Professional Profile

Innovative, results-oriented, IT professional who excels in identifying server and network problems. Experience in hardware and system integration, able to resolve problems and bring them to closure quickly and efficiently. Previous positions held include Technical Lead, Network Engineer, Network Support Analyst, Network Administrator, Systems Analyst, Project Leader and Operations Supervisor. Proven track record of adapting to rapidly changing technology and applying it to business needs. Able to work independently or on a team in a wide range of environments.

Areas of Expertise

Infrastructure Support, Network Design, Network Support, Network Administration, Application Support, Project Management, LAN Management, Team Leadership, System Maintenance, System Integration

Experience and Skills

MS Windows 2000/2003, Active Directory, MS Windows NT Server, Insight Manager, LAN/WAN, Corporate AntiVirus, Veritas NetBackUp, EMC SANS, VMWare, TCP/IP, Dell, HP, Compaq, ACS Technologies Database

Work History

Word of Faith International Christian Center June 2009 to Present

Confidential

Position: Network Engineer/IT Specialist

Environment: ACS Technologies Database, Compaq, HP Dell Servers, 3Com Hubs and Switches, Active Directory, Exchange 2000, DSL, Sonic Wall Security Appliance, Symantec Corporate Virus Protection, Symantec Backup Exec, Barracuda Content Filter and Web filter, Numara Track-IT 10 Helpdesk

Tools: MS Windows 2000/03, TCP/IP, Insight Manager, SNMP, Internet TCP/IP, DHCP, DNS, Outlook, FTP, Firewall.

Responsible

for supporting management ACS and Ecellerate databases as well as the design and implementation of the database for Kidzworld and Faith Groups. Support and maintain daily operations which include network, servers, desktops and applications. Configured and managed helpdesk software.

Confidential

Position: Network Engineer/Technical Lead

Environment: Compaq, HP Dell Servers, 3Com Hubs and Switches, Active Directory, Exchange 2000, DSL, Sonic Wall Security Appliance, Symantec Corporate Virus Protection, Symantec Backup Exec

Tools: MS Windows 2000, TCP/IP, Insight Manager, SNMP, Internet TCP/IP, DHCP, DNS, Outlook, Outlook Express, FTP, Firewall

Monitored and maintained daily operations which included network, servers and applications. Planned and designed infrastructure upgrade including new hardware an OS upgrades. The design also included the use of VMware, storage area networks and a dedicated backup network.

Confidential

Position: Systems Administrator

Environment: MS Windows 2000/2003 Server, MS Office, TCP/IP, HP Server

Tools: MS Windows 2003/2000/XP, Insight Manager, Corporate AntiVirus, Remote Console, Terminal Services, Active Directory, TCP/IP, Internet TCP/IP, IE 6, WINS, DHCP, DNS, Telnet, FTP, VMWare, EMC SANS

Monitored and maintained over 200 HP, Compaq and Dell Servers in a data center environment. Used MS WSUS server to keep servers at current patch level. Managed virus protection using Corporate AntiVirus which checked for new virus definitions every 6 hours. Maintained the HP servers quarterly using HP Soft Packs to update drivers and firmware. Supported specialized applications like School Connects, a truancy application that uses a primary rate ISDN line to make automated phone calls to parents, and Delivery Ware, a fax application that uses DID phone lines to send and receive faxes at the desktop. Set up and configured new servers and associated hardware. Administered mixed mode environment of NT Domain and Active Directory running on a server base consisting of MS Windows 2003 enterprise, standard, MS Windows 2000 server, Advanced Server, and MS Windows NT4 Domain Controllers. Implemented ESX VMware running on Dell platform. Installed and configured EMC SANs. Migrated enterprise file share server to EMC SAN's array.

Confidential

Position: System/Technical Support

Environment: MS Office, Lotus Notes, TCP/IP, DSL, ISDN

Tools: MS Windows 2000, TCP/IP, PC Anywhere, Internet TCP/IP, IE 5.5, Ghost, WINS, DHCP, DNS, Telnet, FTP, Wireless Routers

Implemented WAN/LAN connectivity for various construction sites. Established networks using services that were available in the geographical area, i.e. DSL, ISDN, Microwave, Modems and Wireless. Installed and configured routers, switches, desktops, laptops, printers, scanners and digital cameras. Provided technical support for any hardware or software problems that occurred at these sites.

