EXPERIENCE

Network Administration

Confidential

• Windows NT Server Workstation
• providing help desk, desktop, and LAN/WAN support
• mainframe connectivity support
• Remote Connectivity setup support
• Storage Data retrieval/backup support
• Mail Server administration support
• break / fix experience on Desktop, Laptops, Network Servers
• Public Key Infrastructure setup support
• of training end users and fellow technology professionals in various software hardware products
• writing and appending technical documents

HARDWARE

• Cisco 2500, 2600, 1900, 5500 series Routers and switches.
• Compaq Proliant, Prolinea, and Presario series
• Dell Optiplex, Latitude, and PowerEdge series
• HP Pavillion, Prosignia, and Proliant series Servers and Procurve Switches, HP Proliant BL Blade Servers
• IBM Netfinity, X-Series, and BladeCenter Servers, Thinkpad notebooks, and M-Pro series
• 3com various NIC's Modem Banks, etc..
• Sonicwall TZ 170, TZ 170P, Pro 1260, Pro 2040
• Toshiba Satellite, Portege, and Tecra series
• Fortinet Fortigate 60, 100, 200, 300
• Watchguard Firebox II Firebox III

SOFTWARE

• Anti-Virus/MAVS Symantec Anti-Virus Corporate Edition w/Administration Console, Symantec Mail Security for Exchange, Symantec Enterprise Firewall, Trend Micro Officescan Corporate Edition, Trend Micro Scanmail for Exchange, Trend Micro Scanmail eManager, Trend Micro Server Protect
• Enterprise Mail Products Exchange Server 5.5, 2000, and 2003, CC:Mail, Lotus Notes Domino, Eudora, Tumbleweed MMS 4.5, FAXmaker, etc.
• IBM Corp AIX 4.3 4.3.2, OS/2 Warp 3 4, MQSeries, some DB2
• Microsoft Corp Windows 95, 98, NT 4 Workstation, NT 4 Server, 2000 Professional, 2000 Server, SMS, Internet Information Server 3,4,5 6, SQL Server 7 2000, Mail 3, Outlook, Office 97,2000 XP, SMS 2.0 Windows 2000 Server, Windows 2003 Server SBS 2000 2003
• Novell Corp Netware 3.12, 4.11, 5, 6.0, 6.5
• SANS/Backup Related ADSM/Tivoli, ArcServe, Veritas Backup-Exec 8.x 9.x, 10.x Danz Retrospect, BrightStor, etc.
• Miscellaneous Patchlink, Update Expert, Altiris, PKI, Hyperion, PeopleSoft, Carbon Copy, Client Management Suite, Crystal Reports, WISE for Windows, Harvard Graphics, SPSS, Rumba, Attachmate Extra , Citrix, Shiva, Norton Ghost, Install-shield Drive Image Professional, etc.

PROFESSIONAL CERTIFICATIONS

• Microsoft Certified Professional MCP Windows NT 4 Workstation
• Microsoft Certified System Administrator MCSA Windows 2003 Windows 2000
• Microsoft Certified System Engineer MCSE Windows 2003 Windows 2000
• Microsoft Certified Technology Specialist MCTS
• Windows Server 2008 Active Directory Configuration
• Windows Server 2008 Network Infrastructure Configuration
• Windows Server 2008 Applications Infrastructure Configuration
• Microsoft Certified Information Technology Professional MCITPRO
• Windows Server 2008 Administrator
• I.T.I.L. Service Management Foundations EXIN

EMPLOYMENT HISTORY

System Administrator

Confidential

• Provide 2nd and 3rd Level LAN support in mixed NDS and Active Directory environment as part of Client Server Team
• Manage Active Directory Policies and Groups including group memberships and GPO creation and application
• Part of 4 person team tasked to upgrade Citrix Presentation Server environment from Presentation Server 4.0 to Presentation Server 4.5 including Server build and configuration, application installation and publishing, and all Citrix Maintenance
• Monitor and maintain small virtual server environ less than 50 machines on VMWare ESX 3.5
• Distribute software and patches on server and desktops using WSUS and SMS

Technical Quality Analyst contractor

Confidential

• Was part of small team responsible for providing top-level support via for Lexis Nexis products including TopForm, and HotDocs
• Researched issues that were outside of software scope, and if necessary, escalated unique issues to software developers

Senior Systems Analyst

Confidential

• Part of Level 2 NT Platform Support Team that monitors over 2000 Intel Based Servers and IBM HP Blade Centers for Pfizer sites worldwide
• Respond to and remediate all Intel based server issues on monitored systems
• Liaison between groups responsible for all aspect of maintaining customer computing environ e.g. Networks, Facilities, SANS Storage, Data Security/Protection, etc..
• Coordinate all requests for changes in server computing environs between customer business units, other technology groups , and hardware vendors
• Lead 2nd shift team 5 PM to 3 AM , including providing mentoring, assignment of incident investigation, and coordinating turnover of events and reports to subsequent shifts
• Perform project work including performing Operating System and Hardware related server updates, e.g. Service Packs, ROM/BIOS/Firmware updates
• Provided Level 2 support for Pfizer Citrix Farm consisting of over 200 servers including application remediation and server patching
• Responsible for administration of dozens of virtual machine implementations on Blade Centers using VMware ESX and GSX products

