SUMMARY

Accomplished System Administrator and Engineer experienced in system design, installation, maintenance and repair. Able to work well under pressure, can adapt to changing requirements and business situations to meet business goals. Focus on achieving results with highly available and stable systems. Proven ability to communicate with all levels of business from senior level executives to fellow IT staff.

AREAS OF FOCUS

TECHNICAL EXPERIENCE

Windows Servers, workstations and laptops VMware, Active Directory, DNS, DHCP, WDS, MDT, WSUS, DFS Replication, GPO, Exchange, Lync, Sharepoint, SAN and NAS storage, Cisco phone systems, FTP/SFTP, Symantec BackupExec, VBScript, Powershell, MS Office suites

PROFESSIONAL EXPERIENCE

System Administrator

Confidential

• Company Profile: Short term lender headquartered in Spartanburg, SC. Serves a large number of states with storefront short term loans. Wilmington, DE office focused on bringing the Advance America brand to the internet.
• Installation and management of Windows Server 2008 R2, 2012 and 2012 R2
• Installation, configuration, performance tuning and security hardening of IIS 7 and 8
• Installation and configuration of Microsoft SQL Server 2012. Configured with SQL AlwaysOn Availability Groups using Windows Failover Clustering
• Installation, configuration and management of SmarterTools SmarterMail SMTP server. Designed using DKIM signing.
• Implementation of DNS measures for transactional and marketing emails. Put technologies such as SPF, DKIM and DMARC into place to prevent SPAM blocks.
• Implementation and management of Emailtopia Response Manager 6.
• Installation and configuration of new domain for use by the Delaware office as well as the new online production workspace
• Design and implementation of Group Policy for new domain
• Design and implementation of Active Directory Sites and Services for configuration of four sites and replication traffic between them
• Installation and configuration of DFS Replication and Namespaces for high availability of file shares between multiple sites
• Design and implementation of targeted installation of software through GPO
• Creation and implementation of Windows Deployment Services and Microsoft Deployment Toolkit for custom Windows Installation. Created custom profiles for different makes and models of PCs used in the office
• Managed VMware 5.5 environment for QA and UAT servers
• Create and maintain VMware deployment templates
• DHCP migration to new server, including updating Cisco equipment with new DHCP location
• Installation and configuration of Windows Server Update Service for use with office PCs. Created multiple groups and used client side targeting for group additions
• Implementation and configuration of SpiceWorks Help Desk software to track issues with in house designed software

Sr. System Engineer

• Installation and configuration of a new highly available VMware environment leveraging Dell PowerEdge R520/R620 servers using ATA over Ethernet storage. Integration of vCenter and Operations Manager. Familiar with ESXi 5.x environments, RAID configurations, storage configurations, datastore sharing, basic network configuration. Provided maintenance, optimization and troubleshooting for environment
• Installation and configuration of Microsoft Exchange Server 2013 system deployment utilizing Windows Server 2012 Clustering, DAG groups, and cross-site replication to maintain high availability and site resiliency
• Installation of SQL Server 2012 utilizing Windows Server 2012 Clustering and SQL AlwaysOn Availability Groups
• Installation and configuration of Microsoft Lync Server deployment, general maintenance and troubleshooting
• Installation and configuration of Symantec BackupExec 2012 utilizing NAS storage and data deduplication, maintenance and backup / restore testing
• Provided build to order infrastructure design for new clients including Active Directory, Group Policy, Print Management, File Servers and Office 365 deployments
• Implemented secured SFTP server for client and vendor communications
• Provided installation, configuration and tuning of IIS 7 for internally built proprietary software
• Designed and implemented system monitoring solution using Groundwork, Nagios and Cacti Network Montoring
• Migrated Mail system from Office 365 to Exchange 2010 On-Premises
• Provided management and direction for System Technicians and System Administrator

System Administrator

• Provided Level 3 technical support for Blackthorn Advisory Group and associated clients. Diagnosed issues with Exchange 2003 2010, Cisco Phone Systems, DNS, DHCP, Client VPN and Site-To-Site VPNs
• Upgraded client mail system from Exchange 2003 to Exchange 2010 with minimal downtime
• Migrated multiple clients from Exchange On-Premises to Office 365
• Maintained internal and external DNS for multiple clients
• Updated file shares to add increased security for Blackthorn Advisory Group
• Added, Streamlined and documented Group Policy for Blackthorn Advisory Group and clients

System Support Specialist

• Provided on-site and remote support of 500 employees
• Supported business executives with a focus on speed and efficiency
• Weekly ticket closure rate of 40 tickets
• Created and maintained inventory system to track workstations, servers and printers purchased by the company