Confidential

Position: System/Technical Analyst

Environment: Novell Login, Token Ring Network

Tools: MS Windows 95, Word Perfect, Lotus Notes, Lotus 123, Visio

Conducted risk assessment on cash management systems. Developed and implemented a survey based on the Delphi survey technique. Tabulated survey results and developed questions for a one-on-one interview with the bank's subject matter experts SMEs . Rated and ranked the identified risks with a board of SMEs. Revised and updated network and infrastructure drawings using Visio.

Confidential

Position: Senior Network Administrator/Technical Lead

Environment: Compaq Servers, 3Com Hubs and Switches, Server, Active Directory, Exchange 2000, DSL, Sonic Wall Security Appliance, Norton Enterprise Virus Protection, Veritas

Tools: MS Windows 2000, TCP/IP, Insight Manager, SNMP, Internet TCP/IP, IE 5.5, Ghost, WINS, DHCP, DNS, Outlook, Outlook Express, FTP, Firewall

Designed and rebuilt infrastructure to include MS Windows 2000, Active Directory, Exchange 2000 and a disaster recovery solution. Tested critical applications such as accounting and data processing software before migration. Implemented content filtering and VPN access along with a firewall solution.

Confidential

Position: Network Administrator

Environment: MS Windows NT 3.51, MS Windows NT Client /Server, MS Windows 2000 Professional

Tools: MS Windows NT, TCP/IP, SNMP, MS DOS, Internet TCP/IP, IE 5.5, Ghost, WINS, DHCP, DNS, Outlook, Outlook Express, FTP

Migrated an existing domain to a corporate domain and deployed new desktops while upgrading to MS Windows 2000 Professional. Imaged new desktops using Ghost.

Confidential

Position: Network Administrator/Operations Supervisor

Environment: Compaq Servers, Cisco Switched Network, MS Windows 2000/NT/3.51,MS Windows NT Server, Oracle, OS/2 Warp, Dell, ISDN

Tools: TCP/IP, Insight Manager, Bindview, SNMP, MS DOS, Internet TCP/IP, IE 5.5, Ghost, WINS, DHCP, DNS, Control IT, MS Outlook, MS Outlook Express, FTP, Oracle Client

Provided technical support for call center. Led project to convert infrastructure from NT 3.51 to NT 4.0. Engineered move of call center to a new site with facility expansion. Designed and implemented LAN and MS Windows NT server infrastructure. Developed and designed the infrastructure for a 1000-seat call center in Charlotte, NC. Designed and implemented the MS Windows NT Infrastructure to support this facility. Detected and solved problems through project and technical leadership. Recommended and ensured that proper technical alternatives had been selected and implemented. Recruited and trained technical teams to support these sites. Served as the Technical Supervisor for the team in Troy and acted as a Consultant for the support team in Charlotte. Consulted in application design and deployment meetings as an SME for the infrastructure.

Confidential

Position: Network Support Analyst

Environment: Compaq Servers, USR Total Control, MS Windows NT, SOLARIS 2.4 x-86, LAN/WAN, ISDN

Tools: MS Windows NT 4.0, TCP/IP, DNEWS, Post Office, NETSHIELD, Radius, DNS

Designed, built and managed an ISP. Installed and configured all hardware and software. Installed Checkpoint1, DNS, MS Windows NT Server and Solaris 2.4x86. Provided 24/7 support for the ISP customers via an ISDN line installed in my home. Provided sales team with pre-sales support.

Confidential

Position: Network Support Analyst

Environment: RS6000, NOVELL, MS Windows 3.11, Solaris, Cisco

Tools: Netview, Check Point 1Firewall

Supported, monitored and installed routers on a FDDI Backbone as a member of a WAN team for the State of Michigan. Installed and implemented the first firewall for the State using Checkpoint1 on a Sparc20 running Solaris 2.3.

Confidential

Position: Systems Analyst

Environment: IBM 3080, IBM 3084, IBM 3090, OS/2

Tools: REXX, PLAS

Tested, troubleshot and repaired mainframe problems for 6 years as a mainframe technician. Oversaw the work of other technicians as a team leader. Analyzed the functionality of microchip design in a design simulation role. Wrote test cases for testing chip design, documented the results and logged any problems found during testing. Coded a test case generator that generated hundreds of test cases based on inputs and expected outputs. The test case generator was estimated to have saved IBM 3 million dollars over five years.