SUMMARY

• I have served as a Network Engineer II,, Tier II tech in IP services, and an outside telecommunications tech over the last 18 years.
• I have been working as a Network Engineer for the past 12 years.
• I have skills, knowledge and experience with Aruba, Cisco, Alcatel, Adtran, Calix, and Nokia technologies.
• I also have experience in many more applications and platforms that are involved to support those brands.

PROFESSIONAL EXPERIENCE

Network Engineer II

Confidential

Responsibilities:

• Network Engineer II Working on Aruba and Cisco devices with the Retail Ops team monitoring over 8,000 stores nationwide aiding and monitoring the connectivity of their broadband connections to ensure they are operating at 100% during store hours
• Aruba 7010 controllers, Aruba S1500/ 2930 switches, Backup LTE Cradlepoint system, Confidential ’s, Tripplite backup battery source, Cisco routers and switches
• Perform daily break fix operations including controllers, switches, modems, power sources, Confidential, Wise terminals and Cradlepoint wireless routers, including pushing the new software loads and provisioning the new devices
• Integrating new Aruba devices such as Aruba controller 7010’s and Aruba switches 2930’s
• Provisioning new devices in the Mobility Master with new software and configuring them from that platform
• Layers 1 - 3 troubleshooting for over 18 years with store managers and service techs to restore internet connectivity for daily operations
• Working over 3 years with Cradlepoint and wireless devices, Wise terminals and access points to retain connectivity for daily operations
• Working in the Mobility Master to upload new software to multiple devices at a time
• Part of the team that helped install over 4400 new Confidential stacks in all Confidential stores across the United States all including the controllers and switches along with the Confidential backup power sources and Cradlepoint systems
• Working in SM7, CAPM, Airwave Pier 1.0/2.0 and multiple other monitoring tools to ensure connectivity to all stores at all times and fix them if they drop

Network Engineer

Confidential

Responsibilities:

• Network Engineer working with Adtran, Calix, and UMC/AFC devices in the Confidential Test and Turn up department working with CO techs to perform integration and regression testing on new software, on new devices being implemented into the Confidential network
• Provisioned and tested Adtran devices including TA 5000, TA 1248A, TA 1148A, TA 1248V, TA1148V, 1108VP, TA 3000, TA 5006, TA 1200F, TA 1100F
• Provisioned and tested Calix devices including E7-2, E7-MCC, E3-48, E3-48R1 and R2’s C7
• Provisioned and tested UMC 1000, AFC DMax
• Building and provisioning Vlans thru the 7750’s out to the network
• Troubleshooting connectivity issues according to the OSI model with the techs to provide total assistance for a resolution
• Assist field techs and other impacted groups to solve virtual and physical issues that arise during the turn up process
• Analyze, follow, execute, and modify orders to ensure the proper methods are being implemented, and the devices are provisioned with the correct software to ensure proper procedure is being implemented at the time a new node is being inserted
• Support field techs, and verify scheduled maintenance has been properly performed and documented to ensure that multiple groups have been notified of the work being performed
• Assist field techs with new software codes and applications to ensure the proper software and firmware are being uploaded to the new device
• Help/train new employees and other team members with issues that may arise, so that we can complete our task before the deadline
• Work with the Augmentation group on A2E and E2E migrations to ensure a smooth transition and minimal downtime for customers
• Assist the NOC floor with circuit testing and customer outages to minimize customer downtime
• My team is the last step in the process to validate the device being implemented into the network; we strive for 100 percent validation before we sign our task off.
• As soon as I sign off my task, the device is ready for customers to be added.
• Assistant manager (manager in training) over 6 employees of a new upcoming Rent To Own franchise
• In charge of daily activities such as scheduling, client contracts, sales and collections.
• Maintaining profit/loss records, daily reports, and overall profitability of the business.
• Ensure the store stays within budget on a monthly basis.
• In charge of weekly goals and coaching of team members to ensure the meet or exceed Easy Home’s expectations.

Tier II Tech of IP Services

Confidential - Overland Park Kansas

Responsibilities:

• Cisco: 2500 series Access routers, 6509 series Routing switches,7500 series routers, GSR 12,000 series routers, CRS series routers running IOS and XR
• Juniper MX960 Routers. Ciena 3960 and 5305 switches
• Router and switch configuration on over 1700 Cisco, Juniper and Ciena boxes
• Maintenance scheduling and implementation on multiple IP platforms
• Software pushes: IOS upgrades, Firmware pushes
• WAN troubleshooting: loop testing
• Hardware replacement
• Physical layer trouble shooting on DS0 to OC768 circuits.
• Responsible from the router to the first patch panel.
• Work with TSA to clear the Confidential network.
• Restoring outage situations within a defined SLA
• TRS ticket managing between multiple Confidential groups along with site technicians

Cable Technician

Confidential

Responsibilities:

• VOIP Residential - 2 and 4 phone line installation native and porting phone numbers
• VOIP Commercial - 2, 4, and 8 phone line MTA installation native and porting phone numbers
• Running Cat 3 and Cat 5 for new phone jacks, using RJ 11/45 connectors using NIDS, 66 Blocks/punch down, gel splicing
• Internet installation for both Commercial and Residential
• RG - 6/11 coaxial installation with splitter configuration for residential with HDTV, HDDVR, DVR, and Digital Cable boxes
• RG - 6/11 coaxial installation with splitter configuration for commercial including apartment installation all home run to the Confidential up to code and finishing wall plates
• Also trouble call technician that is responsible for making customer contact finding the problem, fixing the problem and explaining the problem and solution with the customer.
• Followed Confidential high Quality standards and guidelines
• Attached, connected and repaired equipment that delivers television signals to service subscribers
• Determined where the satellite dish should be placed on the exterior of a building for optimal reception
• Attached and grounded the dish using appropriate mounting hardware
• Ensured proper connection with a receiver box placed inside the building
• Once the equipment was installed I showed the customer how to use the receiver box and remote control
• VOIP Residential 2 line installation native and porting phone numbers Internet installation for Residential
• Wireless and LAN network setup with Linksys, D-link, Netgear and Belkin routers (up to 10 static IP addresses)
• RG - 6/11 coaxial installation with splitter configuration for residential with HDTV, HDDVR, DVR, and Digital Cable boxes
• RG - 6/11 coaxial installation with splitter configuration for commercial including apartment installation all home run to the Confidential up to code and finishing wall plates