SKILLS:

Layer 2 and layer 3 routing and switching configuration and support experience, CISCO routers and switches, Black Diamond switches, HP layer 3 switches, Windows 2000/03/07/08 with active directory, IIS, SQL, Exchange 2000/03/07, Compellent and Equallogic SAN, NAS, NetApp storage devices, data backup/disaster recovery management using EVault, ARCServe and Veritas, Symantec Enterprise antivirus, hardware/software/helpdesk support, Windows 95/98/ME/NT/2K/XP/7 workstation support, MS Office, Outlook, GroupWise, project management, software and integration testing. VoIP, PBX systems, telephony protocols and applications, Inter-Tel, AVAYA, ShoreTel and EIC VoIP phone systems, Dell, HP and Lenovo hardware.

SUMMARY:

IT professional with over 20 years experience in increasingly responsible positions. Excellent leadership, teamwork and training skills. Outstanding communication skills both written and oral able to work with a diverse audience with a variety of knowledge and learning levels. PC and network specialist in software and hardware with exceptional troubleshooting skills. Recognized as a resourceful problem solver, able to quickly analyze issues and develop innovative solutions.

EXPERIENCE:

Senior Systems Administrator

Confidential

• Systems, network and infrastructure support. Physical Dell PowerEdge and virtual environments: VMWare ESX and vSphere 5.x Hyper-V, Windows 2003/2008, group policy management
• Webserver application support including IIS, FTP access, sites and services

Senior Systems Administrator

Confidential

• Supporting dual sites and NOCs, network hardware, servers, infrastructure, NetApps, and users of DoD JLENS project at UTTR.
• DoD/DISA secret security clearance achieved and maintained. Experienced working with military personnel.
• Security and patch manager running weekly scans with Retina on secure network. Managed IA policies and procedures.
• Managed 2008 Servers, IBM P5, Linux and AIX servers, video conferencing system SIP/H.323 protocols . Cisco routers and switches with connectivity to several Raytheon locations. Windows Vista and 7 clients on secure/classified and unclassified networks. Managed all onsite assets.
• Active directory, group policy, hardware, software and user support and management

Project Manager/Sr. Systems Administrator

Confidential

• Troubleshoot, maintain and document existing IT systems Windows 2000, 2003, 2008 , VMware, Citrix, Exchange, Active Directory, network infrastructure, system security, FTP sites, SAN, NetApp. Rio Tinto is 95 VMware servers and SAN storage.
• Project team lead to develop, plan and implement IT infrastructure initiatives in the North Americas Region and ensure that issues and project deadlines are met. Including: VMware ESX/VSphere 5.x, vCenter, Compellent SAN, routers, switches, phone systems, Windows and Linux servers. Travel internationally to install new offices and decommission old.
• Managed Compellent configuration: SAN, 20 TB each of disk space, Volumes, LUNs, users, security, backup, replication, etc.
• Troubleshoot and resolve complex problems relating to connectivity and application inter-operability.
• Contribute to IT policies and procedures as governed by ITIL best practices, including business continuity and disaster recovery.
• Work with the other IT teams across the entire Rio Tinto environment to deliver services.

Senior Network/Telecomm Engineer

Confidential

• Supporting dual NOCs, network, servers, infrastructure, NetApps 60TB each , and users of DoD JLENS project at UTTR.
• Managed all aspects of NetApps: Security, encrypted communication devices, external access, volumes and drives.
• DoD/DISA secret security clearance achieved. Experienced working with government and military personnel.
• Security and proactive patch manager running weekly scans with Retina on secure network. Managed IA policies and procedures.
• Managed 2008 Servers, SONET, OC-48, Nortel fiber switches, Cisco routers and switches, Enterasys routers and switches, video conferencing system SIP/H.323 protocols . Windows Vista and 7 clients on NIPR and SIPR networks. Managed all onsite assets.
• Active directory, group policy, hardware, software and user support and management.

Network, Systems and Infrastructure Project Management and Support

Confidential

• Full IT services for valley residents and businesses. Including layer 2 and 3 configuration and support.
• Manage client networks, systems, Dell servers and blade center, infrastructure, applications: EMC SAN, NAS and ERP.
• Management, proactive planning and implementation of backup and disaster recovery Backup Exec, DPM, Commvault .
• Implemented virtual solutions with VMware and Hyper-V including conversion of physical to virtual.
• Recent project: relocated servers and infrastructure of new client from Santa Fe to I/O data center in Phoenix including a RightFax server with minimal supervision.
• Project coordinator following ITIL processes for change, incident and problem resolution.
• Exchange server 2003/2007 administration.
• Clients include physician offices medical, dental and chiropractic , hospital's, mortgage lending, law firms, insurance, financial services, contracting/construction and others.
• New office design and installs: including- cabling and drop connections/terminations, switch, router, VLANs, VoIP systems ShoreTel, Inter-Tel , modem/ISP configuration and connection. Application support of all software used by clients. Managed client's data center including rack/stack. Network protocols supported: BGP, MPLS, TCP/IP
• Hardening of clients infrastructure, hardware and software.
• Experienced in installing and supporting: Servers- Windows 2000/03/07/08 several sites with active directory , NT, Novell 4.x, 5.x with NDS SQL 6.5, 7.0 PC OS- Windows 2000, XP, 7, NT, ME, 98, 95 GroupWise 4.x, 5.x, 6.x.
• HP and Dell hardware support servers, desktops and laptops. Asset management.

