TECHNICAL and PROFESSIONAL SKILLS

• Technical Support, Networking, Network Administration
• Network Configuration, Maintenance and Management Build
• Hands on PC Assembly, Repair,Deployment and Troubleshooting
• Upgrade and troubleshoot motherboards, processors, hard drives and system memory
• Create and manage files and directories, and change file attributes.
• Basic disk management procedures, Raid 1, Raid 1 0 Raid 5.
• Networking Standards, Network Trouble Shooting
• Windows XP/2000 Pro, WIN 7, Windows Server 2003, 2000 Server, 2008R2 Server, 2012R2 Server
• Managing and Administering a Windows 2000/2003/2012R2 Network, UNIX
• Microsoft Office 97/2000/2003/2007/2010 Access/Excel/MS Word/Power Point/Outlook
• Microsoft Front Page 2000,DBII, III IV, DasyLab 5.01, Fedora/CentOS/Ubuntu Linux
• Microsoft Visual Studio 2008, Ventrilo VoIP packet switching server
• Implementing and Conducting Administration of Resources
• Managing DHCP, Remote Access, Network Protocols, Wins IP Routing
• Configuring Windows 2000/2003/2012R2 Active Directory DHCP for 2000/2003/2012R2 network
• Exchange Server
• Inventory Management, Time Management, Solution Development
• Cisco Routers/Switches, Basic Computer Hardware, Cisco 2600
• LAN Switching, Layer 2 Layer3, VLANS, Design, etc.
• Familiar with Juniper SSG520/SSG20 routers Nortel 5000 series Layer 3 Ethernet Routing Switches.
• CPM/MSDOS, Win95/Win98SE/Win2Kpro/WinXPpro/Windows Vista Business/Windows/WIN 7, NT 4.0Workstation and Win 2000/2003 R2 32,64 bit Server, and Windows Server 2012 R2 ,VMware server on Linux, SQLserver 2005 2012and SQL Language Statements.
• Bilingual: English/Spanish
• Programmable Logic Controllers PLC , Proportional Integral Derivative Loop.
• Familiar w/Solarwinds Software Apps.
• Good Understanding Of Wireless Routers Access Points AP's .

PROFESSIONAL IT EXPERIENCE

Confidential

Free Lance Consultant

• Installed 3 DELL R720 servers on rack configured both OS Data Drive sets as RAID 1, for best performance.Installed Windows Server 2012 R2 on all 3, configured 2 servers as Domain Controllers for Fault Tolerance, 1 as member server. Also configured the dual NIC's w/network static IP/Subnet/Default gateway 1 or more per server left the other NIC's as spare disabled .Formatted the data drives 930GB as drive E on all 3 servers.
• Current System is MS Server 2003 32bit, not compatible with Server 2012 R2 64bit
• Made all 3 new servers as member servers of the Server 2003 system, and transferred all Data files to the new servers un-joined all 3 new servers from current system domain.

1 Server is configured as:

DC/AD DS/DHCP/DNS/Print Server/WDS in new Forest Domain for 2012 R2

PopulatedAD with OU's also User Groups/Group Policy/Users, Identical as in the WIN 2003 Domain.Setup WDS role to push customized operating system images to other computers in the network.

2 Server is configured as:

DC/AD DS/DNS/ Print Server in new Forest Domain for 2012 R2

Added 19 Laptop computers w/Win 7 x86 to be compatible with existing laptop hardware used Ghost since customer already had it to distribute customized image to all 19 laptops in the network. Also Installed Manage KMS host to activate windows 7 and MSOffice 2013 operations checked ok.

3 Server is configured as:

Member server in new domain including installation of MS SQL Server 2012 Standard, Also Windows 8.1 ADK SCCM configuration Manager Made a custom ISO image using WAIK/Unattended.xml answer file then Sysprep'd the referenced computer saved the file in a share drive on server. Advised customer to go with the 64bit version only of WIN 7 Office 2013 32bit for compatibility with previous documents. The old domain servers are all turned off. Added more drives to server configured Windows Back up for all 3 servers will add more HD drives to have each server's drive for backup Installed WSUS operations checked ok.But still waiting on some other equipment that will be ordered in the future installed on a weekend, provided time is available to do installation.