Server Administrator contractor

Confidential

• Prepared, prepped and built Windows 20003 and Windows 2000 Servers for internal and external bank customers on various Hewlett Packard Servers with RAID arrays using tools including Altiris Suite and PC Transplant
• Assisted in emergency patch management and updating of Servers using Update Expert

Desktop Specialist contractor

Confidential

• Part of 3 person team that responded to customer requests for Moves, Adds, and Changes of equipment for all Blue Cross sites in Greater Providence Metro-Area
• Provided Level 3 Desktop Support for all Blue/Cross and Perot Systems customers in Downtown Providence

Network Operations Center Analyst, Level 2 contractor

Confidential

• Part of 3 person team that manages, responds, and proactively troubleshoots over 60 client networks in a 12/7/365 environment with rotating after-hours response and support
• Remediate all client issues ranging in scope from Desktop issues to all Server, Email, Switch, Router, Firewall, and Gateway issues depending on Service Level Agreement with clients
• Monitor, update, and repair all Anti-virus and Patch management for Servers, Desktop, and Mobile clients for all clients daily using Patchlink
• Respond to client requests for assistance via phone and internet
• Resident resource for all Novell Netware based customers which I support using a variety of tools including I-PRINT and I-MANAGE
• Provide Active-Directory support and maintenance for clients using native mode Windows 2000 and 2003 Server and Small Business Server 2000 and 2003 w/DDNS
• Setup, supported and administered Exchange Servers for clients including versions 5.5, 2000 and 2003 w/Active Directory

Site Support Specialist contractor

Confidential

• Administrated mixed-mode Windows 2000 and Windows NT 4 based network using TCP/IP, NETBIOS, WINS, DNS, and DDNS
• Identified and remediate all network printing and desktop issues for 300 user site
• Created and refined images used to configure or refresh desktops and laptops
• Refined and implemented push/pull image and software environment using Ghost Server with Multicast and
• Liaison with hardware and software vendors to coordinate replacement and installation of applicable hardware and software
• Created and refined procedural documents used to train new contractors

Team Leader contractor

Confidential

Configured PBX and Server systems installed in nationwide rollout at participating pharmacies using tools including Vertical Network's Instant Office, Microsoft's Terminal Services, and Confidential.

Provided Level 2 support for field technicians including the configuration and monitoring of Trunks for Digital Phones.

1st Level Support Analyst contractor

Confidential

• Provided remote support and troubleshooting of 30 client networks using tools including HP Openview, Windows 2000, MVS, and Cisco
• Provided resolution or escalation of network outages to appropriate parties including outside vendors and Local Exchange Carriers.

PC Support Specialist II contractor

Confidential

• Acted as Network Administrator in Novell Netware 5 and Windows 2000 Active Directory mixed environment
• Assisted with rollout and deployment of Windows XP based HP Dell desktop and laptop systems
• Provided Level 3 desktop support post deployment

Consultant Team Lead contractor

Confidential

• Led team which assisted in conducting a Nationwide Active Directory, Exchange 2000, Windows XP, and Hardware rollout to Investment Center Offices located throughout the Northeast region.
• Acted as liaison between Branch Users, Network Operations Center, and rollout team to ensure procedural integrity and customer satisfaction.

LAN Manager/Desktop Support Administrator contractor

Confidential

• Provided 3rd level support for entire Central Office Location in Downtown Providence
• Responsible for administration, setup, and maintenance of NT 4, Exchange 2000, Windows 2000 Servers and Workstations used onsite
• Coordinated with Enterprise Group to implement software pushes and virus control via Citrix packages and Norton Enterprise

Network Specialist, Installer project contractor

Confidential

• Installed new hardware including Prolinea Proliant Servers, PC's, and Thin Clients and routers at client sites throughout Rhode Island
• Configured Routers and modified Access Control Lists at various sites to implement and ensure secure remote network access

Windows 2000 Rollout Specialist project contingent contractor

Confidential

• Implemented rollout of Windows 2000 for Engineering Group by imaging and installing software
• Updated Hardware and Software on new and retrofitted machines including rollout of software including KEA, MyExtra , and Auto-CAD

User Consultant, Department of Academic Services contractor

Confidential

• Provided direct end-user support for college faculty and staff in both Apple and Microsoft environment
• Researched, tested and implemented Microsoft O.S. technologies for use in public areas on the college campus
• Assisted Enterprise Systems Group in researching push technologies to implement new software
• Repaired wireless network access for Microsoft based machines on campus for use in Student Cafe

Network Administrator contractor

Confidential

• Configured and maintained daily backup system using Veritas Backup Exec to preserve server data on NT 4.0 Servers in a multiple domain environment
• Administered and supported Windows 2000 and Exchange 5.5 Servers including post office and user account management on-site and remotely using tools including Carbon Copy
• Updated and implemented Compaq Server Software builds with Enterprise group weekly both manually and via push tools including Client Management Suite and Wise Installer.

