Summary

IT professional with over 12 years of progressive computer expertise in networking and PC equipment. Experience includes support and maintenance of local area networks monitoring network performance implementation of hardware and software upgrades and recommending solutions to meet changing business requirements in conjunction with IT strategic plans. Provide user support and training on network, telecommunication devices and personal computers. Manage all PC resources including set up, upgrades and problem resolution. Obtained Microsoft Certified Systems Engineer MCSE credentials.

TECHNICAL SKILLS

Hardware

• Computer: Servers, Desktops, Laptops, iPads and Android Tablets.
• Network: Switches, Routers, Print Servers, Hubs, and Firewalls.
• Peripherals and Systems: Printers, Disk Arrays, Clustering, RAIDS .
• Telephony: Cell Phones, iPhones, Android, Blackberrys, and CISCO VOIP.

Software

Windows 95/98/2000 pro/XP pro/Vista/ 7. Windows NT Server 4.0, Windows 2000/2003/2012 Server, Microsoft Small Business Server 2003, Microsoft Exchange Server 5.5/2003/2007/ Admin Center 2012, Office 97/2000/ XP/2003/2007/2010, Microsoft SCCM 2007/2012, Microsoft SQL 7.0/2000, ICOMS, Iserve, Inav, Iwerks, TOA, Afaria, Blackberry Enterprise Server, Oracle Discoverer 10G, RSA Authentication Manager, Microsoft Lync, Mobile Iron, BMC Remedy, HEAT, Cisco VPN Client, Netmotion

PROFESSIONAL EXPERIENCE

IT Production Support III

Confidential

• Oversaw daily operations of site computer network for LAN and WAN, desktops, laptops, servers and Cisco switches. Supported over 100 end-user workstations and field service laptops.
• Installed 9 Radiant POS stations for two retail locations for the Cox Solutions stores in Parma and Fairview Park, Ohio. Also, worked closely with the Data Engineers to implement the remote WAN Connection for the Fairview Store.
• Upgraded all laptops, computers, POS systems from Windows XP to Windows 7 using SCCM 2007.
• Provided cellular communications support, including cell phones, Androids and tablets, iPhones, iPads, Blackberrys and MIFIs tape backups, deployment of new software and upgrades.
• Worked closely with corporate office to coordinate installation of new software and software upgrades.
• Maintained close working relationships with vendors.

Network Administrator

Confidential

• Implemented and deployed server migration path from a complex hard to manage Windows 2000 network to Microsoft Small Business server 2003. Involved consolidation of email systems, network services, decommissioning of unnecessary servers and creation of automated backup solutions.
• Implemented and deployed company-wide antivirus and anti-spam solution using TrendMicro and GFI Mail Essentials.
• Upgraded the client workstations to Windows XP Pro, Office 2003 workstations. Responsible for day-to-day maintenance and trouble shooting of the network, workstations, and servers.

Network Administrator

Confidential

• Assisted in upgrade from Solomon V4 to Solomon V5 accounting and inventory system.
• Maintained Solomon V5 system on a clustered Nt 4 SQL 7 server environment.
• Deployed an upgrade path for the conversion of NT4 servers to Windows 2000 server, advanced server, and SQL 2000 for the company's clustered SQL 7 servers, and the PDC and BDC.
• Assisted in the OS upgrade for a Cisco Pix 515 Firewall.
• Developed and deployed a VPN for the offsite sales staff.
• Participated in selection process and managed the migration of long distance and data carriers.
• Decommissioned Novel 3.1 server and moved user and group files to Windows NT 4 server.
• Implemented DHCP server to improve the management of IP address.
• Updated company's website by uploading revised datasheets responsible for the company's corporate cell phone account.
• Responsible for network, workstation, software, and user troubleshooting, including daily maintenance of two clustered Windows 2000 servers, Cisco Pix Firewall, 50 Windows 2000 Pro/98 workstations, tape backups, Norton anti virus protection for the LAN servers, and workstations , deployment of new software and upgrades.

Network Engineer/Data Base Administrator

Confidential

• Maintained all aspects of investment financial system Dbcams and Centerpiece updated software.
• Participated in selection of software entirely responsible for conversion of financial system DbCams to Centerpiece
• Purchased new servers, workstations, laptops, printers responsible for installation and data transfer.
• Assisted in upgrade of data connection from ISDN line to T1 line with Borderware Firewall and VPN.
• Responsible for daily maintenance of five Windows NT 4 servers, Borderware Firewall, 66 Windows 2000 Pro/98 workstations, tape backups, McAfee virus protection and deployment of new software.
• Responsible for network, workstation, software and user troubleshooting.

Patient Account Representative / Data Base Administrator

Confidential

• Maintained patient accounting financial system and PC equipment installed new workstations installed new software and updates designed and implemented Microsoft Access databases.
• Participated in testing and installation of local area network.
• Posted cash to patient's accounts developed reporting answered patient's questions.

Information Services Departmental Assistant

Confidential

• Tested and installed health information systems and trained users.
• Assisted in installation of two local area networks.