Professional Profile:

• An I.T. Manager with more than 20 years of increasing responsibilities in computer technology and business - critical management, and technical leadership. An abundant experience in strategic planning in budge preparation, and automating processes.
• Skilled in evaluating current and future technologies and leading purchase planning to support both short and long-term IT initiatives.
• A clear and direct project manager, skilled in developing and maintaining a broad vision, cultivating excellent relationships, and communicating effectively across the organization to build focused and productive teams.
• Cultivating excellent relationships with IT staff, customers, vendors and third party contractors
• Streamlined Information Technology department by separating support tasks, creating new leadership positions and implementing best practices.

Leadership Skills:

Project Management: Systems Engineering System Migrations/Integrations

IT Project Lifecycle: Requirements Analysis ROI Analysis Costing Budgeting Project Scheduling Testing/QA/Rollout/Support.

Value-Added Leadership: Cross-Functional Supervision Team Building Mentoring Client Relations Presentations Business IT Planning Vendor Management

Technical Skills:

Operating Systems: Microsoft Windows Server 2012 R2, 2008 R2, 2003 Windows 8, 7, Vista, Hyper-V 2012 R2, VMware ESX, ESXi 5.1, vSpere

Hardware: Workstation Server Hard drives, SCSI, SATA, IDE, Raid Controllers, Cabling CAT5e and Punch downs

Familiar With: Barracuda box ISCSI, NAS SAN

Software: Microsoft Office Office36 2003 ConnectWise QuickBooks Crash Plan Medisoft Labtech Zenith BDR Acronis MS Exchange 2003, 2007, 2010 Active Directory, The Trend

Familiar With VMware Player 4.0 SharePoint, GroupWise

Databases: Microsoft Exchange, Microsoft Active Directory

Networking Protocols: TCP/IP, DNS, DHCP, VPN, Telnet, HTTP, FTP, SMTP, POP3, SMNPProfessional Experience:

I.T. Client Manager

Confidential

• Set business standards for conducting help desk for all clients' computer networks.
• Creation of client's agreements and contracts.
• Establish price structure
• Evaluate and hire talent for in house and field technicians
• Responsible for all projects and job completion.
• Key decision maker on venders and maintaining those relationships
• Making analyses of client's businesses I.T. costs
• Manage and dispatch support staff for client base.
• Evaluating a Disaster Recovery Solution utilizing the latest virtualizing technology with VMWare and imaging software like Acronis and off-site backup solutions.
• Oversee migration and implementation of the following projects:
• Windows 2003 Server to Hyper-V with Windows 2012 Server
• Microsoft Office 365, Site Collections and Federation
• VPN Tunneling for remote financial company for VoIP Phones.
• Desktop upgrade and users data migrations
• ISP cut overs
• Hardware and software swap out.
• Email and webhosting cut overs.

Sr. System Engineer

Confidential

• Migrate clients from Windows 2003 to Microsoft Hyper-V 2012 R2 and Windows Server 2012
• Managing user's accounts in Active Directory with login scripts, folder redirection, and security rights with in a Windows Server 2008 domain.
• Configured and implemented Wide Area Networks with Cisco VPN Tunneling and Network Monitoring for small business with multiple sites.
• Repair and troubleshoot VoIP Phone network with the latest Cisco equipment.
• Securing Local Area Networks with firewall protection by securing common ports like HTTPS.FTP, SNMP, and content filtering.
• Troubleshoot TCP/IP protocol connectivity issues using tools like. DNS, DHCP, SMTP, POP3,
• Implement telecom ISP cut overs for over a dozen clients.
• Transferred hosted email accounts to MS Exchange 2007 server.
• Using MS Exchange tools such as isnteg and eseutil to repair corrupted database.
• Configure Outlook to connect to exchange over https
• Setup remote MS Exchange users with OWA and active sync to connect to devices.
• Remove email domain names from black lists with mx tool box.

Confidential

• Generated 1.4 million in revenue of sales.
• Hiring of 3 junior staff members and trained them to service all clients
• Set standards and best practices on how to better support the clients
• Build 1st and 2nd level help desk support team.
• Implement a company PSA ConnectWise
• Establish Manage Services for all size companies.
• Desktop management for over 130 users for various different sizes companies.
• Actively seek new clients and services them.

Sr. System Analyst

Confidential

• Responsibilities include design site to site replication of to Windows 2000 Active Directory for a 4 office site.
• ISP cut over from DSL to T1 circuit

Sr. System Analyst

Confidential

• Migrate and integrate Novell Netware Service 4.x and Active Directory Services from Windows NT to Windows 2000
• GroupWise email server
• Managed 6 remote offices for a national manufacturing company.

System Analyst

Confidential

• Install and configure Microsoft's SMS System Management Server
• Desktop Management
• Responsible for backup solution for corporate office

Help Desk Manager

Confidential

• Manage help desk for embroidery graphic and network software for a nation company. Oversaw all incoming calls, and dispatch all service technicians for 3 offices and 13 technicians spanning across America.