Confidential

IT SUPPORT SPECIALIST II

• Same duties as previous year but with PSI as contract employer.
• By using a proactive approach I was able to cut problem resolution time by 50 .
• Used ESD REMEDYTICKET SYSTEM to account for all workload build resolution knowledge base
• Used DAMEWARE Desktop Remote to solve problems on remote computers
• Provided port security management of switches Nortel 5000 Layer 3 at clinic.
• Reconfigured new SCCM server Win2008R2 to work on clinic subnet.
• Provided suggestions only by request of the SouthCom Command Surgeon Office on how to implement the connectivity of a laptop computer from their office in another bldg. to the EAMC network.
• Made presentations at regular SouthCom staff meetings to make users more proficient in their use of Windows 7 Enterprise.
• Re-imaged all computers in the clinic both Desktop Laptop to WIN7 Enterprise on new corrupted Win OS. Presented to EAMC/IMD, 2 possible solutions for solving the problem that the staff at EAMC SOCSOUTH HARB was experiencing with the use of AHLTA thru the Citrix website. The 2 possible solutions were, a direct T1 line, b VLAN using spare HARB channel.
• Made a procedure for the referrals staff to use by capturing PHI info converting to a PDF file to send at Humana.com in encrypted form to keep it secure.
• Researched, recommended, installed configured a Cannon Hi-Speed ScanFront 300 network scanner for the records dept.
• Participated in planning withEAMC IMD MEDCOM , USSouthcom, Southcom Health Clinic, as to type of VTC equip toacquire, switching fiber optics, routing of Ethernet cabling to Com Closets to accommodatefor VoIP, Faxing, Data in different rooms.
• Submitted to CIO at EAMC after delay s of implementation of AHLTA 3.3 in Late Dec. 09 a written suggestion that the problem could be solved by either Increasing the bandwidth to all of its Outlying Clinics or installing a local CHCS server after which EAMC decided to go to DS3 45Mbps service to all of its Outlying Clinics.
• Provided training videos for problems that Users cando by themselves as well as one to one training.
• Wrote submitted procedure to all partiesconcerned on the scheduling of moving setting up IT equip at the new USSouthcom site so asto cause the least amount of downtime.
• Recommended, got approval to install and provided one to one training on Adobe Acrobat so that Users can have refillable forms on-line and avoid wasting time printing forms.

Confidential

IT SUPPORT SPECIALISTS II

• Track, pursue regularly report status of all IM/IT issues to local SouthCom, EAMC IMD, SAIC Help Desk or Task Manager.
• Attend SouthCom meetings, EAMC IMD monthly Outlying Clinics meetings via Teleconference.
• Used ESD Remedy to account for all workload build resolution knowledge base and collect, document report customer satisfaction on a monthly basis.
• Utilize established IMD procedures to coordinate w/outside maintenance activities to ensure proper accountability, transport, tracking, repair, return installation of ADPE.
• Interact, effectively communicate work w/local SouthCom, EAMC IMD leadership SAIC Help Desk or Task Manager to develop technical solutions, best practices, process improvements, greater operational efficiency, and improved customer satisfactionDocument action items, decisions, or any outcomes of all attended and/or conducted meetings related to assigned projects.
• Install, troubleshoot, perform repairs on computers hardware software networks at EAMC remote facility as neededas well as re-imaging computers, installing new re-installing MFD Printers as needed w/printer maintenance such as paper jams maintenance kits.
• Train all SouthCom Users on hardware software as needed.
• Prepare submit monthly status report to SAIC Help Desk or Task Manager on current future projects including issues/problems .
• Complete all mandatory DoD, MEDCOM, EAMC, SouthCom and SAIC training in a timely manner.
• Successfully migrated all users from SouthCom domain to Amed, including re-image of PC's as well as re-configuring all printers to work on new domain.
• Installed Juniper SSG20 SSG520 router along with troubleshooting of new T1 circuit between Southcom Health Clinic BCBS bldg.

