SUMMARY

• I am a Senior Info Tech Specialist with over 8 years of experience in Hardware and Software installing, Networking, Cloud and virtualization, computer maintenance and administration, troubleshooting, and software testing. I provide excellent technical expert for the development, implementation, management, and support of systems and networks.
• I also help evaluating new and enhanced approaches to deliver IT services; test and optimize the functionality of systems, networks, and data; and define technical requirements by resolving various forms of computer - related technical assistance and improving the efficiency of the work of the staff through the use of technology. Areas of proficiency includes:
• Experienced in most common computer software and hardware installation.
• Experienced in Window server installation and maintenance.
• Experienced in cloud computing (Azure).
• Experienced in maintenance and backup of internal development servers
• Experienced in maintaining and backup of internal development servers
• Experienced with using Service Now Ticketing system.
• Experienced on Maintain inventory of internal licenses and track compliance
• Experienced in designing and generating reports as requested.
• Oversee the implementation, deployment, and operation of information systems and technology solutions for business needs
• Experienced in Disaster Recovery Planning and Setup, Server Tools like Import/Export Wizard.
• Experienced in TSQL & PowerShell Scripting.
• Experienced in setting up maintenance plans, creating jobs, and automating processes.
• Experienced working with SSRS, Power Bi for Reporting and Data Visualization.
• Experienced in Setting Up Encryption (Transparent Data Encryption (TDE), Always Encrypted, and Dynamic Data Masking).
• Implemented and granted SQL Server Logins, Roles & Permissions.
• Experienced in Migration from Onprem to the Cloud (Microsoft Azure Sql Database, Managed Instance and VMs) using Data Migration Assistance and PowerShell.
• Experience in HTML, MySQL, PHP, and familiarity with multiple web browsers and OS platforms.
• Possess strong analytical interpersonal, and communication skills and have the ability to work with minimal supervision in a team environment.
• Advance knowledge in Active Directory.
• Experience working with Cloud Services like Azure, AWS.
• Ability to troubleshoot OCC VDI infrastructure using VMWare
• Experience in using RDP for troubleshooting web servers and apps.
• Advance knowledge in Windows PowerShell.
• Proficiency in Windows and Linus commands.
• Advance knowledge in Python
• Strong analytical and problem-solving skill.
• Effective attention to detail and a high degree of accuracy.
• Strong organizational and time management skills
• Excellent Communication skills.
• Team player
• Ability to research, document, and network I.T communities for quick issues resolution.
• Ability to learn and support new and quickly changing technologies.

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Information Technology Specialist

Responsibilities:

• Provide internal IT support (server security, software updates, hardware maintenance etc.)
• Setting up of new workstations.
• Installs, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Support installs or upgrades of software or devices, set up user profiles, or re-set passwords.
• Monitoring of Server Activity, Error Log, space usage, and solved problems as needed.
• Documents incidents using help desk systems or tools.
• Monitoring daily, weekly, Monthly, and quarterly Maintenance Task.
• Deployed Active Directory environment including file shares and DNS to replace workgroup-based infrastructure.
• Diagnose computer issues and make recommendations for improvements
• Installed related applications on company or personal mobile phones.
• Comprehensive Backup plan and disaster recovery strategies working with company SLA
• Provides technical support through phone, email, and instant message remotely to users in the areas of password resets, e-mail, directories, standard MS Windows desktop applications, smartphones, and network connectivity.
• Provided knowledge transfer and for I.T. help desk staff, L3 engineering support and assistance with Outlook, Intune and end-users.
• System Maintenance Admins such as SCCM
• Installed Azure AD Connect and configured it to sync with the 0ffice 365 tenant and ADFS for Active Directory synchronization/Federation with Azure Active Directory.
• Train new hires in the use of the company computer systems.
• Monitoring of Server Activity, Error Log, space usage, and solved problems as needed

Confidential, Atlanta GA

Info Tech Support Specialist

Responsibilities:

