Objective

Seeking a position, and growth with a company, which will require me to utilize my skills, abilities, and experience to ensure the company's success.

Skills

More than 11 years of successful experience in IT Infrastructure support, and customer service with recognized strengths in IT Management, senior level System Administration, Systems Engineering, Desktop Support, Windows server administration, Problem-solving, troubleshooting, and overall planning and implementation of proactive procedures and systems.

Summary

• Through strategic planning, prevention, implementation, and security I have successfully managed complex IT infrastructures for a wide range of corporate environments
• Exceptional verbal, communication, and documentation skills. Excellent organizational skills, and a superb ability to prioritize
• Expert knowledge of Windows Operating systems: Windows 7, Vista, and XP Including Professional and Ultimate versions
• Exceptional knowledge with the set up, and administration of Windows server 2003 and 2008 R2 including expertise in Active Directory and SCCM.
• Highly knowledgeable in Microsoft Office Including Office 2013, Office 365 Deployment and implementation , Office 2007, and 2010 Including Standard, Professional, and Business versions
• Superb knowledge of the set up, administration, and implementation of Microsoft Exchange: Including versions 2010, 2007, and 2003
• Highly skilled in using WAIK Windows Automated Installation Kit for Windows 7 To install, customize, and deploy Windows 7, and Windows server 2008 R2 family of operating systems
• Knowledge of multiple ERP systems: Including Infor Sage FAS SAP Microsoft Dynamics Exact
• Highly experienced with support with GDI applications Microsoft NAV SQL Hyper V cluster SAN and SAP
• Proficient with the set up and management of onsite and offsite backups and recovery: Including Windows Native ARC serve HP Backup NAS
• Superb knowledge of VM WARE Virtual servers Hyper V and Cloud environments
• Excellent understanding of TCP/IP DNS WINS Configurations within a network infrastructure
• High level of expertise in LAN WAN and VLAN environments
• Proficient with set up and administration wireless access points routers overall wireless network configurations
• Highly knowledgeable with a variety of smart phones: Including the setup, configuration, and troubleshooting of all Apple and Android phones
• Highly experienced with multiple printer models: Including installations, break-fix troubleshooting, and local network queue setup and administration
• Efficient with Cisco VPN client, and Secure ID token setup
• Expertise in ticket tracking software: Including Auto task, HP Service Desk, HEAT, Magic, Track-It, and Remedy
• Highly experienced in GHOST, Altiris, and Windows Deployment Kit Imaging software

Experience

Confidential

Senior Systems Administrator / Senior Infrastructure Systems Engineer

• Contract position with Prince Izant
• Monitoring, administration, and Implementation of the entire IT infrastructure environment
• Managed 2 desktop support technicians
• Windows 7 rollout project
• Office 365 upgrade project and implementation
• Provided all remote and onsite support for affiliating companies: Including Chicago, and Indiana
• Set up and implementation of NAV ERP system strategic design infrastructure
• Daily troubleshooting of high-level database and support tickets Overseeing all IT support and strategies
• Complete server refresh Hyper V upgrade and SAN storage device installed
• Documentation of all IT infrastructure support, databases, procedures, and troubleshooting
• Installed 4 new Cisco wireless internal access points
• Installed new cisco router equipment: Set up and configuration for the new manufacturing environment

Confidential

Senior IT Systems Administrator

• 4 Month Contract with Hukill Environmental Services
• Managed day to day support for 50 end users
• Implemented a new ERP system for tracking material, transportation, and cost using NAV
• Replaced 25 end user desktop PC's with new Dell desktops compatible with Windows 7
• Lead a Windows 7 rollout project Design and implemtation through WAIK rolled out all company wide applications, network drives, and printers
• Installed 6 new D-Link security cameras onsite Linked cameras to an external VLAN

Confidential

Senior Level Desktop Support Technician Systems Engineer

• 2 Month Contract with AeroControlex
• New PC set up and laptop rollout
• Provided high end level support to end users
• Resolved daily escalated help desk requests
• Companywide documentation project on all current software and hardware installations
• Completed an Email transition project from a new acquired company. Migrated Microsoft Exchange accounts over to a new server
• Office Expansion cabling, phone, and network patch down project to 4 new IDF closets. Installed 4 new switches within the new addition offices. Performed all data, and voice patch downs to new employee desks and office locations.
• Sharp copier address and printer move project. Moved 9 Sharp copiers off of an old print server, and set up all printers on new server along with employee address book
• Completed a new company addition project. This included moving 40 new employees over from an old company site to the main company site. Moved all equipment including: PC's and laptops, Printers, Servers, and Phones. Prepped all users' machines for transition to a new domain. Set up new user Active Directory accounts, Microsoft Exchange accounts, rejoined all machines to new domain, renaming scheme, moved all network shared drives and folders to the new company location and remapped all network drive locations

