Systems Administrator Resume Profile

SUMMARY

Systems Administrator and Help Desk Manager, possessing a TS/SCI clearance and more than 8 years of IT experience Specialize in maintaining military/DoD networks Willing to obtain any training and/or certifications required for potential opportunities.

EXPERIENCE

Confidential

Administer 1,700 Trusted Thin Clients and 250 virtual Windows servers across five network enclaves. Provide Tier 2 Citrix XenApp support for 1,900 users in a 24/7 military operations environment. Sustain system security in accordance with Communications Tasking Orders and Microsoft updates provided by DISA. Advise and recommend system enhancements to military customer. Produce system documentation and Tactics, Techniques and Procedures TTPs to enhance continuity. Deliver hands - on training to team members and military counterparts.

Confidential

Responsible for management of help desk personnel and operations. Plan, organize and direct the Tier 1 technical support provided to the entire organization. Provide feedback and performance evaluations to team members. Apply current directives for operating classified and unclassified networks. Communicate accurate network availability and system status and provide timely updates. Develop and enforce compliance with cyberspace policies. Ensure compliance with Communications Tasking Orders CTOs, DISA STIG and USAFCENT Special Instructions to Communicators SPIN-C .

Systems Administrator

Performed Tier 2 troubleshooting for 1,200 users in a high-tempo 24/7 facility. Maintained the integrity and security - including preventative maintenance - of 500 physical/virtual servers and 2,500 physical desktop clients across four network enclaves. Created and modified service/administrator accounts. Documented standard operating procedures and best practices. Interacted and consulted with end users. Coordinated installations and performed or facilitated backup and recovery procedures. Performed remediation of network vulnerabilities. Developed VBScript and PowerShell scripts to automate routine processes as needed. Provided operational support for Collaboration Tools: Information Workspace IWS, Internet Relay Chat IRC and Transverse.

IT Specialist/Systems Administrator

TBMCS and Command and Control System Administration to include UNIX administration, Windows Active Directory, Exchange, Oracle, SQL Server and Sybase. Developed, modified and tested overall system backup and recovery strategies for assigned systems. Served as a technical focal point for modifying, implementing and troubleshooting hardware and software. Prepared and presented briefings on operational status of systems. Provided six months of support for missions Operation Enduring Freedom and Operation Iraqi Freedom.

Operations Coordinator

Worked closely with team leader to ensure proper management of 15 - 20 employees and to exceed production goals evaluated individual performance levels and made appropriate recommendations for improvement. Responsible for training of new and existing associates in departmental tasks. Performed daily written/verbal briefs for new and existing associates. Successfully adapted to high temporary associate turnover and minimal external support during high-volume periods.

IT Specialist/Lab Manager/Web Admin, Lycoming

Identified, corrected and restore Information Technology system software and hardware faults and outages. Applied troubleshooting and analysis methods to resolve IT problems. Supervised use of IT labs and ensure proper utilization of laboratory resources. Ensure proper configuration management practices were followed for all IT lab equipment. Worked with senior management to design, implement and maintain website . Supported the smooth transition of data and design into advanced software technology.

Web Designer

Software Development Intern

Worked in a team-oriented environment to correct outstanding deficiencies in existing software. Designed, implemented and tested a new business report for clients who use Human Resource components of Datatel's software. Served as a beta-level tester and provided feedback from an end-user perspective for Datatel's portal software.

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