• Receives, installs, and configures personal computers for filed and support office staff. Installs software. Sets up e-mail for new users. Explains features and procedures to end users.
• Troubleshoots, repairs, and/or replaces malfunctioning equipment. Arranges for placement from spare inventory as necessary to maintain continuous operations.
• Installation and configuration of various hardware devices like Laptops as well as PCs, LMR Radios, Printers, and Scanners.
• Assists with maintaining inventory equipment lists.
• Used Microsoft Intune Integration with a Security Group for Advance MDM management on the Hybrid Exchange environment.
• Coordinates and assigns work projects such as converting new computer hardware or software.
• Applies knowledge of
• Monitoring servers and other web base application optimal performance
• Maintains documentation of maintenance and trouble records.
• Provide support for networking and application issues escalate complex and unresolved problem to the appropriate quarter.
• Made sure the Azure Active Directory Connector is up to date and verified that the server is joined to the appropriate internal Active Directory domain and involved in SCCM.
• Configuration and implementation of LAN/WAN and other similar technologies.
• Provides advanced level installation, support, and maintenance of physical and virtual servers, core infrastructure (switching, routing, firewall) and other computer systems
• Administer firewalls, switches, and wireless access points.
• Administer Active Directory infrastructures including object management, security policies, group policies, and new user creation
• Install and configure new IT workstations for new hires.
• Maintain and update IT assets using IT asset management system
• Ensuring computers are updated with Windows Updates and System Drivers/Software
• Maintain and troubleshoot network infrastructure.
• Escalate issues that are identified within IT, particularly those related to potential data breaches and HIPAA Privacy and Security Rule violations.
• Maintain and troubleshoot printers.

Confidential

HELP DESK SUPPORT TECH/ SYSTEM ADMIN

Responsibilities:

• Provide outstanding and comprehensive end-user support to various I.T issues within the organization.
• Responds to telephone calls, email, and personnel requests for technical support.
• Documents, tracks, and monitors trouble tickets via help desk software to ensure a timely resolution.
• Software and hardware installation.
• Setup new workstation for new recruited.
• Support, configure, and implement LANs, WANs, VPN, network segments, Internet, intranet systems, and other SaaS or cloud-based services.
• Troubleshooting or assists other users with troubleshooting the technical problems associated with Servers, Hardware, Network Connectivity, and Data/Voice Latency and performance.
• Manage network servers and technology tools.
• Supports users on multiple operating systems (Microsoft Windows, Apple Mac OSX, Apple iOS, Google Android).
• Educate users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.
• Perform end of day backup for easy data recovery.
• Firewall deployment and configuration.
• User creation and group policy management.
• Incident analysis, report, and response.
• Documents incidents using help desk systems or tools.
• Troubleshooting of software and hardware. Responsible for certain aspects of day- to-day IT systems administration and operations that include configuration, on- site/cloud.
• Identify computer and network equipment shortages and place orders. Develop and train users in IT, EMR, and other organizational systems.
• Travel to facilities on regular basis to ensure IT systems are operating as expected and implement necessary corrective actions.
• Performs other related duties as assigned. responsible for effective provisioning, installation/configuration, operation, and maintenance of networks, systems, hardware, software, and related infrastructure.
• Assists management in the control, establishment, and enforcement of security for network and infrastructure technology, desktops, and end-users.
• Escalate unresolved issues to the appropriate support team.
• Assist management in making I.T budget.

Confidential, Orlando FL

Responsibilities:

• Installation and configuring of Switches, Routers, Wireless Access Controllers, and other networking devices.
• Configured server base LAN for access to software, files, high speed-internet, and share device resources such as printer and back-up storage
• Configured computing, networking, and client computers for file sharing and collaboration.
• Assists company management in the control, establishment, and enforcement of security for network and infrastructure technology, desktops, and end-users
• Tested systems during each step of implementation and deployment processes.