Confidential

Tier 3 Desktop Technician It Support Specialist

• Contracting position with DuPont
• Provided high end level support to end users
• Responsible for supporting 250 end users
• Resolved daily help desk tickets
• ERP system administration
• Created a asset inventory and tagged all workstations
• Performed daily backups and restores
• Performed a Windows 7 and Microsoft Office 2010 rollout
• Windows server maintenance and management
• Printer repairs and support

Confidential

Independent PC Technician Contractor

• Contracting position
• Working as a Project Manager Consultant / IT Contractor for Vox Mobile located in Independence, OH
• Set up, configured, and deployed desktops and laptops to customer's and end users
• Set up, and configured 10 Microsoft Windows 2008 R2 domain servers
• Assisted with setting up and deploying 5 Microsoft 2010 Exchange servers
• Provided both in office and phone troubleshooting support to customer's and end users
• Provided remote troubleshooting support to customer's and end users
• On call remote IT support for customer's providing 24/7 assistance
• Hosted Exchange account creation and customer support
• Managing customer offsite backup and recovery services using Intronis Online Backup software

Confidential

Lead PC Technician and Sr. Systems Administrator

• Contracting position
• 1 year contract working with TeamLogic IT of Westlake Ohio
• Prepared and presented IT infrastructure proposals per request of client's current and future needs
• Assisted in all sales calls made on site, or in office per request of client
• Provided a detailed scope of work on all current and future client projects
• Provided clients 24/7 on site break/fix support, in office, and remote IT support for both hardware and software
• Provided 24/7 managed services support using KaseyaSystemWatch monitoring
• Set up and supported Hosted Exchange services with email/SPAM filtering, DNS changes, and MX record entries
• Support of all smart phone models including: iPhone, Droid, or Android technology platforms
• Provided client in house ticket monitoring, and requests using AutoTask tracking
• Managed 14 client and application servers managed 4 Exchange servers
• Set up/support of Windows server 2003 and 2008 Set up/support of Exchange server 2003, 2007, and 2010
• Set up and managed clients with Offsite Backup and recovery services using Intronis Online Backup

Confidential

Operations Support Specialist

• Contracting position
• 4 month contract working for Ben Venue Laboratories
• Provided Tier 2 support for hardware and software, repair for PC, laptop, Blackberry, and hardware peripherals onsite or by remote access
• Set up and installed a wide array of workstations/laptops using GHOST imaging
• Provided comprehensive system support, configuration, and maintenance
• Supported both hardware and software, including installation, configuration, troubleshooting, and support
• Provided high-level customer service, training, and technical support

Confidential

Systems Administrator

• Contracting position
• 6 month contract working for the Cleveland Clinic Health System
• Provided first level PC, LAN, software, and laptop support to end users
• Printer, handheld, and scanner support
• PC, and laptop set up, and installation using Altiris imaging software
• Project lead on specific site locations, and job duties
• Used HEAT ticket tracking software to answer support requests, and order hardware

Confidential

Blackberry Support Project Leader

• Contracting position
• 2 month project working for Developers Diversified Realty
• Updated Blackberry software versions, and provided Desktop Manager upgrades
• Moved 150 Users over to a new Blackberry Enterprise Server ver. 4.0
• Supported end user issues with Lotus Notes release versions 6 - 7
• Models included: 7200 series to 8300 series
• Supported users via phone, office, or by e-mail

Confidential

IT Support Specialist

• Provide Break fix support for hardware and Software, daily backups, repair for PC, Laptop, and peripherals onsite or by remote access
• Ticket tracking using SharePoint and Track IT
• Administrative LAN/WAN support, end user profile/permissions setup and group access and permissions.
• Citrix Metaframe Program Neighborhood and client installs Citrix Presentation Server install: including all three ICA clients
• Blackberry support and set up, BES administration
• GHOST imaging, and deployment using GHOST software, and console.
• Deployment of 150 new PC workstations, and 50 new laptops using GHOST imaging software.
• Blackberry Enterprise Server and Nextel Blackberry overhaul Upgraded Blackberry units, and added 80 new users.
• Microsoft Exchange server 2003 migration/upgrade