Systems Engineer, Professional Services Organization

Confidential

• Worked in conjunction with primary developers of our Message Monitoring System software to help implement product enhancements at client sites including the installation, configuration, and troubleshooting of IIS 4 5, Exchange 5.5, Exchange 2000, SQL Server 7, Cisco and PIX firewalls, certificate creation, validation, and Exchange, and the modification of SQL scripts
• Assisted with the setup and configuration of hardware and software used to archive client message data using Server and W.O.R.M. devices provided by Hewlett-Packard, Compaq, and Plasmon including Prolinea, Proliant, and Prosignia

Administrator, Domino Application Environment Lab contractor

Confidential

• Installed and managed various software on both AS/400 boxes and Netfinity servers with RAID arrays including AIX, Lotus Notes Domino Server: MQSeries and 5250 emulation, etc. using TCP/IP
• Was part of 2 person team that managed and maintained multi-platform Windows NT, AIX, and OS/2 operating environments Lotus Notes/Domino Server Lab used by IBM developers.
• Was responsible for all aspects of Domino Server creation and support including creation and re certification of User and Server ID's, Access List Control, Replication, and Remote Control using tools including Domino Administrator and Carbon Copy.

Research Development Associate, Desktop Support Specialist contractor

Confidential

• Provided level 3 support for Desktop Support Staff
• Assisted in testing of new technologies to be deployed including SMS, Citrix Winframe, and several mainframe connectivity and emulation packages e.g. Attachmate Extra , etc.
• Assisted in managing and training of desktop support personnel

Systems Engineer

Confidential

• Rolled out and installed hardware clients in a mixed multiple Novell 3.12, Novell 4.11, NT 4.0 environment
• Provided desktop and remote support for mainframe dial-in users via Shiva, RAS, Citrix Winframe, Rumba, and Extra

NT Implementation Specialist

Confidential

• Designed and implemented procedures used to rollout NT 4
• Created and updated images used on hardware
• Converted and tested all scripts used by old legacy communication software for use in new environment
• Assisted in updating and configuring Compaq servers for use in new environment including upgrade of fax servers and modem bank hardware and software

Network / Desktop Conversion Specialist contractor / night

Confidential

• Enacted conversion from Token Ring to Ethernet network topology
• Installed and configured Extra client software on converted machines to enact IBM 3270 mainframe connectivity
• Assisted in the patch paneling and cabling of Network Closets
• Assisted in the configuration of Cisco T5500 Switches including the setup of VLANS

NT Rollout Specialist contractor

Confidential

• Designed and implemented procedures used in the rollout of NT workstations
• Installed and configured software used on NT workstations including SPSS, Extra , and custom applications.
• Enacted storage and retrieval of data from Storage Area Network Devices using Cheyenne Arcserve and ADSM

Desktop/Helpdesk Support Specialist contractor

Confidential

• Provided Desktop and Phone Support level 2 3 80 desktop, 20 phone
• Assisted in administration of Novell Network including Password Integrity, File Volume Restrictions, etc.
• Administered and helped maintain Lotus Notes Server. Responsible for creation of Notes IDs, database replication and access control as well as recertification of Server IDs via TCP/IP protocol
• Provided restoration of data via use of tape storage and ADSM
• Acted as backup Microsoft Mail administrator and assisted in upgrade of user mailboxes and post offices to Exchange Server 5

Desktop Support / Network Support Technician contractor

Confidential

• Provided direct end-user support in a Novell 3.12, OS/2, Microsoft NT environment
• Assisted in maintenance, installation and upgrading of PC hardware and software including configuration and setup of IBM, Hewlett Packard, and Compaq servers and Norton Anti-Virus, Novell Client32, Lotus Notes, and 3270 emulation
• Installation Specialist / System Analyst, Project FASTT contractor
• Confidential
• Supported and debugged software used by client including PeopleSoft, Citrix, Oracle, and Essense
• Wrote and provided technical data used by installation technicians around the southeast for rollout

Installation Specialist, Data Conversion Project contractor

Confidential

• Was part of rollout team responsible for the installation, upgrading, and configuration of all Compaq end user hardware onsite including laptops and desktops
• Provided on site and telephone support for PC end users post upgrade

Network Administrator / PC Technician, Information Tech Services Dept. contractor

Confidential

• Provided sole Network and PC Support for multiple building site during 3rd shift
• Managed and updated user accounts, access privileges, login scripts, print queues, and print servers on Novell 3.12 Network utilizing IPX/SPX and TCP/IP protocols
• Assisted in the migration from Novell 3.12 to Novell 4
• Provided telephone and on site end-user support Resolved hardware and software issues for hospital staff