EXPERTISE

• Lotus Notes Domino Systems Administration 15 years Helpdesk Management Over 10 years
• Application Development 10 years US Government Department of Defense

QUALIFICATIONS and SKILLS

• Top Secret Clearance Helpdesk Ticket Tracking Software
• Management of systems with varying classification levels Tumbleweed Server Validator
• IBM DB2 and Websphere and other Database software Pistolstar Web Set Password
• EMC Legato EmailXtender, EmailXaminer Lotus QuickPlace, SameTime
• Microsoft Office, including MS Project Webtrends, Internet Traffic Analysis

RECENT PROFESSIONAL EXPERIENCE

Confidential

Senior Systems Administrator

• Monitor system and service availability of entire HQWeb environment which includes Taskers, Awards, NDAWS, Quickr and other applications.
• Manage and mentor Level 1 helpdesk team of 3-4 people supporting custom Navy Applications including work prioritization, scheduling, and identification of training needs.
• Provide advanced Level 2-3 support for custom Navy Applications and QuickPlace Systems.
• Responsible for documenting and adhering to system security and standardization.
• Ensure that all procedures are being followed.
• Coordinate, communicate, and document any scheduled or unscheduled outages.
• Knowledge of high level Domino System Administration concepts to include Cluster management, messaging, replication, web/HTTP, SSL, LDAP, SMTP, SSO etc.
• Identify system weaknesses and make recommendations on hardware and software changes.
• Identifying key issues to assist in a win-win resolution for all involved parties.
• Providing Technical status updates to high level military personnel.
• Team management or participation in the delivery of complex, high visibility projects including:
• Server Moves Requiring network configuration, DNS and network changes, Server and Application Configuration Changes, Coordination of many teams, Helpdesk Surge Management and Technician Training.
• PKI Phase II Implementation - Migrating Navy applications to CAC/Smart Card only authentication, including FIPS-140 compliance, click-thru consent banner and Tumbleweed Server Validator implementation.
• PistolStar Password Authentication Applying software changes on live production systems to comply with complex DoD password schemes and authentication.
• Emergency Server Rebuilding and Deployment Working in an environment of very high availability, rebuilt or provisioned systems overnight to ensure application availability.

EMC Critical Response Engineer

Confidential

• Customer satisfaction focused.
• Required excellent communication skills verbal and written.
• Ability to defend position to both customer and Legato in a professional manner.
• Replication of customer environment.
• Mediate customer requests and Legato replies.
• Work as a Product Support Engineer when not traveling to client sites.

Federal Lotus Consultant

Confidential

• Install, configure and maintain Lotus QuickPlace and Lotus Sametime systems.
• Daily checks for current virus pattern updates.
• Monitoring and freeing up space when needed.
• 2nd Level Support for 600 Notes users and 6 total servers.
• Troubleshoot e-mail, calendaring scheduling issues.
• Register, recertify, rename and delete/terminate users.
• Move user's certifier's, move mail files between servers.
• Create Mail-In and TeamRoom databases.
• Create Groups, modify ACL's, and restore mail files.
• Change user's id's, Notes Client Domino HTTP password resets.
• Retrieve deleted user's mail files local address books.
• Approve/Reject requests in AdminP.
• Resolve remote user's issues.
• Monitor mail.box and log files, replace design of mail files.
• Setup and monitor selective replication.
• Setup and administer Blackberry network and devices.
• Install, configure and monitor Legato EmailXtender for FOIA archiving purposes.
• Install and configure Websphere servers and setup single Sign-On SSO between Websphere and Domino servers.
• Install, configure and maintain Lotus QuickPlace and Lotus Sametime.
• Configure Domino LDAP.

Navy Personnel Command Lotus Notes Administrator and Helpdesk Manager

Confidential

• Design and implement Lotus Notes and Domino based applications, many to operate in both a Lotus Notes and WWW environment for QOLMIS project for the Navy Personnel Command.
• Operated Helpdesk for 80 sites worldwide providing solutions and advice for administrators at each site.
• Maintained and upgraded more than 20 heavily used custom databases, updating designs at each site via replication from hub server at headquarters at Millington, TN.
• Setup and maintained email and mail-in databases for sites to communicate and transfer documents between sites and hub server.
• Maintained Microsoft Access database which was queried by Notes databases.

CACI Inc. Federal Lotus Notes Developer

Confidential

Designed and implemented Lotus Notes and Domino R4.6 based applications, including both Notes and WWW environment. Main project was the QUADS project for the US Navy Naval Supply Systems Command and the Military Sealift Command . Developed applications from requirements phase through maintenance phase including testing and enhancement. Delivered briefs of design and implementation to user community as needed.

LANGUAGES

Fluent Polish