confidential - Duluth, Georgia

Responsibilities:

• Still Operating as an Engineering Project Coordinator.
• Performed additional customer fiber-internet installs.
• Continued to be the primary on-call for all customer outages within the Confidential .
• Worked directly with Account Executive to offer customers internet, video and telephone services
• Create a ROI to ensure profitability margins are reached and submit to management for approval
• Researched and designed all proposed and sold fiber internet services for each customer.
• Once all ordered equipment arrives, I was responsible for installing and configuring CPE for internet service
• Implement CPE testing with Network Engineers and customers to ensure internet or telephone services
• Told by Sales Director that I needed to remain as the primary installation and problem resolution engineer for Charter Business for the Confidential .
• Once my designs are approved by management, I would submit a request-order for the needed equipment(BOM)
• Once all equipment arrives, I was responsible for installing and configuring CPE for internet services
• Implement CPE testing with Network Engineers to ensure internet or telephone service
• Told by Sales Director that I needed to serve as the primary installation and problem resolution engineer for Charter Business for the Confidential .
• Serviced as Technical Liaison with the customer and Network Operations Center.
• Owned all customer outages (Post Sales) concerning Major Accounts(Fiber).
• Worked with Supervisors, Mangers and Technical Directors on network problems
• Configured Hotel-Works setup for all hotels and large lodging multi-floor building complexes.
• Coordinated the wiring of each project and the installation of all wireless device (Access-Point).

Engineering Project Coordinator

Confidential - Duluth, Georgia

Responsibilities:

• Configured all devices and worked directly with the Charter Business Network Operations Center.
• Supervised and Coordinated Inside Wiring for each building. CAT-V and Fiber.
• As an Engineering Project Coordinator.
• Configured and installed approximately forty Layer-2 Switches to support wireless data-traffic for multiple Government Buildings.
• Coordinated Vendor Tower Climbs and all inside wiring task.

Confidential, Confidential, Georgia

Transport Delivery Technician

Responsibilities:

• Provided primary and secondary physical layer LAN/WAN support within the Transport Department for Confidential Corporation and all associating customers and third-party clients
• Installed all customer delivered equipment and performed all WAN/LAN cable extensions and testing.
• Testing involved CAT-V cabling and testing of T-1 Spec.
• Cabling from the vendor assigned Smart Jack/Optical Channel Unit to the customer premise equipment.
• Testing would be performed on 56k links, ATM links, and T-1 links.
• Used the Telenex Matrix Switch to perform DTE/DCE manipulation and DLA testing.
• Implemented the Sniffer Protocol Analyzer and the Data-Scope to capture and isolate network problems.

Confidential, Confidential, Georgia

Network Engineer Administrator

Responsibilities:

• Responsibility for monitoring and troubleshooting customer outages in a Network Operations Center Environment
• Create Trouble Tickets and host conference calls with multiple departments to resolve issues.
• Worked directly with the Configuration Team to make Cisco configuration changes or engineer an alternative to bring the affected customers online.
• Performed ISDN Backup testing and generated reports to notify customer of their Committed Information Rate Limitations.

Confidential, Confidential, Georgia

Mainframe Operations Shift Team Leader

Responsibilities:

• Responsible for Supervising Eight Operators - forty-eight Mainframe console images and more than forty business.
• Served as a single point of escalation and assisted in coordinating and escalating all bridge/conference calls to resolve problems.
• Represented Mainframe Operations in Change Management Meeting to ensure that proper procedures are implemented during maintenances
• Assisted in routine Root-Cause Analysis summaries to upper-level management and the affected customer to explain the nature of the problem.
• Solely developed power-outage procedures on all hardware equipment pertaining to Mainframe Hardware and all peripheral devices such as: tape drives (Silos) and DASD Devices/3174 Controller.
• Also took the lead in developing turnover procedures from shift-to-shift.
• Assigned all duties to all operators (8) and lead all required training for skill development and scheduled sessions either with myself or formal sessions.
• Assisted in a check-list that were to be used over all shift and approved/disapproved vacation.

Confidential, Confidential, GA

Responsibilities:

• Participated in numerous Disaster-Recovery exercises and assisted in the development of procedures for the Mainframe area in DR participation.
• Traveled with the Due-Diligence Team and assisted in migrating company data to the Confidential Data Center.

Confidential, Arizona

Automated Data Telecommunications Specialist

Responsibilities:

• Monitored and processed secured and unsecured message traffic.
• Coordinate with other communication facilities, programmers, and computer analyst to determine system defaults.
• Monitored circuit status of 175 classified and unclassified lines within the Confidential Telecommunication Complex and worldwide Defense Communications Autodin Networks.
• Perform extensive trouble-shooting and testing of telecommunication data network circuits on a standard electronic T-Bar to restore system integrity and ensure continuity of priority communication to high-level officials.
• Supervised seven military personnel and maintained an even and balanced workload to meet mandatory deadlines.