Senior Systems Analyst Resume Profile

Objective:

To obtain a position in the technology field where my knowledge and experience will be an asset to the company.

Security Clearance:

Summary of Qualifications:

Systems Management Server 2003, System Center Configuration Manager 2007, System Center Configuration Manager 2012, McAfee Host Based Security System, GuardianEdge Encryption, Symantec Endpoint Encryption, System Center Operations Manager SCOM , Wise Package Studio 7, Microsoft SMS Installer, Windows operating Systems, Active Directory, Microsoft Office, Reflection, Rumba, McAfee Virus Scan, SQL, CICS/TSO Mainframe environment, Ghost, Networking, standard operating environment SOE , Microsoft Server 2003/2008.

Work Experience:

Confidential

Senior Systems Engineer Navy Medicine

Provide support to site administrators at all Navy hospitals and health clinics for SMS 2003, SCCM 2007, System Center Configuration Manager 2012, McAfee Host Based Security System and Symantec Endpoint Encryption.
Responsible for the uptime and health of 24 primary SCCM servers, 23 McAfee Host Based Security System servers and 12 Symantec Endpoint Encryption servers.
Responsible for upgrading 24 SMS 2003 servers to SCCM 2007.
Responsible for creating, deploying and maintaining packages for SMS/SCCM.
Responsible for deploying and maintaining enterprise Symantec Endpoint Encryption software and servers.
Responsible for building and customizing reports and queries in SMS/SCCM.
Responsible for managing System Center Operations Manager 2007 alerts and events for Navy Medicines SCCM and HBSS servers.
Responsible for assisting sites with modifying and configuring policies in HBSS.

Confidential

Senior Systems Analyst Professional

Responsible for creating, managing and deploying software packages in Microsoft SMS 2003.
Responsible for building custom packages using Wise Package Studio.
Responsible for building and customizing reports and queries in SMS.
Provided SMS server and software support to the client.
Responsible for managing many SMS and Package related projects that affected up to 20,000 users.
Responsible for assuring that all workstations were up to date on all patch levels.
Responsible for the health and uptime of the primary SMS servers.
Utilized GPIMS, RMS, PCS and Remedy as ticket and information gathering utilities

Confidential

Wise Application Packaging Engineer /SMS Administrator/Citrix

Responsible for creating and customizing software packages for physical and Citrix environments to meet Blue Cross needs and standards SOE using Wise Package Studio and SMS Installer.
Responsible for maintaining packages, collections and advertisements in SMS 2003.
Responsible for the deployment of software and patches daily with SMS 2003.
Maintained and repaired SMS clients.
Responsible for the health and uptime of three primary SMS 2003 servers.
Developed test plans for packages developed with Wise Package Studio and tested the package for functionality.
Worked with my customer during the testing phase to assure the software package met all of their requirements.

Confidential

Senior Desktop Support Analyst Two/Executive Support/Team Lead

Worked on a team that provided desktop support for approximately 2000 employees.
Assisted with the implementation of new hardware and software at various Blue Cross sites.
Resolved the most trouble tickets each week for the duration at my site.
Was the lead for multiple technical projects which included upgrading multiple computers to Windows 2000 and XP, a weeklong disaster recovery exercise, multiple PC moves and deploying Blackice to all laptops.
Responsible for providing technical support to the executives at Blue Cross.

Confidential

Technology Support Center Team Lead

Served as the main technical resource for more than 20 technicians and assisted them with resolving computer hardware and software related issues.
Assisted in the interview and hiring process of new employees.
Assisted my team in maintaining a 70-75 first call resolution on a daily basis.
Participated in the rollout and implementation of new software and tools.
Assisted in the creation of the Blue Cross internal knowledgebase.
Developed training materials on new problems and trends in the technology field.
Trained employees on Blue Cross specific software and new trends in the Information Technology industry.

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