Senior Systems Administrator

Confidential

• Manager of network infrastructure: Layer 3 HP switches running STP Cisco Pix, ASA and Sonicwall firewalls VPN IDS/IPS
• Managed local data center, collocation hosted datacenter and disaster recovery site. Produced Visio infrastructure diagrams.
• Incident manager over outages and restoration of service, data backup and recovery
• Windows server administration 2003, 2007, 2008, Linux. VoIP phone system support, DNS, DHCP, Remote/VPN/RADIUS
• Exchange 2007 administration. Active directory and group policy management
• VMware clustered servers and Equallogic SANs 3 each . Managed complete SAN infrastructure, backups and disaster recovery
• Project manager for future upgrades and changes

IT Manager

Confidential

• Managed IT team of helpdesk, PC, server and network support personnel.
• Support and management of all IT services including local NOC, offsite data center via T1s, offsite backup redundant data center and offsite evault data backup storage, disaster recovery and business continuity planning and management.
• Project management over needed server and infrastructure upgrades. Support of PC and server applications
• Followed ITIL processes for change, problem and incident management
• After system audit within the first month, I found and terminated an unused T1 circuit that saved the company 1,000 a month.
• Infrastructure management of .NET and .ASP web hosting servers production, UAT and Development load balanced through dual F5 LTM BigIPs, PKI and SSL certificates managed on F5 BigIP, Linux, CISCO PIX firewall, CISCO routers LANs, WANs and wireless , Black Diamond switches, SFTP, MSSQL, RAS/VPN, VLAN management and port assignment.
• VMware ESX clustered servers, built and installed Windows servers including migrating physical boxes to virtual.
• Managed 50TB SAN and 20TB NetApps environment: Drives, Volumes, LUNs, security, iSCSI connections, etc.
• Management configuration and support of: infrastructure, network hardware, security, Exchange 2003 with synchronization to Blackberry and other handheld devices, Sharepoint, Team Foundation Server, WSUS, Symantec Enterprise Anti-virus, VPN and remote access, DNS internal and external , IIS, SQL, CISCO VoIP desk phones and VoIP phone system SIP protocol that integrated voice mails and faxes that routed directly to users inbox, Network and URL monitoring. Active Directory management.
• 99.8 server and site uptime achieved in a 24/7 environment. Data backup, Vendor and vendor contract management. User, hardware and software support, Active Directory and group policy management.

Systems Analyst III

Confidential

• Production support of 2000, 2003, 2008 and NT servers, AS/400, SANs, XP workstations Dell, HP and IBM . PCI Support.
• Followed ITIL methodology for asset, change, problem and incident management

Special projects:

• Network design and implementation team of building and NOC construction when FNBA relocated to Tempe.
• New office install/setups in Seattle 2 , Connecticut, Dallas: including- cabling, infrastructure switch, router etc. , server/rack install, PCs
• Network printers and user training, Veritas Netbackup administration, monitoring and restores/disaster recovery.
• Reconfiguring Symantec Anti-virus enterprise install
• Project manager to replace the out dated high maintenance printers with new systems, the expected savings were 10,000 every month
• Worked with vendors to maintain WAN connectivity
• Desktop support of our high maintenance national remote sales force, supporting their VPN connection, MS Office, Outlook and other applications. Supplied encrypted laptops and data storage devices.
• Backup VoIP AVAYA Technician for adds, moves and system changes.

Software Test Engineer

Confidential

• Life cycle testing of PBX, Inter-Tel VoIP system, SIP, MGCP and other telephony protocols and applications.
• Integration of CISCO, Inter-Tel, and various other phone types into the system. Router and switch programming.
• Design and integration into the system of external communication tools T1/E1, ISDN and Frame Relay clouds.
• Systems environment: Servers- Windows 2000 w/ Active Directory, Linux Red Hat 9.0, Exchange 2000. Desktops- Windows 2000, XP, NT, 98, 95.

Information Engineer II

Confidential

• Assisted with network design for 2 new buildings in Tempe. Including infrastructure, network, cabling, NOC etc.
• ITIL trained. Implemented ITIL processes into daily IT duties
• Backup/disaster recovery manager over ten US cities.
• Project manager over several projects each year involving software delivery updates/upgrades to all users worldwide.

Senior Engineer/Manager

Confidential

Network services and consulting. Managed team of 8. Network design, installation, training, support and documentation for Phoenix area law firms.

Manager, Technical Services

Confidential

Managed 10 technical support staff