Career Objective:

Seeking a IT position that will allow me to fully utilize my work experience, technical training, and education as Engineer and Administrator to allow me to provide maximum benefit to my employer.

Experience:

Senior Systems Administrator

Confidential

• Provide AFNet Support Element problem resolution for core servers and user issues with Microsoft Exchange, Blackberry, Good Mobile, Hub Transport, and Client Access servers
• Assisted in the configuration and hardware setup of VM server reducing the physical hardware footprint saving HQ Air Force Reserve from purchasing new hardware
• Managed Exchange user attributes and Active Directory performing select mailbox operations
• Lead efforts in the migrations to a Air Force single domain INOSC concept providing information on what customers will experience providing solutions to day to day issues with different applications
• Oversaw Symantec Antivirus administration efforts for the Reserve Headquarters and bases
• Trained technicians on how to manage network resources, client software, and user account with active directory and NetIQ Directory Resource Administration software
• Contributor to the implementation of a Task Resource Management solution provide to the Air Force Reserve Command ran on Microsoft Dynamic Customer Relationship Management CRM tool
• Provide comprehensive collection of information on network assets, software, and hardware, utilizing Microsoft Systems Center Configuration Manager SCCM
• Worked with enterprise technicians and customers to resolve Remedy 7.1 trouble tickets assigned within the AFNet and Legacy Reserves domain documenting fix actions resolution steps

Information Technology Engineer

Confidential

• Oversaw and managed server hardware lease refreshes building servers and deploying replacements upon warranty ends returning and managing asset inventories upon changes
• Provided advanced technical expertise in areas of networking, communications and enterprise applications within an enterprise network troubleshooting server hardware and software issues
• Created and help publish and maintain network standards documentation
• Created ghosting server providing standard server images quickening new server load providing better network security cutting hardware deploying times in half
• Accepted escalated calls on complex problems resolving with available resources documenting problems and fix action on production server and tracking in Remedy ticketing software
• Authored precise mapping of rack configuration and server location for monitoring purposes

Enterprise Messaging Supervisor

Confidential

• Supervised installation and operation of network tools used to monitor, prevent, resolve network conflicts, and ensuring data recovery capability to 68K users at 12 bases
• Responds to message system server outages and monitor problem resolution efforts
• Assisted in the domain migration from Windows 2000 to 2003, overseeing the Internet Information Security IIS scans, securing vulnerabilities to the enterprise environment
• Built clustered exchange server environments ensure zero server connectivity downtime using Microsoft clustering in the live environment testing the possibilities of Veritas setup
• Updated mail routing tables vital to Air Mobility Command's antivirus servers
• Worked priorities based on automated Remedy trouble call reports based on priority
• Oversaw the Antivirus administration on Antigen and Symantec Antivirus gateway servers using IronMail SPAM filters and testing IronPort devices
• Lead server defrag maintenances to insure 100 information reliability support
• Oversaw the completion of shift checklists monitoring event logs, tracking drive space, IIS services, mail queue backlog, and performance counters
• Scheduled and planned online and offline maintenances as need after conducting test and research of patches to offline test environments
• Lead search and delete message teams using ex-merge utility to clean and secure the exchange site

Exchange/Network System Administrator

Confidential

• Oversaw and coordinated Exchange server patching with the lease amount of impact to the users
• Managed day-to-day administration of 21 application servers and associated hardware and associated hardware and software worth 31 Million to 6.5K users
• Coordinated quarterly maintenances defragmenting and repairing exchange information store
• Oversaw the transformation from a Windows NT domain to a Enterprise Microsoft 2000 implemented with a EMC Storage Area Network SAN
• Updated server and workstation software/hardware patches to maintain network security
• Hosted 52 web and file transfer protocol sites on four servers and published three web sites
• Provided customer education, web publishing advice, and troubleshooting assistance
• Installed and operated network tools used to monitor, prevent, and resolve network conflicts
• Established the collection of information on network assets, software and hardware, utilizing Microsoft Systems Management Servers SMS
• Troubleshot software problems with Microsoft Exchange and Remote Access servers
• Implemented group policies with DIA specifications via Windows Active Directory
• Instructed and documented the operation and maintenance of Servers, Exchange, SMS, Domain Controllers DC , and other member servers e.g. DNS, File, Print, Application, etc.
• Oversaw the installation of Anti-virus software and signature files to stop potential virus traffic
• Configured Blackberry Servers to connect Wireless Devices to Exchange Server to check email, update calendars, and open text documentation
• Researched and provide hardware/software upgrading advice coordinating the purchases

Helpdesk Technician

Confidential

• First line of defense in solving Microsoft computer and network problems within the network
• Provided Tier 1 and 2 support to 6.1K users on all software and hardware issues
• Created user account, reset user passwords, and assigned permission and access privileges
• Authored a documented trouble ticket work order to Tier 3 resources for all unresolved issues
• NetTermed and Telneted into Cisco switches/routers to ensure security to network resources
• Administered Remedy Servers to keep constant logs and backups of trouble tickets
• Troubleshot network problems over the telephone around 60 to 70 times a day
• Responsible for network security and daily operation of the network
• Gave Blackberry Palm Pilot assistance and support to users and administrators
• Instrumental in establishing a quality customer support relationship

Assistant Communication Center/Tech Control Supervisor

Confidential

• Provided seamless transition from in-garrison to field installation, and operations maintaining the communications C4 systems during the commands largest exercise ROVING SANDS 97
• Handled communications security material system and classified material
• Ensured reliability of C4I systems supporting contingencies, exercise, and deployed forces
• Assisted in updating comprehensive communication center standard operating procedures
• Monitored the distribution of message traffic consistently maintaining a less the 1 error-rate
• Oversaw the securing of cryptographic equipment used to secure message traffic

Communications Computer Operator/Small Computer Technician

Confidential

• Troubleshoot, repaired, and upgraded workstations, printers, and monitors to be used by customer across Ellsworth Air Force Base's Local Area Network LAN
• Member of Base Network Control Center BNCC assisting base users with computer issues
• Trained newly assigned personnel on Message Distribution Center MDC operations
• Assigned as a Traffic Analysis streamlining and updating e-mail messaging
• Organized a base-wide computer turn in sorting and inventorying hardware/software worth over 5 million to eliminate stockpiles of antiquated equipment base wide