Confidential

NETWORKTECHNICIAN

• Successfullymigrated all users and files from old domain to new domain. Installed configured Veritas 11.0 on new server with new server up running. Installed configured new DELL server to Win 2003 R2 64 bit server.
• Created new domain Bayview Center with new DELL server Windows 2003 R2 32 bit server new Active Directory with multi level group policy for greater flexibility and management in isolated portion of network ready for testing.
• Recommended to switch from Frame Relay to Paetec MPLS fiber optic service to benefit from improved performance and less cost when moving to new main center, and added static routes for remote centers to Access internet thru old Netopia Router modem before going to Adtran 3305.
• Added a Child domain to install new mail server, migrated all accounts files to new server without disrupting service on old mail server. Converted all domains to Integrated Active Directory for Fault tolerance.
• Started with 5 server infrastructure and added 5 more servers to improve network efficiency, performance reduce load on Bayview PDC.
• Built, configured, and authorized new DHCP/DNS server to replace old 400MHz server. Configured A MX records to point to Email server also forwarding ports for outside access to web mail secure access to CMHC Unix database SSH .
• Maintain all windows servers updated as new updates get published. Daily Full System Backups of Bayview PDC member servers, with/Veritas 10.0. Adjusted Veritas job log to 30 days to save space on PDC.
• Administer control user login, passwords, folders, profiles, user web surfing other applications, as per organization policies.
• Restored Win 2003 crashed MDaemon mail server with all user email messages.
• Added new router Adtran 3305 for compatibility with/Paetec configured firewall with port forwarding to access applications from the internet.
• Configured new DELL 2900 server with/Win 2003 server Exchange 2003 in separate domain for testing.
• Helped end users trouble shoot and resolve issues w/access to network, email, MSWord/Excel, printing to network printers.
• Diagnosed repaired faulty Ethernet cabling, NIC cards failed GBIC at a switch with fiber optic transfer point into local network. Made maintenance changes to local intranet web page.
• Upgraded memory on DELL PE4400, IBM, UNIX F80 server w/4 CPU and more memory.
• Removed all remaining Win98, updated to XP or VISTA Business more memory.
• Repaired, troubleshoot install HP4000 laser printers other small HP printers in a 200 local remote user environment. Configured Vista Business to work with/CMHC BUI.

Confidential

NCR PC TECHNICIAN

• Servicing bank NCR/Deibold ATM machines w/OS2/OS2Warp/WinNT/WinXP
• Diagnosing/troubleshooting, clearing fault conditions such as bill paper jams, loss of communications with/ATM network Cisco 3640 routers, faulty CAT5 cables , printer problems replacing printer ink ribbons, print heads, and paper.
• Program new keys to ATM electronic locks.
• 09/2002 04/2004 Full Time Student
• Obtained FCC General Radiotelephone License w/Radar Endorsement.

Confidential

Calibration/PC Technician

• PCTech:Maintenance changes to Calibration Tooling Records Database file MSAccess daily backups. Installed components in pc for remote monitoring recording of Temp. Percent relative humidity in Cal. CMM lab, including calibration, maintenance programming using DasyLab 5.01 software PLC PID .
• Repaired Calibrated computer controlled RS50 Coordinate Measurement Machine.
• Repaired Calibrated computer controlled EROM Laser Micrometer.
• Calibration Tech: Testing, repairing calibrating Electronic, Temperature, Dimensional, Pressure/Vacuum, Vibration, Gas Liquid Flow equipment, Tension Compression, Mass, Laser micrometer, Coordinate Measurement Machine, NDT testing equipment Ultrasonic, Eddy current, Black light . Install, maintain calibrated, GPS system used for frequency standard.